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Holiday Inn Chicago - Mart Plaza

3.0 of 5
350 W Mart Center Drive, Chicago, IL 60654
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Ranked #71 of 166 hotels in Chicago
4.0 of 5 stars 364 Reviews
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364 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • Great view(9)
  • Hotel lobby(7)
  • Magnificent mile(6)
  • Room service(5)
  • Sun Times building(5)
  • Well worth(4)
  • Sears tower(4)
  • Only complaint(4)
  • Good location(4)
Traveller rating
    105
    146
    76
    24
    13
Only show reviews for Family (79) | Couples (81) | Business (97)
Date Rating
FEMAtraveler
IL
Senior Contributor
22 reviews
12 helpful votes
3 of 5 stars Reviewed 26 December 2011

Stayed here for 3 weeks on business... I had room 2327 which is on the top floor SW corner. The view is INCREDIBLE. But I have a couple of gripes. The first gripe I have is the hotel doesn't have microwaves for the guests to use. If you eat out every meal and never have leftovers to nuke, this isn't... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
28 December 2011

Dear Recent Guest, Thank you for your kind review. We recently upgraded our Internet Speeds because of customer desires, so the other comments are under review. It is our valuable customers like yourself that help us to improve our services to all of our guests. Thank you, once again. More

napergrl
Naperville, Illinois
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 20 December 2011

The rooms at the Holiday Inn Mart Plaza are on the average side as far as decorating and maybe showing a little wear and tear but they are clean and well appointed. The walls are thin-we could hear the alarm going off in the room next to us. The view, however, of the Chicago River and city is spectacular. They... More

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martplaza, Front Office Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
27 December 2011

Dear Guest, thank you for your review. More

J S
Chicago, Illinois
1 review
1 of 5 stars Reviewed 19 December 2011

BED BUGS!!! DO NOT STAY AT THIS HOTEL. My fiance and I just tried to check into this hotel this past Saturday. My fiance is a pest control technician, so we literally check EVERYWHERE we stay now for bed bugs. By check, I mean strip down the bed, lift the mattress, lift the box spring, pillows, bed frame...EVERYTHING. Thank god... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
12 January 2012

Dear Guest, We were very sorry to hear about your experience at our hotel because we take great pride in taking preventative measures to identify any signs of bed bugs. In a addition to our regular Standard Operating Procedures in place to limit or eliminate the presence of these pests, we have also at great expense implemented a canine detection... More

mojoWashingtonDC
Washington DC
Contributor
12 reviews
13 helpful votes
4 of 5 stars Reviewed 17 December 2011

Just stayed here for a 2-day meeting and was very pleased with everything. My room was spacious, comfortable and very well set up for a business traveler, even if the decor was a bit tired, and the views were gorgeous. The reliable free wi-fi turned out to be a real life saver when a minor crisis arose. The staff was... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
27 December 2011

Dear Business Traveler, Thank you so much for your kind review, we appreciate your business and look forward to your return. The comments regarding our 5-star service are so appreciated and very motivating to share with our staff. More

mtaiwai
Farmington Hills, Michigan
Senior Contributor
28 reviews
3 helpful votes
3 of 5 stars Reviewed 15 December 2011

We (group of 4) found this place quite last minute (night before Thanksgiving) on hrs.de and decided to try it out. The location is quite near the financial district. Location wise it is walking distance to Willis tower. But with the CTA day pass, no place is too far in Chicago. We parked our car in the hotel car park... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
16 December 2011

Dear Recent Guest, We are so pleased that you enjoyed our location. Thank you and visit us again soon. More

Jon D
Howell, Michigan, United States
Contributor
15 reviews
5 helpful votes
4 of 5 stars Reviewed 14 December 2011

I stayed here over St Patrick's Day weekend last year. The building is huge and has several restaurants/bars within the hotel. The hotel itself is located right next to the river. The room was your normal hotel room 2 beds, chair, desk. It is very close to the nightlife area and there is always a taxi outside waiting to take... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
15 December 2011

Dear Guest, Thank you very much for the kind review! We hope you join us again soon; this year St. Patrick’s Day and the parade our on Saturday, so make your reservations early. See our Facebook page for our Winter Photo Contest and a chance for a free St. Paddy’s Weekend! More

Bowling_Guru
Clinton Township, Michigan
Top Contributor
64 reviews
18 helpful votes
5 of 5 stars Reviewed 14 December 2011

Holiday Inn Mart Plaza is a great hotel sitting ontop of the Chicago Sun Times building. Rooms are nice, pool is nice, food is decent, and the hotel is in a great location for views of the Chicago River. The best part is you dont even have to leave the hotel to get food or hop on a train. More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
15 December 2011

Wow! Thank you so much for the nice review. We hope to see you again soon. Join us on our Facebook page for contests and specials. On all our responses to TA I’m going to push FB. I think it’s a good Best Practice! More

jai_dxb
Dubai, United Arab Emirates
Senior Reviewer
10 reviews
5 helpful votes
5 of 5 stars Reviewed 13 December 2011

It was easily accessible from public transit and right on the river. I flew into Midway and it took me about 30 minutes on a Friday night. For those that are unclear, this hotel is on top of the Chicago. More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
15 December 2011

Dear December Guest, Thank you so much for the wonderful comments about our views and location. We hope you come back and visit us again soon. More

tdb_11
Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 13 December 2011

This is an excellent hotel with booking in advance I was able to secure a very reasonable rate. The room was large for a city hotel with a rather large bathroom with plenty of closet space. The views from the room were fantastic. The restaurant was great with good food at a reasonable rate with good service. I will be... More

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momNpop
NW WI
Senior Reviewer
9 reviews
1 helpful vote
4 of 5 stars Reviewed 28 November 2011

We found a good online rate for both rooms for family Thanksgiving in West Loop. The window walls of the corner executive king offered fabulous cityscape views, the bed was comfortable (no bedbuds) & small fridge necessary. Downstairs, the pool and exercise room were tops, and we found the bar and reasonable $ breakfast buffets good places to relax and... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review
1 December 2011

Dear Recent Guest, Thank you so much for your kind review of your visit to our hotel. We are glad that you enjoyed your visit and our customer Service. We will share your kind words with Philip. With regards to our Free Hi Speed Wireless, we did experience an outage with our provider on 11/28 and all has been rectified.... More

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Holiday Inn Chicago - Mart Plaza Also Known As

  • Holiday Inn Mart Plaza
  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 350 W Mart Center Drive, Chicago, IL 60654

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Holiday Inn Chicago - Mart Plaza
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