Been here, for couple times and it is a decent hotel with spacious rooms close to ORD airport and the Woodfield mall. Helpful and friendly staff. Free transport provided within 5 mile radius is really helpful.
since the hotel placed next to Elk groove reserve can take a relaxing outing or a jog after busy day.
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Dear Trip Advisor member,
Thank you very much for your comments about our hotel. We are glad you enjoy your stay. We look forward to having you back soon.
Best Regards,
Mirza
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The hotel was okay, nothing special. The bathtub bottom was worn and looked dirty, and the bathroom was extremely small. The coffee was free, but bottled water was $3 for a small and $4 for a large. The bed was comfortable.
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Dear Trip Advisor Member,
I would like to thank you for your feedback and appreciate the efforts. We take all guest comments very seriously and would like to resolve issues highlighted by your good self. We are in process of refinishing and installing slip resistant bathtub bottom that would look new and clean. We look forward to having you back...
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I wasn't sure what to expect as I haven't stayed at a Sheraton property in some time, but was very pleased with the choice. The check-in process and front desk staff were great. Every employee at the hotel I encountered when above and beyond helping guests and amazingly they were all extremely friendly. The guest room was extremely relaxing and...
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Dear Trip Advisor member,
Thank you for your great comments about our hotel. We are glad you enjoy your stay. We have passed your comments to the team. We wish to welcome you back again soon.
Best Regards,
Mirza
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Before I start, I just want to state that I know not to expect a 5 star hotel at a 1 star price. I don't complain at standard service & I normally don't feel the need to review every hotel that I have stayed in. However, I do feel the need to review this one.
We booked this hotel for...
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Dear Trip Advisor member,
I would like to thank you for your kind feedback and appreciate the efforts. We take all guest comments very seriously and would work to resolve issues highlighted by your good self. Again, thank you for the comments because we always looking for ways to improve our product and service.
Sincerely,
Mirza
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I booked a room last minute on hotwire for $45! You get a one bedroom suite with a great shower and comfortable bed. I give it an A+.
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Dear Trip Advisor member,
Thank you for your positive remarks on our hotel in the Trip Advisor website. We are delighted to review your feedback and indeed glad to see that you had a great guest experience during your stay at our hotel.
We look forward to welcoming you back soon.
Best Regards,
Mirza
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This is the best hotel I stayed around the Arlington heights. Here are some reasons.
1) Good floor plan. The living room and bedroom are separated by french doors,
and convenient to use. While the total area is not very large, the bathroom and
the closet are efficiently arranged.
2) Internet is free if you are an AT&T WiFi customer....
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Dear Trip Advisor member,
It gives us a great pleasure to acknowledge that you had a wonderful stay with us at Sheraton Suites Elk Grove and shall be looking forward to see you again very soon for your next stay with us.
Best Regards,
Mirza
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Front desk staff is awesome, rooms are great, nice location and beds. Would stay again.
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Dear Trip Advisor member,
It gives us a great pleasure to acknowledge you had a wonderful stay with us at Sheraton Suites Elk Grove. We are glad you enjoy your stay. We look forward to having you back soon.
Best Regards,
Mirza
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I stayed at the Sheraton Suites Chicago Elk Grove in January '12, and was booked at an extremely low rate with an online service where you Name Your Own Price. I have stayed here a couple times in years past, so had some idea of what to expect. And I was not disappointed. Clearly my experience differs from some of...
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Thank you for your positive comments. We are glad that you enjoy your stay with us. Please rest assured that we passed your comments to all team members. Such comments gives us motivation and enthusiszm to keep up our good standards.We look forward to seeing you again at Sheraton Suites Elk Grove. Until then, please accept our regards.
Sincerely Yours,...
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I have stayed at this property over the last 10 years and have watched its steady decline. My stay earlier this week was the last straw.
The rooms are worn. Bathtubs have stains. The air vent above the tub is absolutely disgusting. Carpets are stained.
The restaurant is bad at best. They encourage the expensive breakfast buffet instead of ordering...
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We would like to express our sincere gratitude for the feedback comments and would like to share with you that we do take all comments seriously and take necessary steps to overcome them. Please accept our sincere apologies for the inconveniences it caused during your stay with us.
Sincerely Yours,
Mirza
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I booked this room for $85/nt through a website. I have friend in the area or normally I try to be closer to the city. Plenty of close parking. Set in an office park/golf course type area. Love seats in the rooms were not to comfortable. The TV had terrible reception but that might have just been our room. We...
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Thank you for your kind feedback and appreciate the efforts. We share all comments with our staff in order to celebrate our successes and correct anything that might not be up to our standards. We shall be looking forward to see you again soon.
Sincerely,
Mirza
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33 Reviews
47 Reviews
