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All 6 Itasca hotels

Eaglewood Resort & Spa Chicago

3.5 of 5
1401 Nordic Road, Itasca, IL 60143
Hotel amenities
Eaglewood Resort & Spa Chicago
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68%
Ranked #4 of 6 hotels in Itasca
GreenLeadersSilver level
Most recent review
4 of 5 stars Reviewed 17 June 2013
Don E Pittsburgh, Pennsylvania
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206 reviews from our community

Traveller rating
    83
    57
    31
    19
    16
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Families
27
 
Couples
50
 
Solo
12
 
Business
65
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 June 2013 NEW

I had a Board of Director's meeting at the Eaglewood Resort & Spa earlier this month. Interesting place to say the least. The layout of the sleeping rooms somewhat confusing at first, but got better the second day. The rooms were nice, not outstanding. Meeting rooms (Hickory Boardroom) was nicely appointed. The kiosks for the meeting breaks was unusual at... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
19 June 2013

Thank you for your comments regarding your stay with us, rest assured I will share your feedback with the team. We hope we have the pleasure to be of service in the not too distant future. More

San Clemente, California
Top Contributor
67 reviews 67 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 12 June 2013

The property was really disappointing overall. It's older and needs updating. The layout of the building is inconvenient and difficult to easily maneuver. There was no fridge in the room, and not much more in the way of amenities to earn its "resort" status. We only ordered a couple of cocktails to our room and it took 45 minutes. Only... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
17 June 2013

Thank you for sharing your recent experience at Eaglewood with us. We appreciate the feedback; it assists us as we continue to make improvements to the Hotel. More

Detroit, Michigan
1 review
3 of 5 stars Reviewed 7 June 2013

Perhaps it just depends on the room you get as it appears quite a few people believe the rooms to be clean. I did not have the same experience. There was paint peeling in the bathroom, mold spots on the shower curtain, hair on the towels & bed, and spots on my pillow. The balcony's were not nice either. I... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
10 June 2013

Thank you very much for taking the time to write us about your recent stay. It was disappointing to learn that we did not meet your expectations. Your comments are well received and have been shared with our staff so that we may correct them moving forward. Rest assured what you experienced is not indicative of the service level standards... More

Lake in the Hills, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 June 2013

My husband and I stayed here for our 5 th anniversary. It was eahh..Ok. We got the couples package which cost us $759 for two nights, which is expensive for two nights. When I called to make sure out reservations were all good, I asked if we had a room on the golf coarse with a view? She said no,... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
7 June 2013

Thank you very much for taking the time to write us about your recent stay. Your comments have been shared with Marco and Eddie and the rest of the team. It was disappointing, however, to learn that we did not meet all of your expectations. Rest assured that what you experienced is not indicative of our service standards and appropriate... More

Brownsburg, Indiana
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 May 2013

Very clean, professional hotel. Compound is quite large so you have a significant walk from the front desk to the actual rooms. This is a 4 star hotel, and with that comes every amenity being an extra charge. Fridge in your room? Charge. Internet? Charge. Location for golfers is great. The resort is off the main road quite a bit,... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
30 May 2013

Please accept my apologies for the inconvenience you experienced throughout your last stay. We thank you for your comments and the opportunity to address them. More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 27 May 2013

I came here to celebrate my anniversary on November 2, 2012 and I must say that I was so pleased with the cleaniness of the room and the beautiful golf course that we could view from our room. Our room was a nice size and I LOVED the iPod dock/alarm clock! It was by far, one of the nicest hotels... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
30 May 2013

Thank you for your kind comments regarding your stay at Eaglewood, rest assured I will share your sentiments with our team. We appreciate you choosing us for your getaway and look forward to welcoming you back for your special occasion. More

Chicago, Illinois
1 review
2 of 5 stars Reviewed 26 May 2013

I have been working on overload, so we decided to do a little get a way at this resort. Much to my surprise, when advertised that appointments are available in the Spa was untrue. I was told that i needed to make reservations over two weeks in advance. Now mind you their pamphlet states, "Same day appointments, call to book... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
30 May 2013

Thank you for taking the time to share your recent experience at Eaglewood with us; only through the efforts of guests like you are we able to identify our areas in need of improvement. Please accept my sincere apologies for the unsatisfactory encounter you had with some of our staff, rest assured your comments will be shared with the respective... More

Rockford, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 26 May 2013

I was in a wedding that was being held at Eaglewood. I stayed in a suite for one night and while overall the room was clean and nicely decorated there were some inconveniences that will deter me from returning. The first was upon arrival when the front desk tried to charge me for a room that had already been taken... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
30 May 2013

Thank you for taking the time to share your recent experience at Eaglewood with us, only through the efforts of guests like you are we able to identify our areas in need of improvement. I shared your review with our Spa manager and spoke to her regarding your experiences. We are taking your experience into consideration as we perfect our... More

Koeln, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2013

Organised to stay here for a week on a business trip with a team flying in from around the globe. The restaurants were inexplicably closed, as was the fitness centre. A replacement 'fitness centre' was located in a glass fronted room near the reception - the old gift shop, perhaps? - with very little equipment. That's fine, if you don't... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
22 May 2013

Thank you for taking the time to share your recent experience at Eaglewood with us, only through the efforts of guests like you are we able to identify our areas in need of improvement. I am disappointed to learn of the problems you experienced during your stay. Your experience is not typical of what we are accustomed to providing our... More

Milwaukee, Wisconsin
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 10 May 2013

The room was clean and the area near the bed was spacious. The fitness center was clean, but you had to walk across the parking lot. It was a nice day, but that was strange...if it was raining or cold out, that wouldn't be ideal (but may be typical of spas). The windows weren't sufficiently sound insulated and you could... More

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CharlesReece, General Manager at Eaglewood Resort & Spa Chicago, responded to this review
21 May 2013

Thank you for sharing your feedback with us. We always value feedback provided by our guests and appreciate the extra time you have taken to provide this information. Please allow me to address the “Amenity Fee” issue – in addition to parking the fee includes bottled waters, in-room internet access and use of the fitness center. We will look into... More

 
 
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Additional Information about Eaglewood Resort & Spa Chicago

Also Known As:
Eaglewood Resort & Spa Chicago Hotel
Eaglewood Resort & Spa Chicago Hotel Itasca
Eaglewood Resort And Spa Chicago
Eaglewood Hotel Chicago
Eaglewood Hotel Itasca
Eaglewood Resort And Spa Itasca Il
Address: 1401 Nordic Road, Itasca, IL 60143
Region: United States > Illinois > DuPage County > Itasca
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Itasca
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Upscale accommodations, luxurious amenities, technologically advanced conference facilities. Golf course and health spa. Spacious, mission style guestrooms with mellow golds, deep reds and rich greens used throughout. ... more   less 
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Eaglewood Resort & Spa Chicago
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