We checked in at about 4:30 pm for an one night stay on 11/19 room 403. While checking in one of the desk clerks received a call about dirty room service dishes sitting outside another guests door on the third floor. The clerk went off to take care of the issue but complained to his co-worker that he had to...
More
Thank you for sharing your story! It is not the usual we receive and it was very upsetting to hear this. I do apologize for the experience. When I travel and see trays, I like you make a mental note as to how long it takes for them to be picked up. I have an understanding as to why this...
More
Had a problem during a weekend check-in, and asked to speak to the manager on Monday. I heard back on Sunday, and she more than compensated for the problem. It is nice to see a company in this day and age value a customer enough to retain business. All the basics of the hotel - location, cleanliness, safety, room appropriations,...
More
Thank you for your recent review of our hotel. Your review could gone in a different direction and I am so happy to see that the systems we have in place, work. Guest satisfaction starts at the top and from our owners, to our management company to our General Manager, our team members understand and strive to make sure every...
More
This hotel was perfect for us! We took a quick 3 day trip and the hotel worked out perfectly/ Nice location close to restaurants, stores (specifically Target ) and things to do. The hotel is new and the rooms are clean and beds very comfortable. Loved the free room internet. We had the breakfast buffet on Saturday morning and it...
More
Thank you for your recent review. I too love our location. We are really the only hotel in the area within walking distance of restaurants and shopping. Our hotel opened in October 2008 so we have just been open for three years. With the high occupancies we run, you can see the difference a great houskeeping team makes. We are...
More
We just returned from attending a wedding outside Chicago. We stayed at the Sheraton Northbrook. It was a very nice, very clean hotel. Staff was friendly and accomodating, and allowed us to switch from a king room to a double/double, and get early check-in. We got a great rate, too! Would definitely stay here again.
More
Thank you for taking the time to write a review of our hotel. I am happy to hear that you had a great experience at our hotel. Our hotel is the newest hotel on the NorthShore and we have an exceptional housekeeping team that keeps the hotel looking as good as the day we opened. Our front desk is awesome....
More
Very pleasant stay this past weekend with many friends to attend a wedding. Rooms were very stylish, beds comfortable, bathroom amenities very nice. No safe, refrigerator, or fan in the bathroom, Great gym and lounge on the main level. Very quiet location.
More
Dear JPMF
Thank you for your recent review of the Sheraton Chicago Northbrook. I am so glad to hear from our weekend wedding groups. I think our hotel is the perfect choice for wedding room blocks. With us only having 161 guest rooms, it is a much more intimate setting for relaxing and enjoying your time with friends. Our hotel...
More
The rooms were promptly clean, the iced coffee in the morning was the best part of my morning and the staff was the reason I'll be back. I would expect anyone traveling in this area to at least stop by for a drink with Joe behind the bar! The rooms were very clean, the bed was very comfortable and warm...
More
Thank you for your review of our hotel and your compliments to our housekeeping, front desk and lounge staff. We have been consistantly ranked in the top 5% of all Sheraton hotels in North America for guest satisfaction which is why we stive so hard not to lose that personal touch you were speaking of. The ice coffee is my...
More
The staff at this hotel went over and beyond. Everything about the hotel is top rated. We had a sick grandchild and the staff helped find a pharmacy at 3:00 am. They provided the transportation. Always service with a smile. I felt the personnel was family.
We have never been treated better at any hotel! I would give it 10...
More
Thank you for taking the time to tell your story on Tripadvisor. I am very proud of our front office team, they do go above and beyond. Your story is truly what being in this business is all about. Hospitality. Please let me know next time you will be staying with us so I can say hello! I will also...
More
We stayed at this hotel for a wedding of a family friend. I could not have more pleased with the Sheraton Northbrook. Everything from the staff to the condition of the property was everything I would expect from a Sheraton. I have stayed at some Sheraton's that did not live up to the Sheraton name, but this one definately does.
More
Thank you for your recent recommendation. Our team is very good and the weekends are really a true test of how good they are. Our hotel has consistantly ranked in the top 5% of all the Sheraton hotels in North America for guest satisfaction. It's disappointing to me that you did not have this same experience at another Sheraton hotel....
More
It's nice to know that there is a new and modern hotel near our headquarters in the Chicago suburbs. So when I need to go there, I choose this hotel. That doesn't mean much though. My room this time had a "lived in" smell despite the modern brown and blue decor, leather headboard, wood and stainless steel furnishings. Like someone...
More
Thank you for your review. There is a lot going on here. I want to address the issues first. In terms of your room not smelling fresh - please know that if that happens again if you come to the desk and let us know we will take that room out of order and get in there to determine where...
More
This was our 3rd time at the Sheraton in Northbrook and as always, the staff were very friendly and helpful. We enjoyed the pool, the 24 hour workout facility, and the wonderful on site restaurant and bar. There are also nearby restaurants and shopping that we could walk to. We loved the awesome views from the large room windows. We...
More
Thank you for your recent review. It sounds like you and your family are enjoying weekend getaways. With so much to do in Northbrook and having Pinstripes in our parking lot, we are the perfect location for a family or couple getaway. I'm glad you took advantage of our indoor pool and fitness center. That's what getaways are all about....
More
95 Reviews
49 Reviews
43 Reviews
