Dear Bsshank, Thank you for taking the time to review our facility. We are happy to hear you enjoyed most of your time with us. We are happy to hear you enjoyed our comfortable, spacious rooms and the amenities in the room. However, we are sorry to hear that you were disappointed with the waterpark. We are currently installing new... More

Dear Beth5159, I am sorry to hear that you were dissatisfied with the check in process at King's Pointe Resort. Our process begins at 4:00 p.m.; however, we try to accommodate every guests as they arrive to get them in a room early. If we are unable to provide a room we always give our guests waterpark vouchers so guests... More

Dear Amis612, Thank you for taking the time to give us feedback on your recent stay at King’s Pointe Waterpark Resort. I am glad to hear that you were happy with the clean and spacious rooms. I am sorry to hear there were a few items you were not as impressed with. We are sorry you had a difficult time... More

Dear Joe S, Thank you for your recent stay at King's Pointe Resort and your wonderful feedback! We pride ourselves on creating a comfortable space for business and leisure travelers alike! I am happy to hear you were pleased with our fitness center, an area we recently improved due to guest feedback. I'm glad you enjoyed not only your room... More

Dear tragaller2012, Thank you for your recent stay at King's Pointe Resort. We appreciate your business and your feedback. I am happy to hear that you found our hotel accomodations to be pleasant. As the only lakeside hotel in Storm Lake, our views cannot be beat! I understand you had some issues in our on-site restaurant. I have brought your... More

Dear Schuflies, Thank you for your time to review our property. I am sorry you were not satisfied with our facility during your stay. We appreciate your feedback, and we hope to improve our facility to serve you better in the future. We will take a look at the inconveniences you have pointed out and make needed repairs. We are... More

Darryl, We would personally like to apologize and address the experiences you encountered. We are not in the business of making excuses, but simply finding solutions. We are currently investigating why an appetizer was misplaced and why proper condiments were overlooked during your dining experience here at the Regatta Grille. We constantly promote items such as features and buffets; so... More

Dear Kjlmjg, Thank you for taking the time to review our facility! We are happy to hear you had a nice stay with us!! I am happy to hear you enjoyed our clean, comfortable rooms. We were having a few hot water issues during your stay, but rest assured, they are now fixed so it should not be a problem... More

Vanessa, Thank you for your time and your review. I am very disturbed by the treatment you received from our staff at the front desk concerning your issues with the hot water. We had an issue with the water heater the weekend you were here, but once the issue started, we had maintenance working on it right away. The issue... More