This has been my 5th or 6th time staying at the Hard Rock for business. My first review pointed out that the hotel was consistent and a good value.
However, there have been some improvements and also some issues that I want to point out during my last stay.
The positives include a great concierge and very helpful front desk...
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Reviewed 3 June 2011
Thank you very much for your review! Although we are glad to see that you have enjoyed great deals at our hotel and that our staff has been so helpful with your business travel needs, we are very sorry to see that you were not more comfortable and apologize for your disappointing stay. We would like to investigate your visit...
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We booked two rooms for an overnight stay for my two teenage daughters and their two friends to celebrate all of their birthdays. It was the day after Christmas, so it was a quiet Monday evening. I was worried that we would miss having a pool on the property, but the ambiance was such that the girls felt like rock...
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It is wonderful to see that your party had an awesome birthday celebration at our hotel! We are so glad that our staff has been friendly and accommodating, and we are absolutely thrilled that your daughters felt like rock stars. It is so nice to see that you enjoyed our comfortable rooms, modern atmosphere and central location. We look forward...
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My wife and I stayed at the hotel teh weekend of Jan 14-15. Booked though hotels tonight for $105 total including taxes. First impression was only "Wow!" I don't think I've ever stayed at such a chic place before.
The lobby has a modenist design with chairs and couches spread though out. The carpets have a great design with soundwaves...
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We are so glad to see that you enjoyed the chic, hip atmosphere of our hotel! It looks like you got a great deal, and we are thrilled that you and your wife enjoyed a good night’s sleep and checked out our Rock Shop as well. We look forward to seeing you again the next time you visit Chicago. Thank...
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We stayed at the Hard Rock Hotel in Chicago and had a great experience. From the valet parking to checking in was super easy. We got therebefore the 3:00pm check in time, but since our room was ready, they let us check in early. Our room and view was great!!! The rooms are pretty modern and each floor has a...
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Thanks so much for your glowing review! We are beyond excited that you enjoyed your weekend getaway in Chicago! It is so nice to see that our staff was very helpful, and we are thrilled that you appreciated our rock and roll vibe and central location. We are glad that you shared your comments with us, and we hope to...
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I stayed at this hotel for a conference. The accommodations were nice - comfortable and clean. In my room, the only issue I encountered was with the mini bar - I did not realize that every time you remove an item (even if it's just to read the label), they place it on your bill. It's an easy fix (they...
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Thank you very much for your review! We are so happy to see that you enjoyed our comfortable, clean hotel. Since our mini-bars are motion sensitive, we warn guests not to remove items so they are not charged, but we are glad that you brought this to our attention so we could quickly resolve it. We wish you had enjoyed...
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I stayed there for three nights for business, in January 2012. Overall, I like the hotel and definitely considering coming back next time I come to the windy city.
The bed was comfortable, although I wanted warmer blankets.
Water pressure of the shower was good. Bathroom was clean.
Pros:
Great location (close to the intersection of Wacker and Michigan).
Cool,...
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Thank you very much for your review! It sounds like you enjoyed staying in a spacious room with enhanced city views, and we are so happy that our staff was friendly and that you enjoyed our atmosphere. We appreciate your feedback so we can improve, and whether for business or for pleasure, we hope to see you again at our...
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I made reservations for 5 families, (4 of which had young children, a total of 19 people) to spend one night at the hotel during school vacation. The staff couldn't have been more helpful. The staff at the front desk made every effort to keep the whole group on one floor, close to one another, the concierge called several area...
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Wow! It is so great to see that you were pleasantly surprised by our customer service! We are absolutely thrilled that our staff was so helpful throughout your stay, and it looks like you and your family enjoyed a fun trip in the heart of Chicago. The hotel offers valet parking at the rate of $50 per day, but we...
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Fab hotel - our room was beautiful and really well themed with Chris Martin on the wall and even tiny guitars embroidered on the pillows. The weather was dreadful the whole time we were there so lucky the room was so nice as we spent so much time in it!! The staff were great and helpful with where to go,...
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Thank you very much for your awesome review! We are so excited to see that you enjoyed our rock and roll touches, and we are thrilled that your boyfriend loved checking out a Fender guitar from our collection! It is wonderful that our staff was so helpful throughout your stay, and we sincerely appreciate your comments so we can improve....
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We went to Chicago for our sons 16th birthday. We chose the Hard Rock Hotel Chicago. From the minute we arrived they were wonderful. Our room was wonderful and the staff was awesome. The staff was so helpful with places to eat, places to go, my husband needed a phone charger and they had one to us in seconds. They...
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We are beyond excited to see that you and your family had such a positive experience at our hotel! It was our pleasure to be a part of your son’s birthday celebration, and it is wonderful that our staff was so helpful throughout your stay. Thanks so much for your glowing review! We appreciate your comments, and we look forward...
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Stayed here the night we got engaged. Despite the fact that we used a groupon, they upgraded us to a corner room, gave us free drinks at the bar, and could not have been more fantastic to deal with. Clearly the service was great. The room itself exceeded all expectations. Bright and comfy room, with views to the North up...
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We are beyond excited to have played a part in your engagement! It is wonderful to see that you got a great deal at Hard Rock Hotel Chicago, and it looks like you enjoyed staying in one of our Platinum King rooms with enhanced city views. We are so happy that you appreciated our atmosphere and location in the heart...
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