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Embassy Suites Chicago O'Hare Rosemont


Hotel class 3.5 of 5
5500 N. River Road, Rosemont, IL 60018
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Reviews you can trust

74% Recommend
3.5 of 5 stars 60 reviews
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By trip type
All (60)
[ Date ] [ Rating ]
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4 of 5 stars
barnes95   1 contribution
Illinois
12 Mar 2010 | Trip type: Business

Super clean rooms with excellent furnishings. The bed was very clean and completely comfortable. The staff was friendly and courteous. The food was excellent. As others have mentioned, we really enjoyed the complimentary breakfasts and the nightly manager receptions. Excellent dining options are also just a quick walk from the hotel. Please don't be misled by some of the negative... more

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1 of 5 stars
TravJs   2 contributions
Birmingham
9 Feb 2010 | Trip type: Family

As HHonors Gold member - no reservation in system though I had printed guarantee / confirmation in hand upon arrival at the "right hotel", the front desk agent asked. No double / double as requested, confirmed, and told over the telephone by the front desk personnel on the morning of arrival. (Hotel seemed like it was empty - no double-0doubles??)... more

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2 of 5 stars
finance83   1 contribution
Chicago, IL
22 Dec 2009 | Trip type: Family

My family & I stayed at the Embassy Suites for our Christmas get together this year. I was happy to hear of the open bar happy hour that went from 5:30 to 7:30 in the main common area. Take advantage, because the hotel bar is expensive and the bartender was not at all friendly. Upon arrival, I was surprised to... more

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4 of 5 stars
GovBizzTraveler   13 contributions
Fairfax, VA
17 Nov 2009 | Trip type: Business, Solo travel

I'm involved in a group project involving people spread over several thousand miles. It is always a problem scheduling our quarterly meetings. We've found that this hotel works well for us. It's possible to reserve a suite with a conference table in the living room that sits up to 8 people (6 if you're using A/V) at no extra cost.... more

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3 of 5 stars
Fortwood   37 contributions
Seattle, Washington
13 Oct 2009 | Trip type: Business, Solo travel

Over all, the hotel is average for Embassy suites. The room rate was reasonable for the location and the size of the room, and the property looked reasonably clean. The guy running the bar during the manager's reception was really friendly and nice, but it seemed like they could use another hand to shorten the line a bit. I wasn't... more

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4 of 5 stars
knauf   1 contribution
madison
8 Oct 2009 | Trip type: Couples
1
person found this review helpful

The embassy suites in Rosemont is nice, it hasn't been updated yet to the standard of the other Hilton hotels. You will still find tube TV's and dated carpet in the halls and room but overall I nice stay. Make sure when you go to park in the structure next to the hotel it will only set you back $13... more

Management response from
ESDTMGR, manager

Thank you for taking the time to post your comments. We are pleased that you enjoyed your stay at the Embassy Suites O'Hare Rosemont. As you stated, it is very convenient that we are located just 2 short blocks from the Rosemont Theatre. Just to let you and the other readers know, we recently updated our carpet and wallcoverings in...

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4 of 5 stars
uc9421   1 contribution
U.S.
7 Aug 2009 | Trip type: Business, Solo travel

Seems to me that this was my first stay at an Embassy Suites, and considering what a positive experience this was, I am sure that it won't be my last. Really friendly, professional, and smooth check-in process. If I had any questions about nearby attractions, the staff was quick to provide answers. Directly next to the convention center. Just a... more

Management response from
ESDTMGR, Manager

Dear uc9421, Thank you for your review on TripAdvisor. We are so pleased that you enjoyed your stay. As a management team, we take all comments seriously and share them with the staff. In regards to the breakfast buffet, your comments have been addressed and we will continue to concentrate on the quality and presentation of our food service. We...

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4 of 5 stars
jpmay   36 contributions
Paris, France
22 Jul 2009 | Trip type: Family

Where the heck to stay when you need a Chicago airport hotel? Everything about the Embassy Suites is "OK". The location is OK. There is only ONE hotel literally at O'Hare airport, and that's the Hilton. However, the Hilton is hilariously, laughably, overpriced, and, unless it happens to be at the correct terminal for your arrival and departure, it is... more

Management response from
ESDTMGR, Manager

Dear jpmay, Thank you for your review on TripAdvisor. It was very detailed and will be very helpful for travelers that are not familiar to the O'Hare area. You are correct that our shuttle to/from O'Hare airport is complimentary. It runs every 30 minutes from 4am-12midnight. Once again, we would like to thank you for taking the time to review...

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4 of 5 stars
HospitalityKid   25 contributions
Indiana
30 Jun 2009 | Trip type: Friends getaway

Stayed at this Embassy Suites 06/26-06/29. Had a great price and easy access to the Blue Line CTA Station which leads right into downtown Chicago. Checkin was easy and the rooms were very nicely appointed. Sofabed pullout was definitely one of the more comfortable ones I've felt, my friends did not complain about sleeping on it. Atrium for breakfast and... more

Management response from
ESDTMGR, Manager

Dear HospitalityKid, Thank you for your review on TripAdvisor. We are glad that you and your guests enjoyed your stay. As a management team, we take all comments seriously and share them with the staff. In regards to the manager's cocktail reception, we have discussed revamping the cocktail selection as well have recently been offering more variety in snack options....

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3 of 5 stars
MrNEmovetoCO   22 contributions
Lincoln,NE
18 May 2009 | Trip type: Couples

Average Embassy Suites. Not too much good nor bad. We were booked into a conference suite (thank you Priceline), which meant that between our sitting area and bedroom/bathroom was conference room suited for approximately 20 people. Interesting, we thought. We soon realized this was exactly what we needed to have a party in the room, and we invited a couple... more

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Embassy Suites Chicago O'Hare Rosemont Also Known As

  • Embassy Suites Rosemont
  • Rosemont Embassy Suites
Address: 5500 N. River Road, Rosemont, IL 60018