I have stayed here several times before and I keep staying here every time I am back in the area. The staff here is always great. The door man are always there to greet you, open the doors and flag you a cab. The font desk is very helpful and accommodating. The breakfasts and dinners are still free and pretty...
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Reviewed 26 August 2011
I would like to comment Connie Wilson for her hard work and positive attitude during breakfast at the Chicago Downtown Homewood Suites.
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This was a business trip during which I had to share the room with an associate. Our suite was tow completely separate rooms (a door between the living area and the bedroom). The bedroom area alone (two doubles) was as big as most hotel rooms. The kitchenette was really a kitchen--as big as any kitchen in an apartment or small...
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This is our second time staying here and it's just as great as the first time. The breakfasts and dinners are terrific. The staff is incredibly attentive and extremely nice. The room is HUGE and lovely - it has everything you'll need on your stay. We're traveling with my grandmother and the handicapped accessibility is superb. She loves her stay...
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Thank you so much for your wonderful words about the Homewood Suites by Hilton Chicago Downtown. We are so happy that you enjoyed not one but two stays with us! We feel that having someone come back to the hotel is the greatest compliment.
It is wonderful to hear you review about the Homewood Suites accessible suites and your wonderful...
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Breakfast is nothing to write home about. While dinner is a nice perk, it's fairly bland. Maid service is sub-par.
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Stephen,
We are sorry that you did not enjoy our breakfast or dinner selections as we make every attempt to offer something for everyone. Due to peoples dietary needs and desires we always have a vegetarian option available at both breakfast and dinner. In addition, there are numerous condiments that we offer from hot sauce to ketchup every morning and...
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Great value! Awesome service & always perfect location (from our own experiences).
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Thank you for your compliments about our staff and the hotel. We are happy that our location was a wonderful one for you. We hope to see you again.
Sincerely,
Vanessa Kosloski
Sales and Marketing Manager
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After reading the reviews on the site, I stayed for three night at this hotel in late January for my first visit to Chicago. We pulled up to the front of the building where we were greeted by hotel staff who helped us unload and valet parked our car in a nearby garage. Being a hotel in the midst of...
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Todd,
We are thrilled that you had such a wonderful stay at the centrally Homewood Suites by Hilton Chicago Downtown. We are happy that you enjoyed our spacious suites and full kitchens. We try to cater to all tastes during our breakfasts and dinners and are happy that you enjoyed the eggs. We take pride in our customer service and...
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Well located, awesome breakfast, in general I preffer this hotel out of any hotel. We love Mrs. Connie. She works in the breakfast area and she is really nice.
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Thank you for your kind word about Connie. We truly value her here at the Homewood Suites Chicago and are always excited when our guests recognize what a wonderful person she is. We hope to see you at the hotel in the future.
Sincerely,
Vanessa Kosloski
Sales and Marketing Manager
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We traveled to Chicago for "Strictly Sail" at Navy Pier last weekend. Not only was the staff cheerful, but very helpful too. Starr (at the front desk) earns her name and was very friendly, knowledgeable and accommodating. We were grateful to be able to check in a little early and check out a little late to make traveling easier. The...
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We are happy that you were able to stay at the Homewood Suites by Hilton Chicago Downtown for the Strictly Sail Event. Every year we have several attendees that stay at the hotel and it is a pleasure to welcome new and returning guests. Thank you for your kinds words regarding Starr. She is truly an asset to the hotel...
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This hotel had a great location, but you can do much better for the money. The hallways smelled of smoke, dirty elevators, furniture in the lobby was thread bare. The staff was very helpful. The room was large, bed comfortable but the room was so musty and old smoke lingered. If you have any allergies don't stay here!
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We regret that your stay at our hotel was not what you were anticipating. We apologize that the conditions of the rooms and lobby were not up to your standards. At this time the hotel does still have one smoking floor but we do try to contain the smoke to this floor. We are sorry that your allergies were affected...
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