I was there for business so I was not expecting much. I left after the week feeling like I had a vacation. There are a couple of different places to eat in the hotel itself along with a deli and a Sushi place that is connected to the hotel. The bar is a little expensive but it is right next...
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Thank you for taking the time to share your experience at our hotel. We appreciate it – and are glad that you enjoyed your stay with us! I know that your fellow travelers will appreciate your tips – we always encourage people to call the hotel prior to their stay with any questions – and the taxi service is one...
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The hotel is surrounded by office buildings, and seems frequently used for business and conference. The room rate seems higher in weekdays and lower in weekend. The room and service are decent but average as a 4 star hotel. The internet is $10/day. My pillow smells; they should care more about bedding. A good thing is free-parking. If you use...
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Thank you for your recent stay and for taking the time to share your experience via TripAdvisor. All feedback is reviewed with our management and staff – your comment regarding the pillow is noted and is something that we will look into. Comments from our guests are what will help us improve our facilities and service. We apologize for your...
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BOOK A DIFFERENT HOTEL: This hotel is FAR from Chicago - 35 minutes driving west of O'hare and more than an hour to the city (an hour and a half to drive to the nearest Park&Drive train station and take the L downtown. More than and hour and 10 min with Metra to Union Station and a sporadic train schedule)....
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Thank you for taking the time to share your feedback regarding your recent stay. We value feedback from our guests and take the time to review all of the comments and are disappointed that you did not enjoy your stay.
We are located in a suburban area, about 30 miles from downtown Chicago – and only 12 miles from O’Hare....
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Went here for a weekend getaway. Really nice hotel and the rooms were very clean. Had a nice view as well. They also have a good steakhouse. Nice place,we will be back.
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Thank you for taking the time to share comments about your stay on TripAdvisor. We are glad you enjoyed a weekend getaway here at our hotel! Keep us in mind the next time you are planning a getaway in the Chicago area.
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Stayed here for one night on a quick trip to Chicago. The hotel was an excellent price considering it was Lollapalooza weekend and everything in the city was booked or expensive. The downtown Westin location was charging $529 a night!
We did rent a car from O'Hare and it only took about 15 minutes to get to the hotel. Just...
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Thank you for choosing our hotel for your recent visit to Chicago. Lollapalooza was a busy weekend here in the city and we are glad you were able to take advantage of our weekend rates! We are also glad you were able to get a good night’s sleep before your early flight.
Your comment regarding the carpet in your guest...
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We stayed one night enjoyed the quiet and comfort, until awakend at 4:20 am by fire alarm, It was a false alarm, it would have been nice to have an apology to the guests for the alarms going off, but none were offered, but other than that our overnight stay was comfortable, The pool and Hot tub area were nice...
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We were glad to have you stay with us recently. It’s nice to hear that you would stay with us again – we hope to have that opportunity! We did have a recent false alarm with the fire alarm. I know that is not a good experience to be awakened early in the morning to a fire alarm. While this...
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Just stayed at the Westin for a quick trip to Chicago. All the rooms open on to the large atrium and the bar is on the ground floor in the middle. The noise echoes and can be heard in the rooms. I was on the 7th floor. Rooms are fine, staff was friendly. Easy to get to O'Hare.
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Thank you for staying with us recently. Our hotel does have an atrium lobby which makes for a dramatic and open feel to the hotel. We are always happy to note a request for a room on a higher floor if noise is a concern. If you have the opportunity to stay with us again, please let us know and...
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My husband and I stayed in a wheelchair accessible room for the weekend.
Maybe my expectations are too high and my stay this weekend should rate 4 stars instead of 3 but I think that a room should be fully set up before a guest checks in. There were several minor issues. All that I reported were addressed satisfactorily but...
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Thank you for taking the time to share feedback from your recent stay. While we are glad that your requests were responded to in a satisfactory manner, we appreciate your feedback so that we can make improvements in our service.
First, regarding the refrigerator, we have had similar feedback from other guests as well - it's a mini-bar and does...
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I booked this through Pricline and the deal I received was incredible. The hotel was beautiful and the rooms amazing. Everything was clean, the room was decent in size. The one thing it was missing was access to the refrigerator, they had it locked. The snack shop was overpriced but that is what I expected from a 4 star hotel....
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Thank you for your recent stay with us. We appreciate the feedback and are pleased to hear that you had a good experience and would stay with us again. We hope to have the opportunity to welcome you back!
Thank you for your comment regarding the refrigerator. To clarify regarding the refrigerator, it's a mini-bar and does not cool to...
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I got married at the Westin Chicago- Northwest on May 28, 2011. I have been to many weddings, seen many venues, and eaten a lot of different types of wedding food. I have to say, our experience with the Westin Chicago Northwest exceeded our expectations. Susan Johnson was our wedding coordinator there. She was EXTREMELY professional, knowledgeable, patient, helpful, kind;...
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Thank you for choosing our hotel to be a part of your special day! It was a pleasure to read your comments regarding your wedding reception and we are so thrilled that it was a wonderful experience for you, your family and friends. Your comments and feedback will be shared with our management team, our staff and with Susan. Thank...
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