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Extended Stay America - Chicago - Downers Grove Hotel Reviews, Downers Grove

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Extended Stay America - Chicago - Downers Grove

2.0 of 5
3150 Finley Road, Downers Grove, IL 60515
Hotel amenities
Extended Stay America - Chicago - Downers Grove
17 traveller photos
Ranked #6 of 7 hotels in Downers Grove
3.0 of 5 stars 6 Reviews
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6 reviews from our community

    Trip type
Traveller rating
    2
    1
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Date Rating
1 review
“This is the cleanest, most well-managed, friendly hotel I have ever stayed at with the nicest, most accommodating staff I have h”
5 of 5 stars Reviewed 10 May 2013 via mobile

This Extended Stay is the best managed hotel I have ever stayed at. The staff is friendly, helpful, and goes over and above in providing EXCELLENT service. I have been here since the middle of April with my dog while in between residences. The dog area is kept clean not just daily, but a couple of times a day. If... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
14 May 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about the service and cleanliness of the hotel. I am thrilled that my staff made you feel at home. We hope that you come back and visit us soon! More

UNKNOWN
1 review
“GOT DOG FECES?”
2 of 5 stars Reviewed 11 April 2013

One thing you'll notice using the south side door is a grass lawn that is COVERED with LARGE dog feces in various stages of decay. Even the strip of grass in front lining the parking area is covered with dog feces. It makes no sense the property management does not enforce rules that an owner cleans up after a pet.... More

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Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
18 April 2013

Thank you for your recent review of your stay. We appreciate the kind comments about the staff; however, we apologize that the outside grass was not properly kept and there was a strong odor in the area. In response to your feedback, I am working with the staff to ensure we are educating our guests on proper waste etiquette. Also,... More

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“Be forewarned!”
1 of 5 stars Reviewed 19 March 2013

I recently stayed here while traveling to the area for business. I was extremely disappointed with this hotel! The bathroom had not been properly cleaned; the towels were rough and smelled strongly of bleach; there was staining on the wall in the kitchenette, and a sticky substance was on the telephone chord. The only reason I touched the phone was... More

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See 3 more reviews by 721Anonymous for Downers Grove
HM-ESA, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
21 March 2013

I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I have addressed the room issues with my housekeeping team and will be working with my vendors in regards to the quality... More

1 review
“Inquiring minds”
4 of 5 stars Reviewed 19 February 2013 via mobile

I called the hotel inquiring about weekly, monthly rates. I spoke with a guy by the name of Blake. At first, he seemed very knowledgeable and eager to assist. I was very disturbed when he started talking that he was the best Front Desk Clerk at this hotel. Blake insisted that I only speak with him due to his fellow... More

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HM-ESA, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
25 February 2013

Thank you for taking the time to make us aware of your experience. Our hotel prides itself on exceptional customer service. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed... More

Downtown Chicago
1 review
“EXCEPTIONAL SERVICE”
5 of 5 stars Reviewed 26 December 2012

I have stayed at this hotel on several different occasions. I must admit that the Front Desk staff is very friendly and professional. I have never experienced rude behavior. I have never been ignored while at the Front Desk. I have always been taken very good care of. The staff doesn't just treat you like a guest. They treat you... More

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HM-ESA, Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
28 December 2012

I appreciate you taking the time to write such a wonderful review. It's great to hear that our staff was so accommodating and you enjoyed your stay! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Federal offense”
3 of 5 stars Reviewed 13 November 2012 via mobile

Upon my brief stay at the hotel I witnessed something that was worthy of taking the time to write this review which is not something I typically do. As I was waiting I the lobby to be checked in, I observed the front desk personnel by the name of Tonya (this is all her name tag revealed) talking to a... More

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HM-ESA, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review
20 November 2012

I appreciate you taking the time to write a review of your experience with us. The incident with our associate not handling mail properly, and the untimely check-in you described is not acceptable, and I sincerely apologize for your experience. I am counseling her to ensure that misuse of guest mail does not happen again in the future. I appreciate... More

 
 
Extended Stay America - Chicago - Downers Grove
Extended Stay America - Chicago - Downers Grove
3.0 of 5 stars 6 reviews
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Extended Stay America - Chicago - Lombard - Oakbrook
Great value on a similar hotel
Extended Stay America - Chicago - Lombard - Oakbrook  
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4 of 5 stars 7 Reviews
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Additional Information about Extended Stay America - Chicago - Downers Grove

Also Known As:
Downers Grove Extended Stay
Extended Stay Downers Grove
Address: 3150 Finley Road, Downers Grove, IL 60515
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Business Centre Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Downers Grove
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Chicago - Downers Grove
3150 Finley Road
Downers Grove, IL 60515
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