This hotel had a great location, but you can do much better for the money. The hallways smelled of smoke, dirty elevators, furniture in the lobby was thread bare. The staff was very helpful. The room was large, bed comfortable but the room was so musty and old smoke lingered. If you have any allergies don't stay here!
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We regret that your stay at our hotel was not what you were anticipating. We apologize that the conditions of the rooms and lobby were not up to your standards. At this time the hotel does still have one smoking floor but we do try to contain the smoke to this floor. We are sorry that your allergies were affected...
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This hotel was nice and the location was great to area attractions !
Alot of great places to dine or drink within walking distance!
The Valet service guys were great to give us the scoop on nearby places to go!
Starr at the front desk was very nice too!
Morning breakfast was good enough, with a friendly staff.
There was...
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We appreciate your feedback regarding your stay. I apologize in regards to the parking package not being available it is a very popular package especially on the weekends. We do have a limited amount of rooms we offer in partnership with the Valet parking Company to share in this great value for our guest. We do look forward to your...
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Booked myself in here as I always try to stay with the Hilton Group and this seemed good value and there was all the rave about the food. Now let me get a few things right. The rooms are good value for money, enough space and all that but they are a little dated. Staff was very friendly. I can't...
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Thank you for giving us a try and appreciate your feedback regarding your stay. I can appreciate the Love of Food and Chicago does have many great places to experience for the foodie artisans. We do however try to present a fair value in our menu presentation for breakfast and dinner receptions, I do apologize that we did not meet...
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Stayed a couple nights in mid-January, as I needed to warm up after a few days in Green Bay. Fast, efficient service by the door staff, as my car was taken by the valet to a nearby garage. Scored a room on the top floor, a corner room with a great view of the Wrigley Building, and right down the...
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Thank you for your positive feedback regarding your experience. We are delighted to be a home base in Chicago.
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We stayed at this hotel for New Year's Eve weekend (myself, my husband, two young sons and my brother-in-law and his girlfriend) -- in separate rooms. This place was incredible. We have stayed at many hotels and travel frequently throughout the United States. But, this was by far the best Chicago hotel we have ever stayed at. They treated us...
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Thank you for sharing your experience with us. Our team will be happy to welcome you back home in February..
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My family which incudes 6 yr old twin girls decided a weekend getaway Jan 14-16th. We often stay at various Homewood Suites throughout the U.S. due to their consistency and I would have to say this location was my least favorite. On the plus side, the location is great, the rooms are spacious and clean, the beds are comfortable, most...
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Thank you for sharing your experience. I do apologize that we did not step up to your expectations and would like to have the opportunity to make things right. The Parking packages have been very popular and do book quickly. In addition, it is important to verify when completing the reservation that you have selected the Suite Parking Deal and...
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We stayed at the Homewood Suites last week for five nights. For the price, this hotel far exceeded our expectations. No, it's not the Ritz-Carlton, and there's sometimes a bit of a wait for the elevator, but $130 a night for a suite downtown including parking, two meals/day, and taxes? We got a great deal!
First I'd like to say...
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Thank you for sharing your experience while staying with us. Our team continues to strive for improvement and most of all we will always look for ways to exceed our guest’s experience. We value you as a loyal guest and look forward to your next visit when in Chicago.
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We stayed at the Homewood Suites - Chicago from January 13-15, 2012. We were given a room on the 16th floor with great views of the city. The staff at the front desk was excellent. Very helpful and friendly. The condition of our room was ok. It was showing some wear and tear but it was adequate for our needs....
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We appreciate your feedback and thank you for your recommendations. We look forward to your next visit when in Chicago.
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This fall we stayed at the Homewood Suites for the fourth time, during our annual pre-Christmas family trip to Chicago (we always stay during the first weekend in December).
Throughout the years, the Hilton Homewood Suites have always delivered. The facility itself is in good shape (clean and nice, but not "new"), but the employees and the location is really...
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We appreciate your feedback and thank you for your continued loyalty.
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Stayed 2 nights with wife and our two children 4 and 6. We went to Chicago just for a long weekend getaway. This is our second family stay at this hotel.
The staff is superb. You never get so much as the opportunity to open the door into the hotel as one of the helpful and smiling bellmen is always...
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Wow! Thank you for the excellent review. I am very proud of the team to have exceeded your expectations.
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