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Holiday Inn Express Chicago-St. Charles

2.5 of 5
1600 E. Main St, Saint Charles, IL 60174
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Holiday Inn Express Chicago-St. Charles
Ranked #9 of 12 hotels in Saint Charles
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30 reviews from our community

    Trip type
Traveller rating
    8
    10
    9
    3
    0
Date Rating
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 March 2013 via mobile

I wish whoever runs this hotel was managing all hotels. The place is spotless. Staff is very friendly. More then enough hot water and as hot as you can stand it. Comfy beds. Room is a tad small but not a problem. Two beds, desk, easy chair. Plenty of lights. Limited outlets. Breakfast was as good as it can get.... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 March 2013

I have stayed in this hotel for a long time more then two months and I must say this is by far one of the better ones I stayed in over the last 25 Years of travelling. Very nice and helpful staff in every way,clean rooms and the inside off the hotel hallways and such clean and mainatined. Nice workout... More

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Indianapolis, Indiana
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 February 2013

I go to St. Charles Illinois for expositions. This was my second stay at this particular hotel. I find the staff to be friendly and courteous, the rooms to be clean, and overall, a generally acceptable stay. This will be my hotel when I'm staying in the area.

Was this review helpful? Yes
Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
8 March 2013

Dear Hytecher09, Thank you for taking the time to write about your excellent experience while a guest at the Holiday Inn Express St. Charles, IL. I could not agree with you more that our staff is friendly and courteous, our rooms clean, and a great value for your hospitality dollar. We appreciate the kind words and will continue to work... More

Rockford, Illinois
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 23 January 2013

We had good luck staying at the HIE in St. Charles. We got a room that overlooked the courtyard. After we got there, we found out the hotel is dog friendly so we may bring Fido if we return. There is also an outdoor pool but since it was about 8 degrees we decided not to swim this visit!

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See 5 more reviews by jenrockford for Saint Charles
Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
30 January 2013

Dear jenrockford, Thank you very much for taking the time to let us know that you had a wonderful experience while staying with us at The Holiday Inn Express-St. Charles, IL. I am happy that you found the guest room to your liking, as our housekeeping staff works very hard every day to present spotlessly clean and inviting accommodations for... More

Lakewood, Colorado
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 23 November 2012

8 night stay in two different rooms; #200 King Suite w/ spa tub & #206 Standard King We have stayed here a number of times over the past few years; it has always been a good stay. This time the exceptional friendlines and service of the staff were the most notable highlights. Jen, the front desk person, was very welcoming... More

Was this review helpful? Yes 1
Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
5 December 2012

Dear Davontheroad, Thank you so much for your wonderfully kind words about our hotel and staff. It was very gratifying to read that the "exceptional" friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide EXCELLENT service, and it is most satisfying for me to... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 31 October 2012 via mobile

Stayed here for two nights in October 2012. Can't tell you how disappointed I was with the condition of this Holiday Inn Express. Although clean in apprearance, the room , hallway, and balance of the hotel smelled like it had been smoked in heavily for the last several decades. Overpowering to be honest with you. It is what it is,... More

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Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
9 November 2012

Dear matherdad, Thank you for taking the time to express your opinions about the Holiday Inn Express. I completely agree with you that our rooms are all "clean in appearance" as our housekeeping staff does an excellent job every day ensuring a high level of cleanliness. I am sorry that you experienced an unacceptable smell of smoke in your guestroom... More

St. Louis, MO
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 October 2012

Three friends and I booked 2 rooms at this hotel for 3 nights, 10/4/12 - 10/7/12. It was a wonderful stay. The rooms were big; beds were very comfortable with plenty of pillows; shower head was great; flat screen TV; coffeemaker in room. One of the things that made such a good impression was that the hotel was very clean,... More

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Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
9 November 2012

Dear imperialdancer, Thank you so very much for your kind words about our hotel, and particularly front desk agent Lori. I could not agree with you more that the Holiday Inn Express St. Charles, IL is ..."a really great place to stay in every way." From your comments it is apparent that you completely enjoyed your visit with us and... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 September 2012 via mobile

Checked in around 5. Carlos didn't welcome us. Only said, "Yea, how can I help Ya" seemed annoyed that I interrupted the game he was watching on the lobby tv. Had an issue with my room size (they are smallest HI express rooms I've ever rented ) Carlos offered No help whatsoever and I was too tired to argue with... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
18 October 2012

Dear upnorthrgt, It is certainly our pleasure hosting your stay. I'm glad Jen was able to address your concerns with the room accommodation. However I do apologize for the unacceptable service that you received from our staff. We have taken note of your comments and this will be used to reconsider improvements needed. While we understand that your stay was... More

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 September 2012

When I arrived at the desk the matron was on 2 phones and waited on me while taking additional calls. Although quite busy, the front desk was great and the hotel in general has a nice feel to it. The rooms were very clean, including the bathroom, floors, and the linens. The bed was comfortable and I slept through the... More

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See 6 more reviews by DrEECS for Saint Charles
Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
9 November 2012

Dear DrEECS, Thank you for taking the time to provide us with a most EXCELLENT description of your visit and stay with us at The Holiday Inn Express, St. Charles, IL. We all certainly agree with your bottom line assessment that the hotel is..."Very clean, quiet & comfortable in a great location." The staff, in all departments, takes their responsibilities... More

Iowa
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 August 2012

I stayed her as it was very close to our office in Saint Charles. The hotel looks nice from outside. The interior was nice in the lobby and the check in service was fast and friendly when I got there around 4pm. The room in my wing was a little dated, but clean and the bed was comfortable. I enjoyed... More

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Robert F, General Manager at Holiday Inn Express Chicago-St. Charles, responded to this review
16 August 2012

Thank you so very much for your kind words about our hotel, and how comfortable you found it. The staff works hard every day to help ensure that our guests have and excellent stay, and it is gratifying when their efforts are noticed and acknowledged. I am glad that you enjoyed our hot breakfast but am sorry that you missed... More

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Additional Information about Holiday Inn Express Chicago-St. Charles

Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Address: 1600 E. Main St, Saint Charles, IL 60174
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Saint Charles
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We have just completed a lobby and breakfast room remodel. Welcome to the Holiday Inn Express, St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Holiday Inn Express St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Holiday Inn Express! ... more   less 
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Holiday Inn Express Chicago-St. Charles
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