For buffet type service, a gratuity of 10%-15% of the bill is the norm because the servers often take care of many more tables than in standard restaurants. They do not take your order, or serve you the meal. the only contact you have is them refilling your drink, and taking away the used plates. Management at Steeplegate Inn added... More

Fancy? Definitely not. The place actually has kind of an odd set-up, with the indoor pool/rec area in a sort of an indoor courtyard, surrounded by rooms. Arriving in our room, however, we were pleasantly surprised. The rooms were clean (even had a sterilized remote for the TV -- kind of a nice touch). And they were surprisingly spacious. We... More

Only stayed one night but everything was perfect. No issues whatsoever and the place was clean and QUIET. Enjoyed the breakfast buffet the next morning too. About an hour after I checked in, the front desk called to see if everything was okay and if I needed anything. Would definitely stay there again and would recommend this hotel highly.

Driving to the hotel is a bit awkward. Long access road that is very rough. Parking outside the room is awkward, no place to park near our room and the parking lot sloped so much it was difficult to keep our luggage from rolling away. The check in staff was very nice. Unfortunately we found that our room was directly... More

We arrived late after traveling many hours. At check in we were invited to enjoy the lounge and order some food. We had a great time dancing to the music which the DJ was happy to play for us. The next morning was a nice hot breakfast with eggs, bacon , sausage and the other average items. The room was... More

Arrived late and reserved room type unavailable check in staff blamed booking company although wife later overheard them discussing how a staff member had messed up again. Would appear my explanation was a fob off. It was after 9 and restaurant was closed asked for suggestions and were directed to a restaurant nearby which was also closed found a diner... More

One morning, I was working in my room, and lost track of time. I went to the restaurant, and just missed the hours they were serving. Susan Brandt, a manager there, said, "Oh, I am so sorry, the restaurant is now closed for breakfast".... She then followed up with "But, I can get you whatever you want from the kitchen".... More

The rooms were nice, the pool area was nice and hubby and i played a little ping pong before dinner, which was fun as neither of us played in years. Clean, nice staff, nice bar in the hotel. Was there overnight for our daughter's interview at St. Ambrose University the next day. I would recommend staying here as I found... More