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All 96 Louisville hotels

BEST WESTERN Louisville East

3.0 of 5
9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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BestWestern.com Booking.com Olotels.com
49%
Ranked #53 of 96 hotels in Louisville
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67 reviews from our community

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Traveller rating
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Date Rating
O'Fallon, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

Very happy with our stay at Best Western Louisville East. Excellent staff. Comfortable room. Great location. Easy to find from I 64. Nice having breakfast in the morning before continuing on our trip.

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review
22 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!! Sincerely, Lori Garrow Assistant General Manger Best... More

Niagara Falls, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

I stayed here in March of 2011, shortly after they changed owners. Everything was updated. The room was completely redone. I have a suite that I did not pay to upgrade to. The price at the time was amazing for the time of year with the MATS Show going on. All hotels were solidly booked. I arrived early and they... More

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See 3 more reviews by J D for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It's great to hear that you have stayed with us several times, and plan on staying again. Don't... More

Overland Park, Kansas
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 May 2013

The Best Western has some good things to mention: a very friendly staff and a delicious, made to order breakfast. The room was fairly comfortable, though there is a bit of a stale smoke smell and the smell of an old property to it. Priceline has this property listed as a 3 star hotel, which it is not. It is... More

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hate to hear that you do not feel we are a 3 star hotel. We are making... More

Louisville, Kentucky, United States
1 review
5 of 5 stars Reviewed 27 April 2013

From beginning to end, front desk to housekeeping, great experience. In particular, the front desk was extremely accommodating. We had to check out a little late (ok, an hour and half lol), and it was not a problem at all. Once again, GREAT experience!

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We love having you guys here and hope you will continue to come back and see us!! Sincerely,... More

Edgewood, New Mexico, Usa
1 review
5 of 5 stars Reviewed 25 April 2013

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Review collected in partnership with Best Western

Lori G, Manager at BEST WESTERN Louisville East, responded to this review
27 April 2013

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Germantown, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 9 April 2013

Not quite what I call a 3 star hotel because it was a little outdated, but overall, I had a nice stay. Our room was clean & the staff was very courteous. There was some remodeling going on & certain areas were blocked off for wet paint or construction, but it didn't affect us much. The free breakfast was very... More

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See 2 more reviews by P N for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
11 April 2013

Your business is very important to us and we value your feedback. I sure hope that the next time you and your sister decide to getaway, you choose to stay with us again. I remember checking you into the hotel, and thinking how nice it was that you two planned this time together, as I do this with my sister... More

Detroit, Michigan, Usa
1 review
3 of 5 stars Reviewed 5 April 2013

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Review collected in partnership with Best Western

Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 April 2013

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West Melbourne, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 31 March 2013

This hotel is in a semi industrial area but if you take the back road you head right into a main shopping/eating area. Walmart is 5min away. We reserved a non-smoking room but it was evident that someone definitely smoked in this room. When we told the front desk, she said that "yes that happens" and then offered us Fabreeze.... More

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See 2 more reviews by Kate E for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
2 April 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We do apologize for the smoke smell you had in your room. As stated at check in, we are... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 26 March 2013 via mobile

Room was very big but very dirty. There were rings on the table from the previous person that may have stayed there. Wanted to leave my drinks in the fridge but, that was very gross and looked like it had never been wiped out. The water pressure in the shower was terrible, and the toilet was even worse! I will... More

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See 2 more reviews by chachi10 for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
30 March 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More

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MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 22 March 2013

Would not stay there again, in spite of the nice people who work there, and their decent breakfast. The location was next to two long-term motel/hotel places, behind car dealers and a Wal-Mart. Yuck. A couple of construction workers were standing right outside the back door smoking and drinking when we arrived, such a classy touch. The site I expressed... More

Was this review helpful? Yes 2
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
30 March 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can... More

 
 
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Additional Information about BEST WESTERN Louisville East

Also Known As:
Best Western Envoy Inn And Suites
Best Western Envoy Hotel Louisville
Best Western Louisville
Louisville Best Western
Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotels in Louisville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
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