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All 166 Chicago hotels »

Sheraton Chicago Hotel and Towers

4.0 of 5
301 East North Water Street, Chicago, IL 60611
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Ranked #75 of 166 hotels in Chicago
4.0 of 5 stars 986 Reviews
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986 reviews from our community

What travellers say about this hotel
  • Navy pier(34)
  • Michigan avenue(20)
  • Great location(19)
  • Very nice(18)
  • Room service(14)
  • Club lounge(11)
  • Valet parking(10)
  • Magnificent mile(8)
  • High floor(8)
  • Fitness center(8)
Traveller rating
    319
    314
    196
    101
    56
Only show reviews for Family (173) | Couples (228) | Business (322)
Date Rating
20LovetoVacation00
Bloomington, Illinois
Reviewer
5 reviews
3 helpful votes
4 of 5 stars Reviewed 3 February 2012

Good Location, easy parking, nice room.....bathroom was a little outdated, but perfectly adequate.....only drawback we found is at 11:30 at night there wasn't a single bar open or food options in the hotel. More

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Kevin Kalkut, Manager at Sheraton Chicago Hotel and Towers, responded to this review
10 February 2012

Dear 20LovetoVacation00, Thanks so much for your review, I'm excited to see that you had such a pleasent experience. I do apologize about the limited options for food and beverage service later in the evening...our in-room dining department is the primary source for your need until midnight Sunday through Thursday and until 2am on Friday and Saturday. We look forward... More

JMAChicago
Chicago
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 2 February 2012

This hotel is palatial, both for better and worse. The location is a plus, since it's close to downtown Chicago and is just a couple of blocks from the shopping on the Magnificent Mile. But it also feels oddly isolated, especially at night, because it's surrounded by wide streets and overpasses. Our room had a nice partial view of Lake... More

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qtrready
new orleans, louisiana
Senior Contributor
31 reviews
43 helpful votes
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Was there for a conference for four nights. Execellent view on concierge level. Close to everything. People were nice. Not a single complaint. Expensive, but someone else paid More

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Hardik V
Mumbai (Bombay), India
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 1 February 2012

I stayed at The Sheraton , Chicago on the 4th of July weekend. Its a big hotel with good amenities. The best part is the location as its bang in the middle of downtown Chicago. The rooms are fairly good. I had a river facing room on a higher floor so the view was great. I could see the 4th... More

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MamaBruff
Joplin, Missouri
Senior Contributor
27 reviews
19 helpful votes
5 of 5 stars Reviewed 31 January 2012

Why we chose this hotel: We were going to Chicago to attend the Strictly Sail Show at the Navy Pier. After checking reviews on Trip Advisor (ALWAYS do this first!), we booked our room directly with the Sheraton by phone. It was the "show" hotel, so we were given the "show" rate at booking. (a free shuttle provided by the... More

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Len B
Grand Haven
Reviewer
3 reviews
5 of 5 stars Reviewed 30 January 2012

My wife and I stayed for one night prior to attending the Strictly Sail Show at Navy Pier. We found the hotel via the Strictly Sail web site, which had an arrangement with the Sheraton Towers hotel. We upgraded to a 'Deluxe' room, which overlooked the Chicago River facing west. The Club Room was very nice, with a nice selection... More

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SheraPrincess0fPower
DeWitt, Michigan
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012

I was traveling alone on business and felt very safe in the hotel. The fitness facilities were FREE, which is fairly rare in the city, so much appreciated. :) There were a few different places to grab food within the hotel and a really nice Japanese place a two minute walk out of the front door. The staff were very... More

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diver323
michigan
Reviewer
5 reviews
4 helpful votes
5 of 5 stars Reviewed 30 January 2012

We booked our room through SPG.com and were offered an upgrade. The room was fabulous as was the view! It was in a great location. The shuttle to the strictly sail event at navy pier was great although probably didn't run often enough. The club lounge was fabulous. Renee and Connie took good care of our party of 10. More

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HappyMichigander
Senior Reviewer
6 reviews
5 helpful votes
2 of 5 stars Reviewed 29 January 2012

Arrive at hotel and wait in line. Finally get to counter and no record of reservation made on Expedia. Nice man at front desk gets us "upgraded room". It has a very nice view of the Trump Tower, but the room is small and cramped with 2 double beds. Don't hotels do 2 queens anymore? NIce HD tv but the... More

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Kevin Kalkut, Manager at Sheraton Chicago Hotel and Towers, responded to this review
31 January 2012

Dear HappyMichigander, Thank you for your review of your recent stay with us. Although I am sorry that we were unable to exceed your expectations I am thankful that you were kind enough to communicate these instances to give us the opportunity to get better. The hotel is currently in the first phase of a complete room renovation that will... More

MrsOlson
Lakeville, Minnesota
Senior Reviewer
8 reviews
2 helpful votes
4 of 5 stars Reviewed 25 January 2012

We stayed here for 1 night NYE eve (Dec 30th) and enjoyed it. We had a great lake view room on a high floor (can't remember which) and the view of the lake and Navy Pier was great. It is a good hotel for the money and has a good location. Not quite on Michigan Ave, but 1 block east.... More

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Sheraton Chicago Hotel and Towers Also Known As

  • Sheraton Chicago Hotel
  • Sheraton Chicago
  • Chicago Sheraton
Address: 301 East North Water Street, Chicago, IL 60611

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