We purchased two one night stays through Groupon, paying about $100.00 for each night. We live in the suburbs and come in to Chicago frequently and thought the Allerton would be a great place to frequent, due to it's location. We won't stay there again. The first stay was on a weeknight. We had room 824, across from the elevators....
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Dear mamarosa1954,
Thank you for participating in our latest Groupon offer. We were disappointed to learn of the details of your recent experience. We hear you loud and clear that nobody wants to be treated like a second class citizen, and this type of behavior is completely unacceptable. Please accept our sincere apologies for the noise disturbance you encountered twice...
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Recently stayed at the Allerton on a Saturday night. We had a Groupon, so we stayed in a suite that was huge. Everything was very clean and comfy and we had a great view of the skyline. The best part of the hotel is the location- walking distance to Water Tower, tons of restaurants, and public transportation (we did not...
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Dear Iblake87,
Thank you for taking the time to provide us with your feedback and for participating in our latest Groupon offer. We are happy to hear that you stayed in one of our guest suites during your stay. Our apologies for the delayed check-in time you experienced upon your arrival. We look forward to welcoming you back again soon!...
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Two nights at the Allerton was very pleasant. Purchased on Hotwire for $58 per night while many friends paid $100 more for other hotels in area. Bed was very very comfortable and bath & shower were very nice. Only negative was bath not having shelf or area for toiletries. Business Center with free printing, unheard of today but true. Paid...
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Dear Jeff M,
We hope you had a productive and successful experience at the 2012 ASHRAE Convention. It thrills us to hear that your experience was "fantastic" and that you secured a terrific rate for your overall stay. We will be sure to keep your comments in mind for the future regarding more counter space required to store toiletries. We...
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On check in we specifically requested a room away from the elevator banks. We checked in early so there we still many rooms to choose from. When we went to sleep it sounded like a snow plow was operating in our room - we realized it was the service elevator. This went on the entire night. It turned out that...
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Dear madisondr,
Please accept our sincere apologies for your disappointing visit. We are truly sorry to hear that the service elevator noise ruined your full night's rest. It would be a pleasure for us to invite you back for a much improved stay and certainly hope that you contact our Director of Operations to find a resolution for your negative...
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Wow! What a neat hotel! I would not have chosen the Allerton had it not been for a Groupon offering last month. I’m so glad for that because the Allerton is such a lovely boutique hotel right in the heart of the Mag Mile. We arrived right before the little snowstorm of Jan. 20 and got our car valet-parked so...
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Dear viajadora59,
We are so grateful for your valuable feedback. It is rewarding to hear that we succeeded in providing you with an exceptional experience from our warm and welcoming staff to our prime location to our well-appointed amenities. Our apologies for the seemingly dirty glass you discovered in your guest room. We will address this comment with our Executive...
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The Allerton is a staple of the Magnificent Mile. It couldn't be any better situation to the great dining, shopping and entertainment of Chicago. Rooms can be small... avoid the Petite unless you are by yourself. This is a boutique hotel and sometimes feels like a New York-style boutique hotel. Staff is very helpful and upgraded us for free!
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Dear ThurmanMurman,
Thank you for your wonderful review. We are one of the lucky hotels to be in the heart of the Magnificent Mile which makes for a great hub for guests wanting to take in all the popular Chicago attractions. Yes, our Petite rooms are on the smaller side, but depending on each guest's personal preference we offer a...
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Had a 3 night stay in Kingsize room on 18th floor with veiw of Magnificent Mile and Watertower. No problem with elevator waits but never could get connected to web. Got a decent rate with Groupon deal. Location was ideal. Reasonable walking distance from the subway system with 1 connection from airport (a 3 day pass was great deal for...
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Dear afn10694,
Thank you for taking the time to share your comments on your most recent stay. We will be sure to relay your comments regarding the faulty internet connection to our Director of IT. Thank you for bringing this to our attention, and we apologize for this inconvenience. We are glad you took advantage of our latest Groupon deal...
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My stay there was not really pleasant, for the Price that they normally charge, I did not expect the Wallpaper to be loose and starting to come of the wall. Also in the refrigerator was food left from a former Guest and when I discovered that and went to the front Desk, the Receptionist aced as If I was lying.Also...
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Dear Jacqueline B,
Thank you for taking the time to share your honest feedback with us. We understand the fine balance between price and value is critical and I regret to learn that your experience was not in keeping with your expectations. Rest assured we take your feedback very seriously and sincerely hope that you will provide us with the...
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We were able to check in on a Saturday morning around 10 a.m. Front desk was very helpful and even upgraded our room from a petite to a Queen. Glad they did that as this room was adequate but I would hate to know how small a petite is. The room looked as though it had been recently redone. Large...
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Reviewed 29 December 2010
Dear kayoung1,
Thank you for your review. We are happy to hear that you were upgraded to a queen-sized guest room upon arrival. Given our close distance from Northwestern Hospital and Michigan Avenue, it is true that the street noise (i.e. ambulance sirens) would be more frequent than expected. I do apologize that your ability to enjoy a good nights...
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Our room on the 10th floor was nicely renovated and appointed with a queen-sized bed, and a partial view of the old water tower and the Hancock building. Although it was very close to the elevators, we didn't hear them at all. The bathroom was larger than I expected, and had a full tub - not just a stall shower,...
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