this hotel is the right place in chicago. Is near from everything, near from the michigan avenue(magnificent mille) just 1 block apart... the room is excellent: the bed was comfortable and big, the bathroom was OK (you don't need more), the room was clean, you gonna have everything you need from a hotel room that you only be inside to...
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do not go here ever. its dirty, grotty, the staff are awful.. its not a hotel its a grotty bedsit with an elevator.. it was our second and last time staying.just because it is just off michigan ave do not be fooled into thinking its ok to stay here. keep well clear. we checked out and went elsewhere
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Reviewed 9 July 2010
Thank you for comments and feedback.
I do apologize that your stay was a short and unpleasant one. Our goal is to exceed our guests’ expectations and we obviously failed miserably during your time here. Cleanliness is, and always will be, a top priority. I will share your review with the entire staff since we have opportunities to improve in...
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all you want and desire to do in chicago start from this hotel _most of the attraction can reached by foot from the hotel_the reception give you a very useful map when you check in >that's really great_the lay in the heart of downtown_ john hancock is 2 blocks behind_navy pier ,lake shore,windella boat,shops is very close,hotel itself is clean...
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Thank you for taking your valuable time to post a review about your recent stay. The Red Roof Inn is located right in the heart of Chicago within easy walking distance to nearly every major attraction. We truly have a wonderful location.
I am glad that you found the staff to be helpful and knowledgeable. All of us are here...
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Michael and Donata greeted us at the front desk. Their attentiveness to their guests is unsurpassed. Our luggage was carefully stowed when we checked in early and also when we checked out but wanted to sightsee for a few more hours. Arrangements for the Chicago architectural tour were efficiently made at the front desk. The rest of the property leaves...
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Dear Barb F,
Thank you for your comments. Although I regret that you had a problem with your first room, I am glad that we resolved the issue to your satisfaction. Michael and Donata are truly assets to the hotel and Red Roof Inn and they go the extra mile to ensure our guests have a positive experience during their...
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I'll start with the positives. It's cheap and in a good location to nearby shopping, bars, etc.
Other than that, I did not enjoy my stay here. First, We waited about ten minutes alone at the front desk before an employee finally showed up to check us in, and when she finally showed up, no apology, and was not friendly.....
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Thank you for your response. We do have a great location and I appreciate that you found us to be a good value. However, from the description of your stay, I can certainly understand why your stay was not a pleasant one.
I am very disappointed that the staff did not welcome you warmly and show appreciation that you chose...
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Looking at the reviews we were a bit apprehensive. We went with our gut feeling and canceled them. We found another hotel exactly one block away the wasn't much different in price.
I sure am glad we did too!
Out of curiosity, my friend and I walked down just to see what it looked like first hand.
Dingy walls, unswept...
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Dear Electricboots,
Thank you for your comments. Our building is nearly 90 years old and certainly has charm, in addition to one of the best locations in Chicago. Compared to newer hotels our elevators are smaller and our hallways more narrow. We do not have much control over that due to the age and construction of the building. We are...
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Let me start with the only two good comments I have . . . the staff was very pleasant and the location is great. Now for the rest of the story . . . the small darm room was not clean. The mattress was completely worn out, you could feel every spring it had. The bathroom had stains all around...
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Dear Trailride4fun,
Thank you for your positive comments. I am glad that you found the staff to be friendly and we certainly have a great location.
I apologize that you did not find your room to be clean. There are some things that we cannot control such as the size of our rooms, but we are certainly responsible for cleanliness...
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This isn't the ritz, but the Red Roof Inn is perfectly adequate cheap accomodation. The bed as very confortable. The room was clean enough. The air conditioning worked. The TV worked. The staff were friendly and helpful (though not great at understanding the kiwi accent). We stayed at two different Red Roofs for 4 nights in total.
Red Roof has...
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Dear Anna M,
I want to thank you for the positive review. Opinions such as yours are helpful when travelers make their lodging decisions. I am pleased that you found the staff to be friendly and helpful. We are here to serve our guests and to do whatever we can to ensure they have a pleasant experience.
At Red Roof...
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We stayed here during a busy time and had the worst experience with housekeeping, even after we kept complaining. The desk people always said they would pass the message on, but the person cleaning our room, must barely made the beds. One time we came back at 5:30 PM and and room had still not been made up. They did...
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Thank you for your feedback. At Red Roof Inn we listen to what our guests have to say and appreciate that you took your valuable time to post a review.
I do apologize that you had a poor experience with our housekeeping department. You should never have to ask for your room to be cleaned or complain in order to...
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The question is: what do you want in a budget hotel? Friendly, helpful staff? Free WiFi? Good location? This downtown Chicago hotel has all that and more. Sure, it's getting a bit shabby around the edges, but the staff are making sure guests are getting the most they can offer. We took a 5-day excursion to Chicago to see the...
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