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Courtyard Chicago Downtown/Magnificent Mile

3.0 of 5
165 East Ontario Street, Chicago, IL 60611
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Ranked #26 of 166 hotels in Chicago
4.5 of 5 stars 271 Reviews
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271 reviews from our community

What travellers say about this hotel
  • Michigan avenue(7)
  • Great location(6)
  • Would definitely stay(6)
  • Very clean(4)
  • Few blocks(4)
  • Garrett popcorn(3)
  • Comfortable bed(3)
  • Navy pier(3)
Traveller rating
    142
    100
    23
    1
    5
Only show reviews for Family (70) | Couples (55) | Business (56)
Date Rating
wilmapais1
wisconsin
Senior Reviewer
9 reviews
5 helpful votes
5 of 5 stars Reviewed 10 November 2011
1
person found this review helpful

I just recently stayed at this gem of a hotel in the heart of downtown chicago. Large rooms perfect for family of 4 or 5 as we were able to do a rollaway too. Located 1/2blk from Michigan Ave...and right next to famous Garretts Popcorn...you have to buy some! We were able to walk to everything very safe,very clean,Starbucks on... More

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
14 November 2011

Thank you for the wonderful comments about our hotel! I am glad you and your family were able to relax and enjoy your trip. Our standard rooms are typically larger than the average standard room at other hotels in Chicago, as we are a newer hotel. I will be sure to pass along your compliments to Neil and Hector! Thank... More

jrm4013
Dallas, Texas
Contributor
17 reviews
5 helpful votes
4 of 5 stars Reviewed 2 November 2011
1
person found this review helpful

I stayed at this hotel with my boys while visiting Chicago over the summer. I found the front desk staff to be very friendly and the rooms/lobby clean. For what we had planned, the location was perfect. A block or two from the Mag Mile. The only bad thing is that the parking garage for the hotel, wouldn't or couldn't... More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
7 November 2011

Thank you for the observations pertaining to your recent stay at our hotel. I’m delighted you enjoyed the accommodations and our staff was friendly and helpful. Unfortunately, we do not own or manage the attached garage, and they do not accept very large trucks or SUV's. I am glad you were able to find a location where you could park... More

Jeanne L
Saint John, Indiana
2 reviews
4 of 5 stars Reviewed 1 November 2011

Hotel is an ideal location, close to everything. Front desk staff was very helpful with restaurant recommendations. More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
7 November 2011

We do love our location! So close to everything - restaurants, shopping, and entertainment! Thank you for the comments, we look forward to accommodating your next stay! More

Karen768
Madison
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

Have stayed at this hotel on many occasions for a girls getaway at Christmas. We all love it and is a great location. Staff is extremely helpful and rooms are always neat and clean. We plan on being back in Dec. of this year. We are all looking forward to a comfortable stay. Thank you Marriot Staff. More

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
7 November 2011

Thank you for the lovely compliments about our hotel! Our team strives to be as friendly and helpful as possible. We look forward to hosting your stay again in December! More

KYtraveler79
Florence, KY
Contributor
12 reviews
6 helpful votes
3 of 5 stars Reviewed 25 October 2011

We spent the weekend at this Marriott in mid-October. This hotel definitely has an ideal location. It's central to everything you need to do. We loved that part. As for the hotel, it was fine. Nothing grand but nice. Very clean which is good but an average room. The lobby was tiny so there really wasn't any room to sit... More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
28 October 2011

Thank you for your comments about our hotel. I am glad you enjoyed our location and the cleanliness of our guestrooms. We strive as a team to make your stay a great experience, so I apologize that you were not left with that impression. We are working on making our elevators faster. Thank you again and we hope that you... More

doreen t
Burlington, Wisconsin
2 reviews
5 of 5 stars Reviewed 17 October 2011

Upon our first moments in the hotel, the front desk agent was exhibiting how customer service at it's best should be. Lauren was so kind and helpful throughout our stay, we appreciated her so much. She made our stay memorable. We plan on staying here again. More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
18 October 2011

Thank you for the compliments about our team! I will definitely let Lauren know what a great job she did and the great impression she made upon you. We look forward to hosting your next stay in Chicago! More

glendamak
Jackson, MS
Contributor
14 reviews
10 helpful votes
5 of 5 stars Reviewed 14 October 2011

Mother/daughter trip to Chicago and we loved this hotel. Just one block off the "Mile" which was convenient but also quieter. Nice room and wonderful service. Would definitely stay again. More

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
18 October 2011

Thank you for the nice comments about our hotel. We are glad you enjoyed your stay! Our location is great if during your mother/daughter trip you want to do some serious shopping, being right off the Mag Mile. We look forward to accommodating your next stay in Chicago! More

Erin P
Carmel, Indiana
1 review
5 of 5 stars Reviewed 7 October 2011

We have stayed at the Marriott Courtyard on the Magnificient Mile in Chicago many times and each time, the service exceeds what it was the time before! Everyone from the valet, bellhop and front desk were extremely friendly, accomodating and helpful! They took all of the stress off of me with parking and handling my luggage. This hotel's location was... More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
12 October 2011

Thank you for the wonderful compliments about our team! We do our best to be as accommodating and helpful as possible to all of our guests. You summed up our hotel location perfectly - you really don't need to take a cab, unless you want to! We look forward to hosting your next stay in Chicago. More

malm1959
philadelphia
Contributor
16 reviews
10 helpful votes
5 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

I booked this hotel for my husband for a recent trip to chicago. His colleagues all stayed across the street in the other marriott which was more expensive. He said the courtyard was great and he was glad he saved 180 a night over the other hotel. He stayed on a high floor and was upgraded to a corner room... More

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
30 September 2011

Thank you for the observations about our hotel as compared to others in the market. We strive for the level of service any other full service hotel provides. I apologize that breakfast was not available when your husband needed to eat and probably go - our restaurant does not open until 6:30am for breakfast. However, the Starbucks restaurant in our... More

alleycat96
michigan
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 25 September 2011

We stayed in this hotel on Sept 17th 2011. Check in was easy, room was clean, internet worked fine. location was great. had everything we needed for the night. we didnt' spend alot of time in the room, but i would stay again! More

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
30 September 2011

Thank you for the compliments about our hotel. I am glad you and your friends were comfortable and taken care of throughout your stay. We look forward to hosting your next stay in Chicago! More

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Courtyard Chicago Downtown/Magnificent Mile Also Known As

  • Courtyard Chicago Downtown
  • Courtyard Chicago
  • Chicago Courtyard
  • Chicago Marriott
Address: 165 East Ontario Street, Chicago, IL 60611

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