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Four Points by Sheraton Fairview Heights

3.0 of 5
319 Fountains Parkway, Fairview Heights, IL 62208
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Free breakfast with your stay
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112 reviews from our community

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USA
Top Contributor
123 reviews 123 reviews
102 hotel reviews
Reviews in 100 cities Reviews in 100 cities
245 helpful votes 245 helpful votes
3 of 5 stars Reviewed 13 May 2013

Just as the title states. A typical Sheraton 4 Points that was probably some other brand of hotel at one time and Sheraton like to purchase them in terrible shape, throw in some new carpet and granite counters in the bathroom, new furniture and call it a 4 Points Hotel. The tubs are filthy and worn out. Forget about taking... More

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Pico Rivera, California
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 9 May 2013

The hotel looks nice and new but doesn't seem new once you get into your room. I suppose the elevator is where it starts. It's a pokey old elevator. Quicker to take the stairs! Once in the room, it's nice and spacious. We had a larger room, with a separate bed and living area. Couch was a little springy and... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
14 May 2013

Thank you for your feedback and sorry about your tub issue. I'm glad that your service here was great and we hope to see you again sometime. Thank you again for taking the time to let us know things that we did well and things that you saw that needed to be addressed. Take care. More

Los Angeles, California
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 42 cities Reviews in 42 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed 9 May 2013

I had a three day work stay and the friendly, generous and knowledgeable staff made this hotel shine. Out of the over 100 nights I traveled throughout the world last year, this little gem had THE BEST staff of all of them. Every staff member would attempt to remember the guests names and within a day, people would address me... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
14 May 2013

Thank you for taking the time to give us some honest feedback about your stay. We here at the Four Points by Sheraton Fairview Heights pride ourselves on the friendly staff and also making sure that your stay is uncomplicated and comfortable as possible. We have an excellent staff and it helps when we all have the same goal in... More

1 review
5 of 5 stars Reviewed 5 May 2013 via mobile

The check in was quick and delightful. The bar and food in the lounge was awesome. To wrap up my stay Yudie and the rest of the breakfast crew was exceptional. I will be back soon when I'm in the area. Thanks to all the staff! Best regards, Evan

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
8 May 2013

Thank you for your comments and we're glad that you enhoyed your stay. Breakfast definitely is the jump start of the day and we're glad that Yudie and the rest of the staff was extremy helpful and accomodating to you ehile you were here. We definitely pride ourselves on making things uncomplicated and making you fell like you're at home.... More

Bloomington, Illinois
1 review
5 of 5 stars Reviewed 5 May 2013

Very clean facility close to major shopping area and near St. Louis. The staff is courteous and helpful. We found Joaquin, who works long shifts to be very honest and courteous. Good food for breakfast and easy parking.

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
8 May 2013

Thank you for you kind an honest words. Also, thank you for taking time to fill htis out and tell everyone about how great your stay was. We hope to see you again the next time you're in town and it was a joy having you stay here. Take care. More

1 review
5 of 5 stars Reviewed 1 May 2013

We have stayed at many four points and this is our favorite! Great location, bar and rooms. We lived the Wed night complimentary BBQ and Beer. The staff is the best .part! From Bryant the night desk to Nick the .manager to Amy the bartender, Yudie at breakfast and Chef Art at dinner. Exceptional!

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
5 May 2013

Thank you for taking the time out of you busy day to write this. We greatly appreciate your kind words and we're glad that you enjoy the Wednesday nights. It's fun, good food, and a great way for all of the managers to sit and talk with you and other guests while having a bite to eat. We hope to... More

Fairview Heights, Illinois
1 review
3 of 5 stars Reviewed 25 April 2013

When we checked in, I noticed a large commercial bus and close to 100 youngsters checking in to the hotel. We went down for breakfast and it seemed that the staff was a tad grumpy. I can't imagine being flooded with that many demanding teenagers for breakfast. As my family and I were going through the buffet I asked the... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
5 May 2013

Thank you for taking the time to give us your feedback and I'm so proud to hear that our two associates took care of you in the midst of the busy rush. That's what we're about here at the Four Points, making your stay as uncomplicated as possible. Thank you again and we hope to see you if you're ever... More

Fort Worth, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 8 April 2013

We have stayed at the Four Points three times and it is a nice place to stay. Our rooms have been typical two bed rooms for hotels. The rooms have always been clean and the staff helpful. They do have good sized conference facilities and are located directly across the freeway from the Mall and the many advantages of food... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
5 May 2013

I want to thank you for the kind and honest feedback. We appreciate you being here with us and even the your trip was short you enjoyed yourself here. Thank you again and we hope to see you again if you're in the area again we'd be glad to have you stay with us again. Take care More

Kansas City, Missouri
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 21 February 2013

I stayed here for one night after a long drive. The lobby area was very nice and the check-in process was efficient. There is a small bar in the restaurant area off the main lobby that was nice; I didn't realize I was so thirsty after the drive. The hotel is 100% non-smoking so it is nice to have a... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
22 February 2013

Thank you for your kind and honest opinion. I'm very glad you enjoyed your stay and the non smoking atmosphere. I do apologize about the noise issue that you experienced the noise from nearby guests but I do hope to see you at our property again in the future. Thank you and have a wonderful day. More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 January 2013

When on a road trip during our stay in America recently we came across this wonderful hotel and were so glad we did. The room was excellent with plenty of space and the food absolutely wonderful. Coming from Australia we were struggling a bit with American hotel food but the meal in the restaurant was fabulous......fresh vegetables and all :)... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
10 January 2013

I'm glad that you enjoyed yourself here at our property. I could only imagine the issues that happen when traveling out of town. We're definitely glad that your trip was uncomplicated and as relaxing as possible. That's one of the many things we pride ourselves in here at the Four Points and we're looking forward to having you stay with... More

 
 
 
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Additional Information about Four Points by Sheraton Fairview Heights

Also Known As:
Four Points By Sheraton Fairview Heights Hotel
4 Points By Sheraton Fairview Heights
Four Points By Sheraton Fairview Heights Hotel Fairview Heights
Sheraton Fairview Heights
Four Points Fairview Heights
Fairview Heights Four Points
Fairview Heights Sheraton
Address: 319 Fountains Parkway, Fairview Heights, IL 62208
Phone Number:
Region: United States > Illinois > Fairview Heights
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Fairview Heights
#4 Family Hotels in Fairview Heights
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Shopping, dining, entertainment and more are at your fingertips when you stay at Four Points by Sheraton Fairview Heights. All guest rooms feature contemporary furniture, complimentary High Speed Internet access, and much more. Enjoy room service or breakfast, lunch, and dinner in our Fountains Cafe. Situated off Interstate 64 (Exit 12) and Highway 159, we are convenient to all of St. Louis' finest attractions. St. Clair Square - southern Illinois' largest shopping mall - is just across the highway. Scott Air Force Base is only a few miles away and downtown St. Louis is a mere 10 minutes away. Come and experience why business and leisure travelers alike make Four Points by Sheraton Fairview Heights their first choice when visiting St. Louis ... more   less 
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