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Crowne Plaza Chicago - The Metro


Hotel class 3.5 of 5
733 West Madison Street, Chicago, IL 60661
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Reviews you can trust

82% Recommend
4.0 of 5 stars 119 reviews
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By trip type
All (119)
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5 of 5 stars
GizmoWisconsin   13 contributions
Wisconsin
1 Mar 2010 | Trip type: Family

We arrived via Amtrak to Chicago, The hotel is about 1.5 miles from Union Station the taxi to the hotel was only $2.25. The room was VERY clean and modern, staff was Wonderful. The restaurant DINE was the best food I had for the 4 days I stayed in Chciago and we ate at several different places and Dine was... more

Nice Hotel
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4 of 5 stars
hippo0203   73 contributions
Minneapolis, Minnesota
20 Feb 2010 | Trip type: Business

I felt the hotel was very nice. It was clean, spacious, wireless worked, had free printing, and the beds were relatively comfortable. It also had a nice shower. I sleep with earplugs anytime I travel, so I heard nothing. We were also on the 11th floor. There was no fridge, but we just used the deck since it was cold... more

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1 of 5 stars
thish0telsucks   1 contribution
chicago
26 Jan 2010 | Trip type: Friends getaway

they suck they are the worst hotel i have ever stayed at!! more

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4 of 5 stars
FethullahK   3 contributions
7 Jan 2010 | Trip type: Business

We spent short but a great time in Chicago.It was really a " windy city "..Museums, pizzas, streets, skyscrapers all were fantastic.I miss there and wish to see the ciyt soon... more

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4 of 5 stars
NY500   15 contributions
New York
17 Dec 2009 | Trip type: Couples

The hotel is conveniently located in downtown Chicago. It is about a 15-20 minute walk from Millenium Park and Michigan Avenue. The room was very clean. more

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5 of 5 stars
stu1593   2 contributions
Little Rock, Arkansas
27 Nov 2009 | Trip type: Couples

Cleanliness, oh my! Our room was spotless when we arrived and everyday we would return to the smell of new linens and sanitized bathrooms. Location was perfect, it was near souvenirs and drinks and snacks. The Ambassador suite was beautiful and roomy, two balconies, two bathrooms, wow! Service spectacular, they delivered a three layer red velvet cake to us for... more

Management response from
Mathew Meadows, Rooms Division Manager

Dear sunflowii: I would like take this opportunity to thank you very much for taking the time to offer your compliments regarding your recent stay at the Crowne Plaza Chicago Metro. It is our goal to always provide exceptional service to every guest. Based on your feedback, it appears that we did just that during your stay with us. We...

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4 of 5 stars
sunflowii   61 contributions
sunflowii
22 Nov 2009 | Trip type: Business, Solo travel

Stayed for 2 nights on business. I'd read the comments here on tripadvisor that the outside noise wasn't adequately drowned out and that the lights in the room were insufficient. So when I saw the sleep package which included ear plugs, I laughed. And then they had a note saying that they were working towards adding more lights in the... more

Management response from
Mathew Meadows, Rooms Division Manager

Dear golfingmd: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. Thank you for also noticing our improvement efforts here in the hotel. We take guest feedback very seriously here and I have elaborated a bit on each of the areas you mentioned....

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4 of 5 stars
golfingmd   5 contributions
Orlando
21 Nov 2009 | Trip type: Business, Solo travel

I recently stayed two nights at the Crowne Plaza. It is your typical business hotel. I was in an executive suite which was very nice but there was not adequate lighting in the room and a little note of explanation that they were in the process of installing more lighting in the rooms. There was a fair amount of noise... more

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3 of 5 stars
102tapster   38 contributions
Royal Oak, Michigan
23 Oct 2009 | Trip type: Family

Last weekend my husband and our 2 adult sons had adjoining rooms on the 11th floor across from the elevators. Quiet, clean, comfortable beds. I was puzzled when I found ear plugs and an eye mask on the bed. Then I found out why - sleep package. ok The only noise came from the doorwall that did not seal. Nice... more

Management response from
Mathew Meadows, Rooms Division Manager

October 29, 2009 Dear 102tapster: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. I am glad that you...

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3 of 5 stars
Krisnest   1 contribution
Seattle
23 Oct 2009 | Trip type: Couples
1
person found this review helpful

We stayed in this hotel two nights before we boarded a train for home. It was adequate. We had some trouble with the shower. After they fixed it , it was much worse. But they did credit us with one night stay when we complained. We were a little further from town that we thought. But it is on a... more

Management response from
Mathew Meadows, Rooms Division Manager

October 29, 2009 Dear krisnest: I would like to take this opportunity to thank you very much for taking the time to share your comments following your recent stay with us. It is our goal to provide exceptional service to every guest, unfortunately it is appears that we did not achieve that during your stay. I apologize that you had...

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Crowne Plaza Chicago - The Metro Also Known As

  • Crowne Plaza Chicago
  • Chicago Crowne Plaza
  • Crowne Plaza Chicago Metro
Address: 733 West Madison Street, Chicago, IL 60661
Chicago hotels Crowne Plaza Chicago - The Metro
4.0/5.0
119