Very strange to be put into a room that they know the air conditioner does not work. When we returned to our room at 11pm, it was still very hot and when we called about it the clerk said, and I quote,"Yes, I see that is one of our warmer rooms." What?! They moved us to another room where the... More

This hotel was awesome. Loved the skylights. You are right on Michigan Ave and near the Mall. Spead the extra money and stay on the top floor so you can enjoy the free water, breakfast, and desserts. If you are looking for good restaurants they are right at your front door. The swimming pool was enjoyable.

I would agree with what seems to be most of the other posts here. The location really can't be beat if you want to explore Chicago on foot. Walked everywhere. Rooms are on the smaller side, which is ok for a city center hotel. The room and hallway decor is very dated and dirty, really in need of updating. Bathroom... More

I selected the hotel primarily based on the location and my loyalty program with Marriott. The location is fabulous, right on N Michigan Ave, walking distance to all the wonderful shops and several bars and restaurants. The hotel lobby is dominated by a very noisy bar; it was crowded everytime I crossed it. Considering the size of the hotel, they... More

This is a 4-star because of the location. If you want/need to be downtown near Mag Mile and you like Marriott's this is your choice. Here are some tips to help you 1) Staff is really friendly and helpful with directions. It's easy to get turned around here so just ask if you need to get somewhere 2) The rooms... More

We checked in for a business trip my wife went on and her company put her up here. The hotel is centrally located downtown, near the Grand St. L station. The staff has been extremely helpful and the room is comfortable and reasonably sized. The only drawback is the street noise, mainly a lot of sirens at night, and also... More

I used to stay in Marriotts all over Latin America and the US (California, Chile, Bogota, Sao Paulo), but never found a property so poor like this. Rooms are not nice, front desk staff act like they are doing favors to you (my reservantion included club lounge, continental breakfast and internet and was not given to me by check in),... More

First, Concierge Gloria helped us get our bearings! She Is such an asset to the team! Great location of the hotel. friendly staff and overall, a great stay! Smaller rooms, but that is to be expected with a city location.

Located just on the Magnificent Mile,very convenient. Has a parking package, the garage is just across the street, can park until 4pm the following day. Rooms are smaller, and older, just OK, nothing fancy. Lobby is small too. Check in/out really fast. We were early like 11am, but they checked us in anyway (checkin time is 3pm). Very helpful staff.... More