We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 New Albany hotels

Holiday Inn Express Louisville-NW @ New Albany

2.5 of 5
411 W. Spring St., New Albany, IN 47150
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Louisville-NW @ New Albany
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
IHG Expedia.com Travelocity
and 6 more sites!
68%
Ranked #1 of 2 hotels in New Albany
Most recent review
5 of 5 stars Reviewed 18 June 2013
Write a Review

117 reviews from our community

    Trip type
Traveller rating
    46
    31
    26
    9
    5
Date Rating
1 review
5 of 5 stars Reviewed 18 June 2013 NEW via mobile

Just wanted to say after a 200 mile drive to the hospital to see my mother and being wore out and ready for bed I come to the hotel and meet Tom he was very nice and got me a room I get to the room and the air was broken along with the bath room sink so I go... More

Was this review helpful? Yes
Phoenix, Arizona, United States
1 review
4 of 5 stars Reviewed 16 June 2013 NEW

The front office staff was very courteous and personable. This attitude was seen throughout the entire staff including the housekeeping staff. As we walked through the halls, pleasant good morning and have a nice day was sincere and not routine or mechanical. Although room was nice and clean (the beds surprisingly comfortable!) there was a slight ring around the bathtub.... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
17 June 2013

Dear Laura, Thank you so much for your kind words about our hotel and team! We do have a great team who is dedicated to the comfort and enjoyment of our guests stay. A great example of our genuine caring attitude is with Carol each morning when she greets her guests at the complimentary breakfast. I apologize about the condition... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 15 June 2013 NEW

We found the hotel through hotelcoupons.com. The staff was extremely friendly and Angela went out of her way to accommodate our family of 5. The pool was just what we needed after a long road trip. Carol was so hospitable to us at the free breakfast. It was clear to see that the staff cared about their guests and worked... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
17 June 2013

Dear Mary Ellen, Thank you so much for taking the team to give us such great feedback about your stay. The dedication of our great team members like Angela and Carol are truly what sets our hotel apart from all others. We are glad that you were able to enjoy some time at the pool with your family and then... More

Rural Retreat
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 June 2013 NEW

The hotel may be old, but they are doing a great job to keep it clean and looking good. Every staff member I met in the course of my stay greeted me and asked me how my stay was and if there was anything they could do to help us. Took my kids to the pool and it was well... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
17 June 2013

Dear Kevin, Thank you so much for your kind review of our hotel! We are so glad that you enjoyed our hospitality, free hot breakfast and oversized swimming pool. It is the commitment of our team to make sure each and everyone of our guest enjoys their stay and we are glad to hear from our guest when that goal... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 June 2013

This hotel is a great place to stay. It's convenient to freeway access, close to restaurants and nearby shopping. The facility is clean and spacious. The breakfast bar is quite complete and they are constantly restocking items to ensure a great selection is available.

Was this review helpful? Yes 1
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
11 June 2013

Dear Kailuatutu, Thank you so much for your kind review of our hotel! We are conveniently located to local restaurants along with the Downtown area of Louisville. Thank you for your comments regarding the cleanliness of our hotel and the prompt attention to our full hot breakfast that is served every morning. Once again thank you for your review and... More

Bloomington, Indiana
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 7 June 2013

We stayed at this hotel for one night when we were visiting the Horshoe Casino. The hotel is outdated, but it's clean and that's what really matters. The staff was beyond helpful and pleasant. The people in the room next to us had horrible children. They were screaming and running around like insane people at 5 a.m. and were never... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
11 June 2013

Dear Pmulvihi, Thank you for your review of our hotel. We apologize that you felt the hotel was outdated and hope that you return to see us in the Fall of this year as we will be making wonderful changes to the hotel to enhance the guest experience. We do appreciate your comments concerning our staff as it is our... More

Normal, Illinois
1 review
4 of 5 stars Reviewed 27 May 2013

Carol, the sweet and helpful attendant working the continental breakfast the morning of our stay, was phenomenal. Not that anyone really expects much more than some pastries and fresh coffee... Carol went out of her way to inform not only my boyfriend and I of local deals and attractions, but was very courteous and helpful to every guest I saw... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
11 June 2013

Dear MoBdict, Thank you so much for your kind review of our GREAT staff. Carol is a great team member who constantly goes above and beyond for our guests. We do have a hot breakfast served every morning with great coffee and a smile! Once again thank you for your review and we look forward to having you as our... More

Mundelein, Il
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

Found this HI Express and booked for the Kentucky Derby May 3 - 5, 2013. Room was excellent with a welcome gift of Derby Glasses and a Derby Plaque in the room. Welcome party Friday night with drinks and excellent snacks. There was a booth that offered shuttle service to the Derby in the lobby... We used the shuttle and... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
11 June 2013

Dear Geopann, This year was a wonderful 139th Kentucky Derby and through the rain and clouds we’re glad that you found our staff and hotel to be the bright spot of your weekend! For our Kentucky Derby guests we do provide a Welcome Reception on Friday night after the Oaks race and have wonderful gifts in every room for our... More

ohio
2 reviews
4 of 5 stars Reviewed 7 May 2013

We bought a 3 day deal for derby weekend, about one year before the event. Hotel was quality, service very good and friendly, and breakfasts better than expected. In all, this was a very good experience and quality product + service on a busy and awkward weekend for guests and employees alike

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
11 June 2013

Dear mdfmu74, Thank you so much for your kind review. It was our team's pleasure to take care of our guest during the 139th Kentucky Derby. We strive to create a great experience for every guest and we are glad that it we accomplished our mission. Once again thank you for your review and we look forward to having you... More

Aurora, Ohio
1 review
4 of 5 stars Reviewed 6 May 2013

The two ladies here were excellent. Even though we arrived earlier than the breakfast was to be served, they let us know immediately when they were ready to be of service to us. Very cordial, indeed. The staff at check in was excellent as well. We needed some envelopes and it only took a few minutes for them to get... More

Was this review helpful? Yes
Augustus A, General Manager at Holiday Inn Express Louisville-NW @ New Albany, responded to this review
7 May 2013

Dear Tom, Thank you so much for your kind review of our hotel and staff. It is always a pleasure to hear about how our staff has been a shining example of Hospitality. As you mentioned we do have a full complimentary breakfast each morning that we have extended our hours on in order to meet our guest’s needs. Once... More

 
 
Holiday Inn Express Louisville-NW @ New Albany
Check-in Check-in Check-out Check-out
 
 
Horseshoe Southern Indiana Casino Hotel
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in or near New Albany
Luxury
BEST WESTERN Green Tree Inn
BEST WESTERN Green Tree Inn 4.0 of 5 stars 62 reviews
Good for business
Hyatt Place Louisville-East
Hyatt Place Louisville-East 4.5 of 5 stars 146 reviews
Show Prices ABS:HotelCheckRates-d78967?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d92790?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Also consider these accommodations in or near New Albany
Horseshoe Southern Indiana Casin... 3.5 of 5 stars 290 reviews Hampton Inn New Albany 3.5 of 5 stars 55 reviews Embassy Suites Hotel Louisville 4.5 of 5 stars 335 reviews Sheraton Louisville Riverside Ho... 4.5 of 5 stars 129 reviews
Show Prices ABS:HotelCheckRates-d240182?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224630?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d253955?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d91186?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 2 hotels in New Albany, ranked by popularity

Been to Holiday Inn Express Louisville-NW @ New Albany? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express Louisville-NW @ New Albany

Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
Address: 411 W. Spring St., New Albany, IN 47150
Phone Number:
Region: United States > Indiana > New Albany
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in New Albany
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Louisville Northwest, located New Albany, Indiana is just minutes from Downtown Louisville hotels and only 8 Miles From Elizabeth, Indiana, home of - Horseshoe of Indiana Casino, Indiana University Southeast, the choice for parents and students. Minutes from major highways and the Louisville International Airport, yet nestled at the foot of Floyd Knobs and providing southern hospitality. Featuring the Louisville area's best indoor pool, and people s favorite breakfast bar, offering a wide variety of treats for the young and old. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Travelocity, Booking.com, Priceline, Venere, Cheap Tickets, Agoda and Hotels.com so you can book your Holiday Inn Express Louisville-NW @ New Albany reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Louisville-NW @ New Albany, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express Louisville-NW @ New Albany
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices