We've stayed at the Horseshoe many times over the years, so I remember when it was shiny, new and elegant. It's sad to see it now bordering on shabby. We paid extra for a luxury guaranteed non-smoking room. The room absolutely reeks of cigarette smoke. Whether someone smoked in here or whether it's drifting in from elsewhere is difficult to... More

This was out first stay at the Horseshoe in Bossier City, La. 2/10/12. The staff was wonderful. The room was okay,not what we expected for the Horseshoe. The bathroom was filthy. We were very disappointed and will not stay again. I suppose we expected a higher standard for the Horseshoe. If not for the staff, i really would not have... More

Stayed at the Horse Shoe Hotel and was very pleased. The room was exceptional. Very clean, linens were fresh and the bathroom was spotless. The hallways were well lighted and clean and smelled fresh. Most important was the security at this hotel is very visable and they take exceptional measures to make your stay safe. The employees were very nice... More

We arrived on a Thursday night and left Sunday. Rooms were clean, Lobby was elegant, food was suitable, and service was good. Did love some of the sandwiches at the Burger Bar. The Poker Room was fun, make a few bucks there, but lost them back on the slots, which seemed a little tight. Overall, had a great time and... More

I have written several reviews of the Horseshoe but this was the best visit yet on Jan. 20th, 2012. Renovated rooms. Nonsmoking floors. Flat screen TVs now. Easy check in and out. Friendly staff. Diamond Club is the best with free drinks and food for Diamond members and their guests. Cigar counter outside the club. New buffet. Total Rewards made... More

Its not las Vegas but it is the classiest hotel casino in Shreveport Less riff raff here than other places in the city...stayed in room 1721 which had great view and plenty high enough. Rooms are a bit dated especially the old tvs but cute place....large tubs fit for 2 More

Overall this is a very lovely hotel. We were travelling through the area and made a special stop to go there. The staff was friendly. The room service food was good. The casino was nice. The room was very nice, large with comfortable beds. The bathroom was beautiful. However, this was all kind of ruined by the fact that I... More

I have been staying at the Horseshoe in Bossier 7 times or more a year for over 5 years I will stay no where else when I am in the city even though I have free room offers from five other casinos there every month. WHY?? CUSTOMER SERVICE I have NEVER had a terrible experience at the hotel, bars or... More

For a Luxury Hotel, their rooms should def. be updated along with everything in it. (Beds, couches, T.V.'s, etc.) More