We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 185 Indianapolis hotels

Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5
8787 Keystone Crossing, Indianapolis, IN 46240
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Indianapolis Hotel at Keystone Crossing
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Expedia.com Hotels.com Travelocity
and 7 more sites!
77%
Ranked #35 of 185 hotels in Indianapolis
GreenLeadersGold level
Most recent review
5 of 5 stars Reviewed 18 June 2013
barb m Warren, Michigan
Write a Review

238 reviews from our community

    Trip type
Traveller rating
    98
    86
    39
    9
    6
Date Rating
Warren, Michigan
2 reviews
5 of 5 stars Reviewed 18 June 2013 NEW

friendly and great service from courtney at the front desk, to the waitress in the resturant phae & leticia who were very helpful in attending our needs was very pleasent. for the chef who prepared our food mr. josh did a fabulous presentation & tastey food. ( handburger fruit & ceasar salad ) . the swimming pool & woorkout is... More

Was this review helpful? Yes
USA
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

The main thing to know about this hotel is that it is a 25 minute cab ride from the airport, and not close to downtown. It is attached to a mall and surrounded by big box retailers and chain restaurants. If you are in that area for business, it is perfect. Great rooms, nice staff and good facilities. I would... More

Was this review helpful? Yes
See 2 more reviews by TrickTaylor for Indianapolis
NYC
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

Just checked into this hotel Was excited Have a little walk around lived the linen BUT MY MY A black hair was stuck to the bathtub WALL And the drain was RUSTED I immediately called to complain I was told they'd send up engineering and housekeeping at my convenience NOT good enough They should have changed and upgraded the room... More

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
17 June 2013

Dear Valued Guest, Thank you for taking the time to provide us with a review of your recent stay. We sincerely apologize that our room and bathroom did not meet your expectations. I can assure you that this is not our standard of cleanliness and will be following up with our housekeeping and front office staff to ensure each room... More

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 June 2013

Stayed for Indy week end. Rooms were clean, slightly worn, but with comfortable beds. Front desk staff OK, but Lounge attendant was excellent. She was busy yet took care of all the guests. nice perk for either staying on the club floor or having Starwood status. The area was great for dining with lots of options and the free parking... More

Was this review helpful? Yes
See 2 more reviews by DeanM44 for Indianapolis
Richmond, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 June 2013

Stayed at this hotel for the first time during our visit to the Indy 500. The location is very nice, just off the interstate and attached to a very high end mall. The hotel has free parking in a garage attached to it which is nice. The room looked very recently redone and was quite large. Bed linens were first... More

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
5 June 2013

Dear Valued Guest, Thank you for your kind words! We are happy that you enjoyed the Sheraton Sweet Sleeper bed and our newly renovated hotel. Thank you for choosing us for Race weekend. We hope you’ll stay with us again sometime soon and next year for the Indianapolis 500. More

Andrews, IN
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 May 2013

Liked a lot of things about this hotel, clean comfortable room with a large bed, free parking with an access bridge to the hotel, large flat screen TV and access to a lot of great restaurants. A couple of things that were not so great, check-in was very slow and the restaurant in the building was expensive ($18 for a... More

Was this review helpful? Yes
See 6 more reviews by William J for Indianapolis
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
5 June 2013

Dear Valued Guest, Thank you for taking the time to write a review. We are very happy you enjoyed our Sheraton Sweet Sleeper Bed as well as the rest of our newly renovated hotel. We are sorry that your expectations were not met in terms of speed of check-in and cost of breakfast and Wifi. We hope that you will... More

Oak Park, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 29 May 2013

I've been coming here with my family for a long time. The hotel has done a lot to refresh its 70's look and has done a very nice job of revamping the space and giving it a more modern look. This hotel is perfect for business travel or family travel. It is right near a bunch of highways, it is... More

Was this review helpful? Yes
See 2 more reviews by YehudaB_13 for Indianapolis
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
5 June 2013

Dear Valued Guest, Thank you for your kind words regarding our renovations. We are glad you enjoyed the Sheraton Sweet Sleeper bed. We apologize that your expectations were not met in terms of breakfast and in-room internet pricing. We hope that you will consider coming back to stay with us in the near future. More

Crown Point, Indiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 May 2013

Stayed at this Sheraton for the first time over the weekend of the 2013 Indy 500 race. Nice location near great restaurants and shopping. Stayed in one of their corner suites. King bed was nice and the room was very clean, great maid service. Wifi is comp in the suites and parking is free to all, unlike staying downtown. The... More

Was this review helpful? Yes
See 4 more reviews by DonKov for Indianapolis
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
5 June 2013

Dear valued guest, Thank you for taking the time to submit a review. We are happy you enjoyed our Sheraton Sweet Sleeper bed and our corner suite! However, we sincerely apologize for the difficulties you experienced with our facility. We will check with our maintenance staff to make sure our facilities are kept up to the standard. We hope that... More

Cascais, Portugal
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 28 May 2013

Good location right next door to the mall and loads of dining choices in the area. Hotel is recently refurbished and beds are comfortable and rooms are clean. Service is efficient and friendly. This is a busy hotel with lots of convention type groups the restaurant and bar were always buzzing but guest floors were quite. Will return.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
5 June 2013

Dear valued guest, Thank you for your kind words. We are very happy you enjoyed our newly renovated rooms and the Sheraton Sweet Sleeper bed. We are glad that your expectations were met in terms of the service provided by the staff. We look forward to exceeding your expectations the next time you stay with us! More

Marshall, Indiana, United States
1 review
3 of 5 stars Reviewed 25 May 2013

Writing this review from the room. Clean and comfy bed however everything else is ridiculous. $3.50 for a bottle of water, $10.00/day for WiFi, $18 continental breakfast, walls are super thin plumbing knocks and A/C doesn't work properly.I am afraid to turn on the tv or make coffee because it will probably charge me.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
28 May 2013

Dear Valued Guest, We’re glad you enjoyed the Sheraton Sweet Sleeper bed! We are very sorry your expectations were not met. We hope that you will give us another chance and come back to the Sheraton Indianapolis Hotel at Keystone Crossing. More

 
 
Sheraton Indianapolis Hotel at Keystone Crossing
Check-in Check-in Check-out Check-out
 
 
Drury Inn & Suites Indianapolis Northeast
Great value on a similar hotel
Indianapolis, IN
4.5 of 5 stars 213 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Indianapolis
Family-friendly
Conrad Indianapolis
Conrad Indianapolis 4.5 of 5 stars 408 reviews
Romantic
Omni Severin Hotel
Omni Severin Hotel 4.0 of 5 stars 362 reviews
Luxury
Canterbury Hotel
Canterbury Hotel 4.0 of 5 stars 127 reviews
Good for business
Hampton Inn Indianapolis Northwest - Park 100
Hampton Inn Indianapolis Northwe... 4.5 of 5 stars 81 reviews
Show Prices ABS:HotelCheckRates-d576787?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d88173?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d114631?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1236866?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Indianapolis hotels
Marriott Indianapolis North 4.5 of 5 stars 111 reviews Hyatt Place Indianapolis/Keyston... 4.0 of 5 stars 77 reviews Homewood Suites by Hilton Indian... 4.0 of 5 stars 128 reviews TownePlace Suites Indianapolis K... 4.5 of 5 stars 79 reviews
Show Prices ABS:HotelCheckRates-d91509?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d91551?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d91513?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d223833?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 185 hotels in Indianapolis, ranked by popularity

Been to Sheraton Indianapolis Hotel at Keystone Crossing? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Also Known As:
Sheraton Indianapolis Hotel
Sheraton Indianapolis
Indianapolis Sheraton
Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Indianapolis
#16 Business Hotels in Indianapolis
#33 Family Hotels in Indianapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Starwood, Booking.com, Venere, Agoda, Priceline, Cheap Tickets and Tingo so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Indianapolis Hotel at Keystone Crossing, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Indianapolis Hotel at Keystone Crossing
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices