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Hilton Indianapolis Hotel Reviews, Indianapolis

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Hilton Indianapolis

3.5 of 5
120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)
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Hilton Indianapolis
79 traveller photos
Ranked #38 of 185 hotels in Indianapolis
4.0 of 5 stars 259 Reviews
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259 reviews from our community

Traveller rating
    104
    103
    36
    14
    2
See reviews for
Families
39
 
Couples
49
 
Solo
22
 
Business
116
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rovinj, Croatia
Top Contributor
118 reviews 118 reviews
86 hotel reviews
Reviews in 61 cities Reviews in 61 cities
353 helpful votes 353 helpful votes
“Inspect Your Room First!”
2 of 5 stars Reviewed 21 May 2013 NEW

We have stayed at this Hilton in the past, and in spite of the hotel's need for a complete renovation, we actually enjoyed our stay. The room decor was dated, but it was commodious, clean, reasonably priced, in a good location, and accepted dogs. However, this time our room was minuscule, lacked storage, & didn't even have a night stand... More

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See 9 more reviews by enofile1 for Indianapolis
Cheshire, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“A rip-off”
1 of 5 stars Reviewed 13 May 2013

This is one of the worst hotel experiences I've had in a long time. I realize that other than the Conrad none of the hotels in Indy are very good, but the Hilton is terrible. Trouble started at check in. The woman behind the desk was rude and constantly stopped to answer the phone. The room was dark, drab, dreary... More

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HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
21 May 2013

Thank you for sharing your viewpoint of our downtown Indianapolis hotel. We can't help but feel disappointed that your entire stay was not completely positive or if the service you received from our associates was anything less than exemplary. All of our guests are encouraged to let us know if something is amiss and we regret not being able to... More

A TripAdvisor Member
“Hilton- Indianapolis”
5 of 5 stars Reviewed 13 May 2013

This is a very nice hotel. It is in a good location for downtown. The rooms are great. They are clean . The rooms are spacious and comfortable. The employees are nice , friendly and helpful. It is a little pricey but you get your monies worth. I recommend this as a place to stay.

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Review collected in partnership with Hilton Hotels & Resorts

HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
21 May 2013

Thank you so much for your recommendation and review of the Hilton Indianapolis Hotel & Suites. We are delighted you enjoyed your spacious accommodations and found our associates to be so kind. If there is anything we can do to provide you with an even better stay, just ask! It would be our pleasure to welcome you back again. More

terre haute, United States
1 review
“2013 mini marathon stay”
4 of 5 stars Reviewed 13 May 2013

Beautiful hotel, attentive staff, restful night before the mini marathon. The only issue to report is that the shower did not work when we went to use it that night. Upon calling the front desk personnel, someone was sent up to check it out. After a trip to get the right tools for the repair, the issue was corrected. It... More

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Review collected in partnership with Hilton Hotels & Resorts

HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
21 May 2013

The Indianapolis Mini Marathon is one of our favorite area events and we couldn’t be happier that you chose to stay with us for your time here. Thank you for sharing your appreciation for our well-appointed hotel and attentive associates. We apologize if you were inconvenienced in any way by issues with the shower but grateful to know that our... More

tomsriver nj
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“hilton downtown Indianapolis”
5 of 5 stars Reviewed 10 May 2013

Excellent, right in the heart of downtown Indy. Two blocks from the famous circle monument. The best steakhouses in the world within blocks, all walking. Indoor pool on the 19th floor, with hot tub. This hotel is just a short 15 ride from the airport. A shuttle is just 10.00 per person right to the hotel door.

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See 3 more reviews by paul m for Indianapolis
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

We think your review is excellent! Thank you for sharing your appreciation for the Hilton Indianapolis Hotel & Suites from our location to our great amenities, we couldn’t be happier to know you enjoyed your stay. We hope to welcome you again soon. More

indiana
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
“Once again a great experience”
5 of 5 stars Reviewed 8 May 2013

This was our third stay for the mini-marathon at this hotel. The staff was fantastic from the valet, to the front desk people to the restaurant staff. Our room was upgraded and was a beautiful suite. The hotel was busy but very quiet. The food at the restaurant was excellent. The location was great for the race. Will stay here... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

The Indianapolis Mini-Marathon is such an exciting event! We are thrilled to read your review. It is always great to know that a guests’ experience has inspired another stay! Providing excellent, personalized service is of utmost importance at the Hilton Indianapolis Hotel & Suites and we truly appreciate knowing that our location was perfect for your needs. We look forward... More

Long Island,New York
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
133 helpful votes 133 helpful votes
“Very Nice with excellent location”
4 of 5 stars Reviewed 8 May 2013

I stayed here for one night and was very satisfied. The room was quite large, although a bit worn and dated.The bathroom was oversized with a second sink area outside the bathroom. Check in was easy and the location was fantastic. It is walking distance to many restaurants and sights. I would recommend this hotel.

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

With a large, quiet guestroom, good value and excellent location what more can you ask for? Thank you for your review. The Hilton Indianapolis Hotel & Suites is committed to providing exceptional service for all of our guests and we are thrilled to learn that you enjoyed your stay. It would be our pleasure to welcome you back again. More

Ivins, Utah, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“American Legion Auxiliary”
5 of 5 stars Reviewed 8 May 2013

This was my 3rd visit on American Legion and American Legion Auxiliary Volunteer Business. We had a 2 room suite that was roomy and spacious. The cost was reasonable and they met my request to be put on a high floor. We were on the 18th floor of the hotel and we had a great view of the city below.... More

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See 3 more reviews by Arnie N for Indianapolis
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

It is such a thrill to know that your experience at the Hilton Indianapolis Hotel & Suites exemplified the type of experience we strive to provide. Our suite accommodations are some of the most spacious in all of Indianapolis and we are glad you enjoyed the view of downtown from our windows. Your many gracious comments are sincerely appreciated and... More

Columbus, Ohio
Top Contributor
66 reviews 66 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“Nice Lobby-Rooms Could Use Upgrading”
4 of 5 stars Reviewed 8 May 2013

All staff we encountered were friendly and helpful. Nice, updated lobby. Carpet looked new in room and in the hallway, however, the room could use some updating. It was clean, but it looked dated. The workout facility was nice as was the indoor pool. We'd go back.

Was this review helpful? Yes
See 3 more reviews by KellBellHocking for Indianapolis
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

Thank you for your kind words and glowing review. We love to help to provide an excellent stay for all of our guests. We’re thrilled that you experienced our personalized service and will be sure to share your comments with everyone here. Thank you for choosing the Hilton Indianapolis Hotel & Suites as your accommodations while in the city, we... More

Sarasota
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Starting to Wear”
3 of 5 stars Reviewed 8 May 2013

Had a business trip there in May. Was supposed to get upgraded to a suite but the front desk dropped the ball. They made it up with trail mix and fruit, along with a bottle of maple flavored whiskey (huh?). The room is a good size, but the desk is pretty nicked up, the sliding glass door's mirror cracked, and... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review
14 May 2013

Whether staying for business or pleasure, it is our goal for all of our guests to enjoy their stay. With that in mind, it is truly disappointing to learn that your experience was not as you had anticipated. It certainly seems that we have missed the mark with regard to a number of issues you had while staying with us... More

 
 
Hilton Indianapolis
Hilton Indianapolis
4.0 of 5 stars 259 reviews
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Hyatt Regency Indianapolis
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Additional Information about Hilton Indianapolis

Also Known As:
Hilton Indianapolis Hotel
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel
Indianapolis Hilton
Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Indianapolis
#33 Business Hotels in Indianapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Hilton Indianapolis
120 West Market Street,
Indianapolis, IN 46204
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