The hotel, including the bars/restaurants, have been completely renovated. They took out the funky fountains on the main floor, and expanded the restaurant space. Very bright and airy feel. Rooms were also nicely renovated, but space for putting personal items in the bathroom, was inadequate. Would have been nice to get rid of bathtubs, and replace with walk in showers.... More

I recently stayed here for weekend fun. We stayed in the West Tour and had the most amazing view of Lake Michigan and surrounding buildings. The location of the hotel is perfect - down the street from Michigan Ave. Walking distance to Millennium Park, Navy Pier, boat tours, stores, dinning. Price is extremely reasonable. Staff was friendly and accommodating. Would... More

Great location! Very close to trolley stops, bus stops, water taxis, restaurants, shopping and attractions on the Magnificent Mile. Also, within walking distance of Millennium Park and Navy Pier. This is a huge hotel and the room was very clean & comfortable. Only negative during our stay in the West Tower was the elevator service. It seemed that only 2... More

Stayed here before for conferences and the Hyatt is the Hyatt-upscale and service oriented, but the place was clearly old and dated even if upscale. Now it is sleek and modern looking. Very much familiar but clearly clean comfortable and with an eye for the 21st century as far as amenities go. Definitely, worth the bucks they've spent. Great location... More

I stayed here one night and was very pleased with the service and the accommodations. Check-in was very easy. As you walk in you go to a computer, scan your card, and out comes your receipt with room numbers and keys. This system saved time and they even had an employee to help if needed. Its location is ideal for... More

This sprawling property hosts many big conventions and meetings, but the remodel makes a HUGE difference. We found the staff to be DEVOTED to customer service and the rooms spacious. Views from the West tower are better, so consider requesting that.

I have stayed here several times for big meetings, and this is a fairly typical "big meeting hotel." The positive: beds are comfortable, rooms are clean, meeting rooms are spread between two large towers. There was a little sign in my room that said all sorts of amenities were available if you call for them, including slippers, sewing kits and... More

After arriving at our destination in Chicago and finding the check-in reception on the 2nd level, we were told they were overbooked and we needed to move to the Hyatt McCormick. This was at 2pm in the afternoon. We were terribly disappointed, as we had several events that were in the downtown area. We were told there was a shuttle,... More

No tea and coffee making in the rooms and Wi-Fi was charged in the room although free in the café and lobby! No bath mat shower gel or bathrobes ! Excellent service from breakfast staff and very comprehensive breakfasts. Underground walkway with shops so no need to go outside. Good beds , Very comfortable .