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Comfort Suites East Hotel Reviews, Jeffersontown

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Comfort Suites East

2.0 of 5
1850 Resource Way, Jeffersontown, KY 40299
Hotel amenities
Comfort Suites East
20 traveller photos
Ranked #9 of 9 hotels in Jeffersontown
3.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    5
    6
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Date Rating
tennessee
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Was Pretty Good”
3 of 5 stars Reviewed 29 April 2013

King room. Room, bathroom, bed and carpet were clean. Air-conditioner unit was in need of repair as some of the slats were broken and a piece of it was on the window sill behind the curtains. The unit was not overly loud / making odd noises which was good. The door for the room does not filter out any noise...the... More

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See 2 more reviews by sharkteethhunter for Jeffersontown
Southern State
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Nothing Fancy but Solid”
3 of 5 stars Reviewed 25 April 2013

Room was large and clean. It was not really a "suite" but a room with a mini-divider between the coach and beds. TV shared by both sides of room. Beds were described as queen but they seemed like doubles. Beds were good quality, decent linens and pillows. Refrig/microwave unit in the room which was handy. Old style heating unit which... More

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Donna T, KY Area Sales Manager at Comfort Suites East, responded to this review
28 April 2013

Thank you for your recent review. We are glad you enjoyed your stay and we are in the process of making changes and updates to the property. Our maintenance department has been contacted regarding the issues in the bathroom not being painted as neat as it should be. We appreciate you bringing this to our attention. We hope that the... More

Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Nice dependable stay.”
4 of 5 stars Reviewed 25 March 2013 via mobile

This is my second trip to Louisville and both times I chose this hotel. The staff is very nice, pool area clean and well maintained. The rooms are clean and bedding updated. The carpet and bathroom are a little dated, but clean and serviceable. The price is excellent and the area it is located is convenient to the highway. The... More

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Donna T, KY Area Sales Manager at Comfort Suites East, responded to this review
28 April 2013

Glad you had a great stay! We appreciate your loyalty to staying with us when you are in the Louisville area and look forward to having you as our guest in the near future. Thank you for taking the time to write a review on our property. KIndest Regards, Donna Thompson More

Dayton, Ohio
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
“Very clean + nice beds, Breakfast was just so-so. indoor pool not heated.”
4 of 5 stars Reviewed 14 January 2013

For the price paid the room was amazing nice, clean and cared for. There was dust in the upper corners of the bathroom and on the exhaust vent but it did not seem terrible. The beds were soft and plenty of space including a separate couch. The pool area was very clean but it should be said that the indoor... More

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Donna T, KY Area Sales Manager at Comfort Suites East, responded to this review
28 April 2013

Thank you for your recent response regarding your stay at the Comfort Suites East in Louisville, KY. We are glad you enjoyed your stay although we apologize for the pool temperature. We had to empty the pool to make a repair and filling it up and heating so much water takes some time. We hope that when you return to... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Not Family Friendly”
1 of 5 stars Reviewed 6 January 2013

My friends and I rented three rooms here, and we were looking forward to a nice evening at the pool with our families ... until the manager came in and booted us out. First she explained that "We don't allow pool parties" (at the time, five people were in the pool and another three or four were in the hot... More

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Donna T, Area Sales Manager at Comfort Suites East, responded to this review
11 January 2013

We sincerely apologize for your recent experience at the Comfort Suites East in Louisville, KY. We appreciate our guest and it is our goal to make sure you have a good stay. I have spoken with the management and staff to address your experience in our pool area. We are an all suite property and we cater to families with... More

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NORTH RICHLAND HILLS
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Most disappointing -- Breakfast Experience was TERRIBLE”
1 of 5 stars Reviewed 20 November 2012

While the rooms were nice, the breakfast experience was absolutely terrible. First the waffle maker was dirty- it still had pieces of waffle stuck to the top and bottlom. It needed cleaning. My wife asked the desk clerk about it and she did nothing. There were no eggs or bacon left. We asked for a bagel, and she reluctantly went... More

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Donna T, Area Sales Manager at Comfort Suites East, responded to this review
16 December 2012

I sincerely apologize for your recent experience at the Comfort Suites East in Louisville. This definitely is not how we operate this property. The breakfast person is no longer with the company and we have a properly trained person in the position who has the breakfast prepared and ready for all guests at 6:am in the morning. It is our... More

Seymour
2 reviews
“Enjoyed our stay”
4 of 5 stars Reviewed 26 October 2012

We have stayed at other Confort Suites and have had very GOOD experiences and it was close to the Conference we were attending. We arrived 2 hrs.early but Even had a room for us and allowed us to go ahead and check. He answered every question we had such as directions, places to eat and he even offered some of... More

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Donna T, Area Sales Manager at Comfort Suites East, responded to this review
16 December 2012

Thank you very much for your recent review. We would also like to thank you for letting us know the wonderful job both Evan and Clarence are doing. We are so very proud to have both of these outstanding gentlemen on our team. We appreciate your business and thank you for choosing Comfort Suites East. Kindest Regards, Donna Thompson More

1 review
“Awful and I would never stay here again .”
1 of 5 stars Reviewed 24 October 2012 via mobile

Looks old on the inside .. Shower curtain had mold all on the bottom of it, hairs everywhere , food on the floor. Found blood stains on top comforter and on stains on other bedding towels looked awful, so glad I brought my own . Stains and dirty . Floor had so much dirt and dust it wasn't funny. I... More

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Donna T, Area Sales Manager at Comfort Suites East, responded to this review
16 December 2012

We sincerely apologize for the conditions of the room during your recent stay. All of the necessary department heads have been contacted and the steps have been taken so that no other customer will have the experience which you had. We pride ourselves on cleanliness and we dropped the ball. We hope that when you return to Louisville you will... More

Hyden, Kentucky, United States
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Very Nice”
5 of 5 stars Reviewed 29 September 2012

Clarence at the front desk was so nice and so helpful It was late when we checked in so I asked was there anywhere to eat around there late and Bless his heart he got on the phone and called around and asked the hours of some restraunts close by The room was very clean and bed was very comfortable... More

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Donna T, Area Sales Manager at Comfort Suites East, responded to this review
16 December 2012

Thank you very much for your recent review of the Comfort Suites East. We're glad you enjoyed your stay. I'm glad Clarence took the necessary steps to help you find a restaurant that was open in the area. We pride ourselves on excellent customer service and Clarence is just one of example of our great team. Our goal is to... More

tamp
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Clean Room with nice hospitality”
4 of 5 stars Reviewed 9 August 2012

We enjoyed our stay at this hotel. Upon check-in we were greeted by Clarence at the front desk who was baking complimentary choc. chip cookies. He was very friendly and asked to let him know if there was anything that was unsatisfactory with our room. The room was very clean and we were able to use the indoor pool the... More

Was this review helpful? Yes
Donna T, Area Sales Manager at Comfort Suites East, responded to this review
13 August 2012

Thank you for your recent review of the Comfort Suites East in Louisville, KY. We are glad you had a most enjoyable stay and appreciate your positive feedback on the property. We pride ourselves on cleanliness and great customer service. Clarence is a great employee with a good attitude who always puts the customer first. When you return to the... More

 
 
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Additional Information about Comfort Suites East

Also Known As:
Comfort Suites Louisville
Louisville Comfort Suites
Address: 1850 Resource Way, Jeffersontown, KY 40299
Region: United States > Kentucky > Jeffersontown
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 hotels in Jeffersontown
Price Range: $
Hotel Class:2 star (2*)
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Comfort Suites East
1850 Resource Way
Jeffersontown, KY 40299
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Lots of counter space in the bathroom with two sinks. A view from the first bedroom area to the bathroom sinks, shower is on the left. Shower as seen throught the door of the second bedroom to the bathroom. There is not a tub othe Jacuzzi tub, two could fit pretty comfortably
Comfort Suites East Photos (20 traveller photos)

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