I booked this room last minute after I missed my connection due to weather delays. Everybody else seems to have hit the nail on the head regarding the place. Until they’re done renovating, it’s fine for a quick stay (12 hours for me) but it’s certainly nothing fancy in the least bit. Yes, they’re renovating, but I can live ugly,...
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Thank you for taking the time to write a review about our hotel. I sincerely apologize for the current appearance of our hotel. Our whole first floor is under construction and we are anticipating its completion so we can present a partly brand new hotel in a few months.
We always strive to exceed our customer service especially with the...
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Currently being renovated so the ground floor is a bit of mess but did not really effect the quality of the stay. Rooms were clean and had everything you needed. Beds were comfortable. For me the biggest advantage was the shuttle bus to the airport - free and ran all night. Finding the stop to the hotel shuttles after arrivals...
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Thank you for taking the time to write about our hotel. We truly apologize for the appearance of our lobby and our first floor. The construction is now ongoing and we are looking forward to its completion around the end of March. With regards to the bus shuttle center, I understand what you meant by a 'long walk' to the...
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Update on my review last year..the hotel is under renovation and although not noisy it is bothersome. Other stuff, restaurants close by, shuttle service, late check out (1pm) still available. This is a good spot if stuck at the airport, beds comfy, rooms clean, staff nice but hotel is a little dated. Washer & dryer available. Recommend the sports bar....
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Reviewed 15 January 2011
Thank you so much for writing another review for our hotel. We truly appreciate an honest review. As much as the current appearance of our hotel is not quite inviting due to an ongoing renovation, all of our team members strive to make up for it by keeping a clean hotel and exceed our customer service. The construction on our...
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Hotel was nothing to write home about. The hallways and lobby are under construction and the entire hotel is being updated, but being in Chicago, at one of the major airports in the world, and needing just a bed to sleep on, this hotel will do. Don't come here expecting anything more than 2 stars. Shuttle to the airport is...
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Thank you for taking the time to write a review for our hotel. We truly apologize for our current appearance. We are trying our best to make improvements for our guests and part of our hotel is under renovation. Hopefully, you will stay with us again in the future once we have completed the construction. Wishing you a wonderful New...
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I was all set to write a great review. I read the bad reviews after I had already booked my room and decided to try it anyway. I wish I hadn't! The 1st floor is being renovated but the rest of the hotel looks fine. It's cozy, with sort of an old-fashioned feel. The room was spacious and clean, bed...
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Thank you for taking the time to write a review. I apologize for the inconvenience. We are PCI Compliance, once the credit card is swiped, only the last 4 digits is visible to the Front Desk. We have honest employees and we have never heard of any complaint of this nature before. Did you speak with someone in our property...
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Shuttle service arrived to the airport after 20 minutes, although on the phone they had said 2 minutes. Drive to the hotel was slow. elevator was extremely slow (thank god the hotel is not a high-rise, otherwise one could have slept in the elevator). Renovation did not disturb. It was properly marked also on their internet site while booking. A...
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Thank you for taking the time to write a review about our hotel. Yes, we are currently under renovation and after it's completion in a few months, we will look almost brand new. The Green Hotel Shuttle picks up our guests from O'Hare International Airport every half hour. I apologize that you had to wait longer than you should. Your...
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This was by far the worst motel that I have ever stayed at. It was outdated, dirty, there were holes in the wall where the bed was..(looked like someone took a machine gun and pelted it.) (we were in chicago though..lol) the staff was friendly, the shuttle service to airport was good. The bathrooms had mold in them. It was...
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Dear Guest,
On behalf of the entire staff, thank you for taking the time to write a review. We would like to thank you for staying at the Best Western O'Hare hotel. However I would like to apologize for the issues you had in the room. I know housekeeping and maintenance do their best to maintain all rooms clean and...
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The hotel is under renovation and will be much better when completed. The building is old, and it feels it. The elevator was small and outdated. The hallways, although I believe freshly done are slightly dim, so give you the impression of being unkept. I had misgivings until I hit my room. The room had been freshly redone. The bath...
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Dear Guest,
On behalf of the entire staff, thank you for taking the time to write a review. We would like to thank you for staying at the Best Western O'Hare hotel even though we are having construction on the 1st floor. Although the 1st floor is under renovation the 2nd and 3rd floors are not effect by this. I’m...
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Stayed there Oct. 11, 2011
I can not believe some of the good review on this site, they must be blind or me.
Suggest someone from Best Western's main office make a quick visit to this hotel
Disgrace to Best Western hotel chains, dirty, bathrooms molded,dirty sheets, dirty carpets, should not take your shoes off. toilet would not flush,one soap...
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We stayed here when stranded at the airport due to weather. The staff was overwhelmed. Rooms were adequate. The hotel seems to provide rooms for new immigrants to the US, and we could smell cigarette smoke coming down the hall. Probably the immigrants didn't understand about no smoking policies.
Breakfast is included and was awful. It's served in a run...
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147 Reviews
118 Reviews
