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Baymont Inn & Suites Naperville

2.0 of 5
1585 Naperville Wheaton Road, Naperville, IL 60563 (Formerly Exel Inn)
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Baymont Inn & Suites Naperville
Ranked #14 of 17 hotels in Naperville
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109 reviews from our community

    Trip type
Traveller rating
    15
    17
    27
    21
    29
Date Rating
1 review
1 of 5 stars Reviewed 17 May 2013 NEW via mobile

The smell of cigarette smoke was overwhelming. Even though we were put in a non-smoking room, the entire hotel wreaked of smoke. They did offer to put us on a non-smoking floor (apparently half of the floor we were on was smoking and the other half was non), but that still wasn't good enough. I have asthma and am allergic... More

Was this review helpful? Yes
Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
20 May 2013

We would like to thank you for taking some of your time to fill out a survey. We always want to give guests the benefit of the doubt with refunds, but if a guest has been using a room for a certain amount of time, especially after we did move them on their request, we have to take all the... More

Minneapolis
2 reviews
3 of 5 stars Reviewed 17 May 2013 NEW

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Review collected in partnership with Baymont Inn & Suites

Appleton
1 review
1 of 5 stars Reviewed 16 May 2013

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Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
20 May 2013

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4 of 5 stars Reviewed 2 May 2013

Was this review helpful? Yes

Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
3 May 2013

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 24 April 2013 via mobile

YOU GET WHAT YOU PAY FOR! Many past customers have already stated the same issues of what I went through, but SERIOUSLY......even though renovations are desperately needed at the motel...it CANNOT replace the issues of important business procedures. Financial transactions should be taken care of VERY CAREFULLY, so that a customer does not feel taken advantage of as I did.... More

Was this review helpful? Yes
Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
25 April 2013

We would like to thank for taking your time to fill out a survey. We do understand the need of our renovations, and ownership has assured us a full renovation in the near future. We do apologize if there is confusion with your hotel bill, if you ever have any questions, please contact us at anytime for any explanation in... More

Indianapolis
1 review
5 of 5 stars Reviewed 22 April 2013

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Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
24 April 2013

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Normal
2 reviews
4 of 5 stars Reviewed 20 April 2013

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Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
21 April 2013

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Bartlett
1 review
4 of 5 stars Reviewed 20 April 2013

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Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
21 April 2013

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Fort Wayne
2 reviews
1 of 5 stars Reviewed 17 April 2013

Spent 4 nights and had the towels and garabage removed only after the first night. When I called the front desk to ask about the lack of cleaning, I was told that I had the door locked inside or had the do not distrube sign out. Funny thing was that I left the room at 6:30am and returned at 7pm!... More

Was this review helpful? Yes

Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
19 April 2013

We would like to thank you for taking some of your valuable time to fill out a survey. We do apologize if you did not get full clean everyday, but our hking staff is usually gone by 7pm at night even if you pulled the dont not disturb then, we have no one to clean that late in evening. I... More

TULLAHOMA
1 review
3 of 5 stars Reviewed 15 April 2013

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Review collected in partnership with Baymont Inn & Suites

Michael S, General Manager at Baymont Inn & Suites Naperville, responded to this review
16 April 2013

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Additional Information about Baymont Inn & Suites Naperville

Address: 1585 Naperville Wheaton Road, Naperville, IL 60563 (Formerly Exel Inn)
Phone Number:
Region: United States > Illinois > Naperville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #14 of 17 hotels in Naperville
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Baymont Inn & Suites Naperville
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