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Holiday Inn Express & Suites Urbandale

2.5 of 5
8789 Plum Drive, Urbandale, IA 50322
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Holiday Inn Express & Suites Urbandale
Ranked #2 of 10 hotels in Urbandale
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38 reviews from our community

    Trip type
Traveller rating
    23
    9
    4
    1
    1
Date Rating
Mountain Lake, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 April 2013

We stayed at this hotel for a weekend getaway with family and it was perfect. The staff accommodated all of our needs and even though there were many high school sports teams in the hotel, we were able to enjoy ourselves and had a wonderful time. It was difficult to get our room cooler than 68 degrees, but we opened... More

Was this review helpful? Yes
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
7 May 2013

We are so happy your family enjoyed thier stay with us. We like to think of your family as our own and always do our best to provide excellent service and the comfort you deserve. Upon recieving your review we have internally done a check of all of our A/C units as we are switching into warmer weather. We hope... More

Minneapolis
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 8 April 2013

I have stayed at this hotel several times. It is a very convenient location just off I35 in NW Des Moines. The surrounding area has a lot of food options. There is a restaurant located 100 yds to the east. This is a new hotel and everything looks (and smells) great. The lobby area is an upgrade over most HIE's... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
7 May 2013

Thank you for your lovely reccomendation of the hotel. We strive to make sure that our guests needs are met each and every day. We truely hope that you will keep us in mind when you head back to town. More

Santa Clara, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 March 2013

The hotel was easy to find off the 35 and check-in was easy and quick. My room was lovely: clean and comfortable. It conveniently included a fridge and microwave. The breakfast is the standard HIX fare- with a large variety of options of cold and hot, sweet and savory items to start the day. The dining room was very large... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
7 May 2013

Thank you for taking time to let us know what you think. We were thrilled to hear that you enjoed all aspects of our facility. We hope you do have a chance to visit with us again. Please let us know if we can assist you with your future travel plans to Des Moines. More

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 March 2013 via mobile

Good rooms Good / friendly staff. Fairly new hotel. Clean room. Well maintained hotel. Great shower. Comfortable beds. My wife loved the place. Good value for the price. I would stay here again. 200 characters is a lot to write about a place I spent one night.

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
13 March 2013

J S, Thank your for providing your feedback to us. We are thrilled that we were able to provide you with a great stay. We are glad to hear your wife enjoyed our location as well. We hope that you get a chance to stay with us again in the future. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 March 2013 via mobile

I have stayed at this holiday inn multiple times since it opened and I am always impressed. Beds are clean and comfortable, rooms are spotless and service is great! Breakfast is yummy and the pool is also nice. The location is super convenient as well. I would highly recommend this hotel to everyone!

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
4 March 2013

Thank you for continuing to visit us here at the Holiday Inn Express and Suites Urbandale. We appreciate you coming back and seeing us again. We are so happy to hear that all apects of your stays have been wonderful and hope we can continue to provide you with the excellent service you have come accustomed to with your future... More

Templeton, Iowa, United States
1 review
1 of 5 stars Reviewed 19 February 2013

Called 2 different times before our stay to confirm 3 rooms with 2 queen beds, as we had 12 people attending state wrestling. Upon check in we had gotten 3 rooms with 1 king bed we complained and were given 3 cots. Spoke with GM(Nick) who complete [--]! His comment " I can go ahead and cancel your reservations!" Customer... More

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Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
27 February 2013

Anne, Thank you for your stay with us. We do apologize that we did not have the correct reservation information for you for your stay. We always do our best to accomodate our guests in anyway possible. The staff and management will always do anything they can to best accomodate our guests within hotel policy. Your issues with your stay... More

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 28 December 2012

I chose this hotel based on the reviews several weeks ago and have been back several times yet to be dissapointed. The staff is courteous and effecient and the hotel is very clean and well maintained. Very nice fitness center, free wifi and a generous breakfast included with the room cost.

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Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review
28 January 2013

We are glad you had such a great stay with us! We hope that with your future business travel you will come and visit us again. See you soon! More

Columbia, Missouri
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 14 November 2012

I was on a road trip to Minnesota, and my stopping point was Des Moines. I found this property online at priorityclub.com. Looks like a new hotel. My expectations are pretty set when it comes to the HIX brand, and this property didn't disappoint. The check-in staff was friendly and efficient. There's a Culver's across the street, and an Arby's... More

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See 2 more reviews by Scott D for Urbandale
Sanford C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review
20 November 2012

Thank you for your feedback about your stay. We always look forward to providing our guests with excellent service and a great room to rest your head for any occasion. We hope that you have the chance to stay with us again on any return trips to the area. We hope the remainder of your trip to Minnesota was great! More

Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 August 2012

We had a whirlpool suite that was worth the small extra charge, had a great time at the hotel, Lonnie and his crew in bennigans were great!!! Pool area was nice. Can't wait to go back and hit bennigans for those aewsome burgers and midwestern hospitality.

Was this review helpful? Yes 2
Sanford C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review
28 January 2013

We are thrilled to know you enjoyed your stay. We have shared your review with the staff and hope that you will be back again. Please let us know if we can assist you with your next booking. More

Clear Lake, Iowa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 11 August 2012

Got to the hotel late (not a good idea) so we got the last room at the end of the hall and one that likely hadn't been used much. I will summarize: The security peep-hole was cracked and unable to be used but the part that I was concerned about the most was when the door is shut and you... More

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Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Drive, Urbandale, IA 50322
Phone Number:
Region: United States > Iowa > Urbandale
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Urbandale
Price Range: $$
Hotel Class:2.5 star (2.5*)
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