My second stay at this hotel; the first time was terrific, great views, cool decor, comfy bed, but service has deteriorated a lot over past year or two. No one met us on arrival despite lots of luggage. Whiskey Sky bar was closed despite advertised availability. So we went with room service; we were told that the kitchen closed 1... More

This is the third W Hotel that I stayed at and, truth be told, I haven't been all that impressed. While the rooms are fine, something is clearly wrong with the bars. When you ask for Grey Goose, or any other premium alcohol, what comes out of the bottles is not what you ordered. Clearly, they are refilling bottles with... More

This was quite the hopping place for NYE! Good bar atmosphere - although it got kinda crazy late at night. Great room with a beautiful view of the Chicago skyline. They even gave us a gift bag with water, a disposable camera and some goodies when we checked in! More

I booked our stay at the W Lakeshore due to the great value on a city view room. When I made the reservation, we had decided we did not need to rent a car for this trip. Unfortunately, that changed as soon as I hit submit, as our ride for the weekend was in a fender bender and could not... More

Stayed here for two nights in January for pleasure. The staff was very good, service was as expected for a W,speedy check-in/out, every question was answered immediately. Breakfast here was not great, poor value. The room had a comfortable bed, very dark at night, easy to get a good sleep. However, things seem to be a little worn out, it... More

We spent two nights at the W Chicago Lakeshore and I cannot say enough about every aspect of this property. I have stayed at many downtown Chicago hotels, and this one ranks among the best. Everyone we dealt with was pleasant, friendly and helpful from the concierge to front desk to housekeeping. The only slight disappointment was the Whiskey Bar... More

This hotel was lovely - the service was exceptional and everyone was so friendly and helpful. I was able to have a bottle of champagne and chocolates waiting for us for my father's birthday - a simple email to a staff member and all was sorted, and they even upgraded our room which was fantastic. I highly recommend this hotel... More

I have now stayed here three times and the location is wonderful especially with the room overlooking the lake. As you'd expect with a W it's very high quality however I do believe the service could be improved. I had a business lunch and must have been interrupted four times by the staff - learn some lesson from the Four... More

Last June one of the bellman lost my suitcase. The W Hotel refuses to acknowledge that anything happened. Horrible customer service. I've made 100 phone calls and still no response. Not worth the high cost! More