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Extended Stay America - Louisville - Dutchman

2.0 of 5
6101 Dutchman Lane, Louisville, KY 40205
Hotel amenities
Extended Stay America - Louisville - Dutchman
Ranked #62 of 96 hotels in Louisville
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21 reviews from our community

    Trip type
Traveller rating
    4
    1
    6
    4
    6
Date Rating
1 review
3 of 5 stars Reviewed 14 April 2013 via mobile

I have stayed at this facility several times over past year for work in Louisville. Every time in the past that I stayed the staff was incredibly helpful, to include Andrea, Beth, and Torri. Would have defiantly recommended any of my family to stay until this last visit. New manager was brought in and could not have been more rude,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review
18 April 2013

I appreciate you bringing your experience to our attention. Your comments in regards to helpfulness of our staff are much appreciated; yet, I was disheartened to read about your unfavorable experience with the new manager. To uphold our company's high standards, we will enhance our customer service training moving forward. Our team is committed to satisfying our guests, so we... More

Atlanta, Georgia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 April 2013

Great 2-star hotel! The kitchenette was very useful. Everything was clean and worked fine. The kitchenette/bathroom areas had wood laminate flooring, which was a nice touch. I felt safe in the room. We didn't use our heat at all, and the room was nice and cozy, even though it was snowing outside when I went to get breakfast. I would... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
3 April 2013

Thank you for your review. The room is like a little apartment with the bedroom, bathroom, and the kitchen. That is why the hotel is a perfect fit for those travelers with longer stays. Thank you again. More

Louisville, Kentucky
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 March 2013

The extended stay is close to shopping. The St. Matthews mall is the next exit on the highway. There are lots of restaurants within walking distance. The staff is very friendly and they seem to take an interest in each individual customer. The only downside to this hotel is here are tiny roaches that roam around the kitchen at night.... More

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See 2 more reviews by Lace B for Louisville
Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
30 March 2013

Thank you for your review. We will look into the issue you mentioned in your comments. The staff at the hotel want all our guests to have a great experience. More

South Florida, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 16 February 2013

Tori and Andrea were a pleasure to deal with. They address any issues immediately without hassle The next time in Louisville I would stay here again. Very close to Mall St, Matthews and good shopping. Be sure to check out the Body Shop while there..

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Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
18 February 2013

Thank you for your review. Andrea and Tori work hard to provide the best guest experience possible for all our guests. Come back and try our new GRAB and GO Breakfast that has coffee, muffins, oatmeal, fruit, and breakfast bars. Great start to your day! More

1 review
5 of 5 stars Reviewed 1 February 2013 via mobile

My room resembles a room at the Red Roof Inn. My refrigerator was old but worked fine. The mattress was comfortable. Really, for the money you cannot go wrong. The staff is sharp and friendly and accommodating. Very clean. Abdolutely no problems with noise or safety. This a a very good part of town. I am in the process of... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
4 February 2013

Thank you for your posting. The hotel is the best value in Louisville with the kitchens and close to eating and shopping. The hotel is a great place to stay either one night or like you when relocating to the Louisville. Thank you again and see you soon. More

Las Vegas, Nevada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 January 2013

My review is not so much of the facility(which was adequate) but of one particular person who went above and beyond to make us feel important and special. Her name is Tori and she was knowledgeable and the nicest sweetest person I've encountered in awhile. She made calls for us, gave me extra pillows, suggested places for us and just... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
6 January 2013

Thank you for your review. Tori does a great job and was very happy that you mentioned her outstanding service. Thank you again and I will make sure Tori gets to see your review. More

Elizabethtown, Kentucky
1 review
5 of 5 stars Reviewed 31 December 2012

I have stayed here a quite a few times in the last 6 months for business and my stay has been very good. The room has everything that I need and kept clean and organized, the people that work here are very friendly and any questions or anything I need they have taken care of especially Andrea and Tori they... More

Was this review helpful? Yes
Joe O, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
20 January 2013

Thank you for your kind words about the hotel and the staff. We appreciate you getting the word out that this is a great place to stay. Thanks again. More

Minneapolis, Minnesota
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 24 September 2012

My room was sad - all beat up and worn out. I was scared too look closely at the mattress and sheets, but they did seem clean. The bed was way too firm though. Only two body towels in the bathroom, but they gave us more. We fell asleep first listening to the refrigerator, then the air conditioner, then the... More

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See 2 more reviews by Angela_Minneapolis for Louisville
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review
27 September 2012

I recently received a copy of your review of the Extended Stay America Louisville - Dutchman. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. Given how... More

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Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 23 July 2012

I booked this hotel through hotels.com without seeing the room online. This place is a cheap dump. We were tired of driving and decided to sleep overnight and drive home the next morning. I would have been more comfortable in my car. The room was booked under the impression of having a bed and a sofa sleeper. The sofa sleeper... More

Was this review helpful? Yes
ChristopherTM, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review
30 July 2012

Thank you for taking the time to make us aware of your experience at our hotel. Ensuring you are totally satisfied with your stay, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand... More

Louisville, Kentucky
1 review
1 of 5 stars Reviewed 11 June 2012

Woke at 1:30am and felt a little itchy. Pulled off sheets and found a large 3rd stage bedbug in middle of bed. Also found 4 ants crawling around by kitchen area. I know bedbugs from having been chewed alive by a bunch in Cleveland last year!

Was this review helpful? Yes
Management response:
11 July 2012

I recently received a copy of your review of the Extended Stay America Louisville - Dutchman. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the bed in... More

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Additional Information about Extended Stay America - Louisville - Dutchman

Also Known As:
Extended Stay America Louisville
Extended Stay Louisville
Louisville Extended Stay
Address: 6101 Dutchman Lane, Louisville, KY 40205
Region: United States > Kentucky > Louisville
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #62 of 96 hotels in Louisville
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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