The room was lovely - substantial, but not fussy. The desk people were very helpful. The wi-fi in the lobby was very comfortable and very popular. The only strange downside was the over powering smell of cooked meat in the lobby. It must have been from their restaurant, but it was not pleasant. I think they need to vent or... More

My favourite hotel in Chicago - ideal location , spacious room and bathroom, comfortable bed. Fortunate to have had a river view which was a treat. Good breakfast choice in the members lounge. Bar was lively with athmosphere . Great fish restaurant - Catch - right next door. Would like to see Ipod player /charger in the room which a... More

I've been going to this customer friendly hotel for years and was very disappointed by my last stay. Imagine my surprize at 5:30 AM when I discovered my room was adjacent to the railroad tracks. There was no longer a refrig and snacks in the room. There was no dresser for my cloths only a very small drawer under the... More

I had the opportunity to stay at the Renaissance hotel over Thanksgiving holiday with my family. I was able to use my points and book two rooms as a platinum Marriott member. I called the hotel and requested adjoining rooms. My request was not granted even though I checked in shortly after 1pm. After complaining they were able to get... More

This is my favorite hotel in Chicago! First off, if you have some extra money to spend, by all means, book a room with a view of the Chicago River! This will be among the highlights of your Chicago trip. From these rooms, you get an outstanding view of the river, Wacker Dr., the Wrigley Building, and (depending your location),... More

This was my second time here. The past time I was upgraded to a suite on the front of the building overlooking the river. It was fabulous. This time I got a regular room facing another building (I am a platinum member). The first night my door wouldn't work. After sending me up and down with 3 different keys they... More

Spent 2 nights at the hotel. The room was nice and large for a downtown location. Easy, short walk from blue line train, took the train in from Ohare. Get off at Clarke/Lake stop. And walk two blocks. I loved the location because of ease to get from train. Can't beat $2.50 ride! Apprx 40 min. I had requested a... More

The Renaissance is in a good location and is a standard offering from the Marriott brand. The rooms are average and what you would expect at the 4 star level but there is nothing compelling about staying here. As a frequent business traveler, there was nothing wrong with the Renaissance, just nothing extra or special either. I did find that... More

Location, location, location. We just stayed there this past weekend and was so happy we did. Our family of 5 stayed in a North facing suite that worked out perfectly for us. Main living room, with dining area-pullout sleeper and had a cot rolled in. Bedroom area was nice size with its own television (no fighting over what to watch)... More