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Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

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Traveller (32)
Room & Suite (41)
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About

#45 of 120 hotels in Louisville
Location
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Travellers' Choice
Our building is getting a facelift but we are here and ready to host you. Located in the heart of Louisville's East End, the Holiday Inn® Louisville East - Hurstbourne boasts exceptional service and quality accommodations for your trip to the greater Louisville area. The hotel's I-64 locale provides easy access to all the city has to offer and ample free parking. Our Louisville KY hotel's location is in the heart of the vibrant Hurstbourne Parkway area, offering numerous restaurant dining and entertainment options to include Main Event Entertainment and Xscape Theaters. We are only minutes away from the famous Whiskey Row in Louisville Downtown and just a few miles from the Louisville Zoo, KY Derby Museum, Louisville's Slugger Field and Lynn Soccer Stadiums. We are also on the path of KY's Bourbon Trail leading to many new and famous bourbon distilleries and historic landmarks .
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
255Reviews7Q+A41Room tips
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Heather C wrote a review Mar 13
Charleston, WV24 contributions2 helpful votes
We stayed for 2 nights in March 2023 for a volleyball tournament at the Kentucky Expo Center. The hotel itself is off to itself and not in a convenient place to get back on the interstate. Check-in took longer than expected, not sure if it was due to us booking as a "Stay to Play". Its a bit of a hike to get from the parking lot to where the elevators are. Room is a ok size but there was no microwave in the actual room. You have to go down the hallway toward the elevators to use the microwave. My daughter and I had much difficulty sleeping due to the odd curtains. There were 4 individual curtains at the window but they were spaced out so there were light coming through the windows at these gaps all night. And to make it worse, there was a streetlight right outside the back of the hotel shining in on us all night. Lastly the electric outlets were not safe at all.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HILouisvilleEastGM, General Manager at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded 5 days ago
Hsclay, it's regrettable to hear about the concerns you experienced during your stay with us. We understand that the location did not match your traveling needs, as well as longer than normal check-in. We also sincerely regret any inconvenience caused by the pathway from parking to the elevators and the lack of a microwave in the room. We take note of your comments about the curtains and recognize the effect such matters can have on a good night's rest. We also have noted your safety concerns about the electrical outlets. Please be assured that we value your feedback greatly as it helps us carry out improvements where needed. We hope for a chance to demonstrate our commitment to guest satisfaction on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hospitality369 wrote a review Mar 2023
Crestwood, Kentucky31 contributions21 helpful votes
Hotel's Favourite
My family and I spent 3 nights at this Holiday Inn hotel due to a major wind storm in the city of Louisville which cut our power for about a week. I can't express how grateful we felt for the kindness of all hotel employees during those difficult nights and the level of hospitality and treatment my family has received. From check-in to housekeeping and the restaurant, everyone showed such a compassion and southern hospitality. Our room was extremely clean and comfy. Plus, we got to have our dog Chewy with us which was incredibly appreciated. The restaurant serves amazing menu including steaks and burgers! The bartender was more than knowledgeable and informative on drinks. Next morning, the breakfast buffet was absolutely out of this world - for $10 per person, we got all the meats (bacon and sausage), eggs, fresh fruit, pancakes and even biscuits w/gravy. My daughter joked that McDonald's breakfast costs now more than $10 and this one was ALL YOU CAN EAT - What a deal ! We would highly recommend the Holiday Inn Louisville East for any of your possible stays in Louisville KY. This hotel is extremely well managed, maintained and sincerely cares about customer satisfaction! Plus, it seems like it had tons of meeting space, so might be considering them for a private event party very soon! Thank You and Great Job Holiday Inn Louisville East - till we see you again !
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Date of stay: March 2023
Value
Location
Service
Room Tip: Bring your pet with you ! Hotel is pet friendly and they love animals!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tanya Kosek, Owner at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded Jun 28, 2023
Thanks for staying at the Holiday Inn Louisville East! We hope to see you again in the future!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AJblues wrote a review May 2023
Saint Peters, Missouri36 contributions13 helpful votes
The people are very nice. Room was clean and bed was comfortable. The Friday night bartender in the lounge made us feel very welcome. The $10 breakfast is well worth the money. This is my 2nd stay here and will stay again
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tanya Kosek, Owner at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded Jun 28, 2023
Thanks for staying at Holiday Inn Louisville East! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer27059986619 wrote a review May 2023
1 contribution
Did an overnight stay passing through. Good hotel with good dining options within walking distance. Food was ok not great. Service was really good. We had booked through a 3rd party and prepaid but the third party didn’t pay the hotel. After a few calls between me, the third party and the hotel the third party fixed the issue with the hotel desk attendant checking me in. Even though the issue was not due to any fault of the hotel the the front desk attendent (Andy) apologized for the inconvenience and gave my wife and I a free voucher for breakfast.if we come back to the area again we would definitely consider staying here again.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tanya Kosek, Owner at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded Jun 28, 2023
Thanks for staying at Holiday Inn Louisville East! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary G wrote a review Apr 2023
1 contribution
Fourth floor room, no signage to tell guests which way the rooms are. Air unit would not function properly, so I had to unplug it. Whoever thought putting in these blinds were a good idea was wrong plus they measured them several inches short in all three windows!! Hard to sleep with parking lot lights streaming in!!! Can hear someone banging around above me. There is no soap in the bathroom either. Good thing I brought some. This is horrible! Not worth the price.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Restaurant is really just a bar that serves food.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded May 14, 2023
Hi Mary G, We appreciate you for choosing to stay at our Holiday Inn Louisville East - Hurstbourne for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape53438194605 wrote a review Mar 2023
1 contribution
We had our annual employee dinner at the Holiday Inn Louisville East. Dorothy helped us plan the event and Angie was there to take care of us that night. Everything turned out even better than we expected. Dorothy took the information we gave her and laid out the perfect space. The room was beautiful, and the food was delicious. But even more, Angie was so attentive and helpful to make sure we had everything we needed. Ara (sp?) took care of our bar and she was wonderful as well. The next morning Angie was working the breakfast area and she greeted us like family! The personal attention was wonderful and would most definitely bring us back to holding future events here!
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jonesy520 wrote a review Oct 2022
1 contribution
The Holiday Inn Louisville East-Hurstbourne staff made our event very enjoyable. Dorothy Abbott- Banquet Director was a Jewel to work with, her expertise in helping us plan our event, meeting space, meals and celebration was PERFECT. The hotel food was delicious. Angie and Radhim made sure we had everything we needed throughout the weekend from making the presentations visible, to room sound, and room temperatures, to having comfortable meeting space, they were wonderful to work with. The hotel rooms were clean and quiet, the bed was very COMFORTABLE. The food at the hotel bar was fresh and DELICIOUS. They have one of the best hamburgers I've ever had. The bartender Jacqueline was very friendly and accommodating. I could not ask for a better hotel or staff to work with.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GLioness wrote a review Oct 2022
Virginia Beach, Virginia103 contributions59 helpful votes
My stay at Holiday Inn Louisville East. Where do I begin? I was born and raised in Louisville, currently living in Virginia. I was overjoyed to come here for a conference and get to see family. My stay here at this hotel, however, has not been very pleasant. First, on check-in day, was given a room on the second floor. Room 252, remember that; I usually like a higher room. When asked the person, who had only been there for three days, I should not be knowing, can I get a higher room, I was told I cannot do that because the rooms were all booked. I know all my conference people had not arrived yet, so the rooms were not occupied. At other hotels, your requests are at least somewhat met. My husband and I went to this room, which smelled musty and moldy. If you like having your window look out over a very busy lobby, hearing the lobby television on all night long, and hearing the elevator go up and down, then this room is for you! Oh, also if you enjoy a drippy tub faucet with a rust ring at the drain and a leaky toilet. Oh, let’s talk about that toilet! I see why this room has the odor that it does. I believe this had been an ongoing problem. We tolerated the other inconveniences but drew the line at the ever-increasing leaky toilet. When I went down to the desk to inform them, a very curt lady behind the desk informed me that maintenance is not in yet and he will look at it. Well, I had enough, I wanted another room. I was told again hotel was booked. I am at a conference here and understand that, but when your guests are having issues, please listen to them. The young man that was the second person behind the desk could see my frustration and began looking for another room. We were given a room on the 5th floor. That room was somewhat better, but the space where you are supposed to be doing your work at the “workstation” had no lamp, nor any electrical outlets to plug in a computer. And I think you need to check all your rooms for phones! This room only had the cord where the phone used to be. The only reason I was at this hotel was because of the conference. I would not pick this hotel to stay in for my own purpose. Please fix the facilities in room 252, please be mindful that the lobby television can be heard in that room when you are trying to sleep. Please train your employees that we do not want to hear how long you have worked there as an excuse for not seeing to our concerns! I hope that is not too much to ask.
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Date of stay: September 2022
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Do not go to room 252
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Responded Oct 19, 2022
Hello GLioness, Thanks for sharing feedback about your stay with us. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tami H wrote a review Sep 2022
1 contribution
Stayed on a business trip and thoroughly enjoyed the room and spaciousness. The bed was soft and pillows were fantastic. My evening was spent at the bar where DJ provided excellent customer service and kept me entertained during my downtime. Would highly recommend!!!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brigette D wrote a review Sep 2022
Louisville, Kentucky1 contribution
I've used this holiday inn on several occasions. They have always gone above and beyond expectations! The staff is friendly and super helpful! Of course I spent a little time by the bar, the bartender DJ was a hoot! He was good company and great conversation! Needless to say, he got an exceptional tip from me. If you're ever needing a great hotel, with reasonable prices and staff that will go to great lengths to make your stay comfortable, then I highly recommend you give them a try. U will not be disappointed.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$154 - C$230 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLouisvilleEast Louisville
NUMBER OF ROOMS
185
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Louisville East - Hurstbourne, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos (KY) - Tripadvisor

Frequently Asked Questions about Holiday Inn Louisville East - Hurstbourne, an IHG Hotel
Which popular attractions are close to Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Nearby attractions include Countdown Louisville (1.0 km), Breakout (0.7 km), and Louisville Arcade Expo (0.5 km).
What are some of the property amenities at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Conveniently located restaurants include Brick House Tavern + Tap, Charr'd Bourbon Kitchen and Lounge, and Shalimar Indian Restaurant.
Are there opportunities to exercise at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Louisville East - Hurstbourne, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Louisville East - Hurstbourne, an IHG Hotel?
Many travellers enjoy visiting Buechel Train Depot (6.7 km).
Is Holiday Inn Louisville East - Hurstbourne, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.