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Hilton Chicago

4.0 of 5
720 South Michigan Avenue, Chicago, IL 60605
Hotel amenities
Ranked #87 of 166 hotels in Chicago
3.5 of 5 stars 827 Reviews
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827 reviews from our community

What travellers say about this hotel
  • Grant park(21)
  • Very nice(18)
  • Room service(12)
  • Short walk(10)
  • Double beds(10)
  • Field museum(9)
  • Magnificent mile(8)
  • Only complaint(8)
  • Great location(8)
  • Art Institute(8)
Traveller rating
    230
    296
    169
    84
    48
Only show reviews for Family (122) | Couples (167) | Business (291)
Date Rating
McLean4
McLean, VA
Senior Contributor
31 reviews
34 helpful votes
3 of 5 stars Reviewed 1 January 2012

Beautiful hotel. Renovated rooms are very nice. Spacious fitness facility. Spotty service, which isn't all that surprising at a property this huge. I stay here regularly for business. Shop for good rates, which you can get when there is not a huge meeting. I'm a Hilton Gold. Do not get consistent treatment (upgrade, etc.); the Lounge is spacious and staff... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your recent stay. We are delighted to hear you were pleased with our newly renovated room and the athletic club. Please except our sincerest apologies for any inconsistent service you received from our staff. Please know that your experience does not exemplify the... More

PolarBear777
Ottawa, Canada
Contributor
19 reviews
2 helpful votes
3 of 5 stars Reviewed 30 December 2011

Amazing and well preserved hotel. Rooms and public areas are well kept and of high quality. Location is a bit away from the busier areas of downtown, but still walkable to Grant Park and close to an L station. I really liked this hotel, but the major downside was that there was no free internet, not even in the lobby.... More

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teafree
New Orleans
Contributor
12 reviews
5 helpful votes
4 of 5 stars Reviewed 29 December 2011

We stayed the night of December 22, 2011. We were there for a party in the hotel that was slated to finish at 2am. The party was magnificent and the hotel is perfect for any grand party. After all Queen Elizabeth had a dinner for 7000 people here during her tour of America in 1951, who could resist- it is... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and its location. We are delighted to hear how much you enjoyed our Irish pub Kitty O’sheas and your overall dining experiences during... More

AKurt
Texas
Senior Reviewer
7 reviews
7 helpful votes
4 of 5 stars Reviewed 23 December 2011
2
people found this review helpful

This grand hotel is full of history and is a visual treat. It is also massive with 1000s of rooms. I was glad to see some renovation was in the works and hope more is coming. The rooms I believe were last updated in the 1980s and it shows but not to say they weren't acceptable. I wouldn't stay here... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
11 January 2012

Dear Valued Guest, Thank you for sharing your great comments! It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and with the quality of service you received from our staff. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel... More

ChaunceyGardiner
Detroit, Michigan
Top Contributor
75 reviews
177 helpful votes
3 of 5 stars Reviewed 22 December 2011

Stayed here for a three night stay with Mrs. Gardiner and Kiddo. Upgraded to a very, very nice suite. We’d stayed here (all 3 of us) in 2005 for a large conference, and they needed a renovation then… Well, renovation now partially completed. (More on that later) Our room was terrific, well appointed and clean. Beds were comfy, and flat... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
16 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your recent stay. We are pleased to hear you found your 2 bedroom suite accommodations “terrific” and to hear of your appreciation with the quality of service you received from our staff and of the Concierge lounge. Please except our sincere apologies for... More

dkmr
St. Louis, MO
Top Contributor
73 reviews
82 helpful votes
4 of 5 stars Reviewed 19 December 2011

We stayed here in December to attend the Joffrey Ballet at the Auditorium Theater (just 2 blocks away) and visit the Art Institute (about 6 blocks away). This is a great location for the South Loop, and also reasonably close to the Loop north of the river. It's a very large, older hotel, but the rooms are in good shape... More

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Slimsluvbeach
Yorkville
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 16 December 2011

Overall very nice hotel. We had gone to the Bears game that weekend and could not have asked for a better location. The Bears players were actually staying here too for the night before the game. The hotel is nice. Rooms a little dated but the common areas are updated and very nice. The only downsides were the parking. The... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
11 January 2012

Dear Valued Guest, Thank you for sharing your comments. We are delighted to hear you enjoyed your stay and our location and that we can expect future visits from you. We have a long and hard earned reputation for guest satisfaction and it is always good to know that our hotel is meeting and exceeding the expectations of our guests.... More

MBFW
Milwaukee, Wisconsin
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 14 December 2011

I recently spent 2 nights here on a visit to the University of Chicago. Beyond a good S. Michigan location there is little to recommend. The hotel was almost sold out to convention visitors and I checked in later in the day. The first room offered was tiny with a partial view of an interior roof. The staff cheerfully and... More

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Doris Amidei, Manager at Hilton Chicago, responded to this review
11 January 2012

Dear Valued Guest, Thank you for taking the time to share your comments as it relates to your recent stay. We agree the Hilton Chicago does have beautiful bones and with this being said, I am delighted to inform you we are currently undergoing renovations of our guest rooms so that we can bring our guests new and modern changes.... More

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cy1229
Greenwood, Indiana
Contributor
19 reviews
12 helpful votes
5 of 5 stars Reviewed 13 December 2011

My 13-year-old daughter and I stayed here for one night before I was to give a workshop. We had a 2 double beds / 2 bath room on an executive floor and everything was clean, comfortable, and exactly as we needed it to be. Having 2 bathrooms was a real plus even with just 2 of us on this trip!... More

Was this review helpful? Yes
Doris Amidei, Manager at Hilton Chicago, responded to this review
11 January 2012

Dear Valued Guest, Thank you for taking time to share your great comments! It was a pleasure to receive your comments and to learn of your appreciation of your room accommodations and with the quality of service you received from our staff. We have a long and hard earned reputation for guest satisfaction and it is always good to hear... More

spicykit
Vancouver, BC
Senior Contributor
25 reviews
28 helpful votes
3 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Great historic hotel (built in 1927's) situated in a very convenient location. However, there is much needed improvement inside the hotel. Our heater is totally broken on our second night and we had engineer came to look into the issue in the morning. But there is no update whatsoever from them to entire day. When I got back from conference... More

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Hilton Chicago Also Known As

  • Hilton Hotel Chicago
  • Chicago Hilton Hotel
  • Hilton Chicago Hotel
  • Hilton Towers Chicago
  • Chicago Hilton
  • Hilton Chgo Hotel
Address: 720 South Michigan Avenue, Chicago, IL 60605

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