We booked this hotel for a "park and fly" in January 2012. I didn't see anything on their website regarding the remodel currently in place. Looks like they'll be done by spring 2012. The lobby and atrium are torn apart but the restaurant and bar are open. Not to worry. Harry Carey's is next door. We are in the Starwood...
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Dear guest,
Thank you for taking the time to post a review about our hotel. We're very pleased that you were able to utilize our park and fly package and that you had an opportunity to experience one of our newly remodeled guestrooms and our all new executive club lounge! As you correctly pointed out our hotel is putting the...
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Wow. This hotel is under substantial construction. The entire lower level and several room levels of the hotel have the equivalent of hefty bags taping them off. It's like entering a bombed out war zone hotel. Yet they have rotating on their website nice pictures of the hotel including the spaces that are now under construction in what must have...
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Dear Valued Starwood Member,
We want to apologize for the inconvenience that our hotel renovation caused you during your recent stay with us. We did send out pre-stay messaging information to our guests regarding the renovation and we're sorry if that did not reach you in time. We're working as diligently as possible to update our product and all of...
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Booked it a month ago. We had been looking forward to spending some time with our young children in the pool getting a good night sleep before our flight out. We left work early, arrived by three. Only to face LOUD construction that scared my children and no pool! Half the hotel was closed. The kids were bored sick. Furniture...
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Dear Guest,
Our sincerest apologies regarding your recent stay at our property. We did close down our pool late last year and posted information on our website to confirm this. As you saw our hotel is currently undergoing a full renovation that we expect to be completed by March 1st, 2012. This renovation will bring a new style and excitement...
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Stayed here while working at O'hare. Simple hotel with dated deco but was being renovated. Eating options are limited. Hotel gives you the sense of a small family owned motel rather than a Sheraton but the service was 5 star. A shuttle bus runs regularly to the airport and if in a hurry one can also grab a cab.
Room...
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Hotel was undergoing rennovations on the upper floors when I arrived. Think that's probably good as my room was a little dated. Rooms are big - divided between a living area that had a couch, desk, sink/mini-fridge and TV - and room with bed, TV, bathroom. Everything was clean and pleasant. Bed was comfortable. Room service was good. My room...
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We appreciate your feedback on our property very much. We apologize about the noise but we're indeed undergoing a full hotel renovation currently and hope to have our entire property updated by February! We hope that you'll come back to experience the new feel of the Sheraton Chicago O'Hare for yourself very soon and thank you again for your business!
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I was in Chicago recently - came in late, and had to leave early - except when I went to start my car, the battery was dead. I went in to the front desk and Elad, said he'd take care of it. He ran to his car, drove it over, pulled out his cables, and had my car going in...
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Dear Guest,
Thank you for taking the time to write a nice review about a member of our staff. It is very comforting to hear that Emad took care of your issue and had you back on the road in no time! We hope that in part because of the service he provided, you will choose to stay with us...
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I have stayed at this hotel many times during trips in and out of O'Hare Airport. Spacious rooms with good shuttle service to the airport on the half hour.
Have stayed elsewhere but always return to this Sheraton...they do a nice job. Rates with the AAA card should be around $100.
Wireless in the room is extra but there are...
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Dear Guest,
We very much appreciate the kind remarks regarding our property. We hope that our hotel renovation will only serve to enhance your positive experiences here even further the next time you come to stay with us, and we look forward to seeing you at the Sheraton Chicago O'Hare again very soon!
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This hotel is your standard Sheraton fare, with an empty atrium surrounded by rooms up to about 10 floors. Rooms are large, and hotel is quiet despite proximity to the airport.
It's Chicago--bring a jacket!
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Dear guest,
Thank you so much for your kind words about our hotel. We hope that you enjoyed your stay with us and please be sure to come back very soon and check out one of our newly renovated guestrooms!
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I had stayed here many times over the past 6 years and had decided about 18mos ago to try other hotels in the O'hara area. Well I was back at the Sheraton O'Hara and remembered all the reasons I looked else where as well as all the reasons I continued to return over the many trips I make to the...
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Dear guest,
Thank you for your business and loyalty over the past 6 years. We greatly appreciate your feedback and would like to let you know that our hotel is in the midst of a full renovation that will see all of our guestrooms, decor, and public areas updated. We sincerely hope that you will continue to stay with us...
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Just minutes and a free shuttle ride from O'Hare. The hotel is modern, neat and convenient. With a full dining experience and bar you do not need to leave the hotel if you are just stopping over and don't have a car. It is a good spot for meetings as well. There are many good restaurants locally; if you have...
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Thank you for choosing to stay at our property and we're very happy to hear that you enjoyed your stay with us. Our hotel is a full suite property and we're currently in the process of renovating all of our guestrooms, so please be sure to come stay with us again very soon to experience the ambience of the all...
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