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Holiday Inn New Orleans West Bank Tower

3.0 of 5
275 Whitney Avenue, Gretna, LA 70053
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Holiday Inn New Orleans West Bank Tower
Ranked #1 of 4 hotels in Gretna
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75 reviews from our community

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    41
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Date Rating
Cleveland, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

This was a 3 day stay for a family reunion. The hotel has 13 floors and we were on 5th floor. Room was nice, service pretty good for a hotel that size. Hotel dining is next door (within hotel) at a bar and grill. Breakfast was $7.95 for adults and kids eat free. Reasonable. I was told by a military... More

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Collegeville
1 review
1 of 5 stars Reviewed 4 June 2013

I would have rated this hotel a 5 but I have an ongoing billing nightmare I've been trying to straighten out for a month!! I was billed for an additional room on my bill and it has been a disaster getting them to take it off my credit card!! After talking to multiple people regarding this error it remains unresolved... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
10 June 2013

Greetings Katrinia, Thanks so much for your business and for taking the time to share your experience with the tripadvisor community. I want to sincerely apologize that you experienced a billing issue during your stay. This is certainly out of the ordinary for our team and I want to ensure that it has been resolved. I have contacted you through... More

Dublin
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 13 May 2013

Booked on Priceline for N.O. Jazz Festival, stayed 3 nights. Requested a room not near highway but hotel is round so all sides surrounded by highway noise. Room was spacious, small bathroom / toilet could barely close door. Very dark need lights on all the time. Shuttle service does not operate from Louis Armstrong airport to hotel in West Bank,... More

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See 2 more reviews by carfly for Gretna
IHGCare, Guest Relations Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
28 May 2013

Dear carfly, Thank you for taking the time to post a review of our property. I truly apologize for the not up to par experience you had during you stay with us. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how... More

Tequesta, Florida
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 May 2013

This location is convenient for my business travel. It is also close to the touristy areas BUT you will need a car. (There is a ferry to the touristy area. The hotel will give you the info but I never did this). The hotel itself is OK. There is a restaurant/bar onsite. The problem with this hotel is the ROAD... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
10 May 2013

Greeting to our Floridian Friend, Thanks for your business and your review. Also thanks for pointing out the convenience of our location for business travelers. Quick access to the expressway, downtown New Orleans, and everything on the west bank are great selling points for business travelers which need to be in the middle of everything in the city. Sorry that... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 April 2013 via mobile

If you have business on this side of the river, its a great place to stay. If you are a tourist without a car it would be very inconvenient. We had to have a car this trip so that was not much of a problem, except on the nights we wanted to drink. Cab fare to the French Quarter ranged... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
10 May 2013

Hi Erin, Thanks for your business and for pointing out our great location, free parking, polite staff, and attention to cleanliness. It is our commitment to our guests that you will get our very best during each stay. We've recently improved the breakfast bar selection due to feedback from great guests like you. We now offer rotating selections of breakfast... More

Prague, Czech Republic
Top Contributor
81 reviews 81 reviews
63 hotel reviews
Reviews in 59 cities Reviews in 59 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 21 April 2013

At first sight, I was not disappointed: courteous welcome, prompt checkin, large and well appointed room, fast and free wifi. However second later I discovered that my room had a direct view of the motorway and that the windows were nowhere near to soundproof. The situation was actually worse than in some of the airport hotels with direct runway views... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
10 May 2013

Good Day, Thanks so much for sharing your review and for our conversation via email. Its important to me that I learn from each guest's experience and your valuable feedback is going to help us to improve. I am very thankful that you pointed out our food quality and service levels from our staff. We spend lots of time on... More

Kenosha, Wisconsin
1 review
4 of 5 stars Reviewed 6 April 2013

We are a family of 4 that recently stayed there for 5 nights...The hotel was clean with the exception of the floors in the restaurant,,,they were so sticky we could hear our shoes making noise with every step we took....on the other hand the waitress we had most mornings (Lourdes) was very nice and helpful with directions to things we... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
8 April 2013

Thanks for your business and for sharing review with the Tripadvisor community. We value the feedback of our treasured guests and thank you for taking time to share your opinion. Cleanliness is of the utmost importance to us and thanks for noting how clean our property was save for the floor in our Roundhouse restaurant. We do work hard on... More

Phoenix, AZ
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 28 March 2013

The staff is great; everyone was friendly and helpful. The rooms have been renovated so they are adequate size and comfortable with ample amenities, although it would have been nice to have had hand lotion provided. I had a king room and the bed was comfortable although I am not crazy about the small pillows that seem to be the... More

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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
8 April 2013

Greetings, Thanks for your business and your very thorough review. Your detailed description certainly helps travelers make an educated decision when looking for lodging accommodations. Our staff really does make the difference so thanks for pointing out how pleasant and helpful our folks are. We continually work on our service training so I'm happy to know we did a great... More

Fort Wayne, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 March 2013

We stayed at this hotel before a cruise, and it suited our needs just fine. The hotel has 15 rooms on each floor in a circle around the elevators. We had a lot of noise from the highway outside and the elevators inside, so it wasn't great, but it was clean, comfortable, the parking was free, and it was close... More

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
8 April 2013

Greetings, Thanks for your business and your review. I appreciate you pointing out our free parking which is very important to cruise guests such as yourself. Also our close proximity to the Port of New Orleans really makes our property a great choice for those taking a cruise. It's even better now that there is no toll. Now guests can... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 March 2013

Awesome Staff...Awesome art work...Free parking other Big Easy hotels were charging $30+ to park...RoundHouse grill was good....Beds were Awesome...Skyline view was good...Very Clean and Roomy....Location was decent....

Was this review helpful? Yes 1
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this review
19 March 2013

Greetings! Thanks so much for your truly excellent review. I really appreciate you taking the time to point out things such as our artwork. We have worked hard to assemble a collection of items that are "Uniquely New Orleans" and are thankful you noticed!! I also thank you for pointing out our terrific skyline views. I know I am biased... More

 
 
 
 
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Additional Information about Holiday Inn New Orleans West Bank Tower

Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn
Address: 275 Whitney Avenue, Gretna, LA 70053
Phone Number:
Region: United States > Louisiana > Gretna
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Gretna
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Perched high above the mighty Mississippi River with a commanding view of the Crescent City's beautiful skyline, New Orleans' best hotel value is the all new Holiday Inn New Orleans Westbank Tower. All the excitement that the Big Easy has to offer is just a five minute drive across the Crescent City Connection. Within minutes you ll be in the heart of the city within blocks of Canal Place Shopping Mall, Harrah s Casino, St. Louis Cathedral, the French Quarter, the Riverwalk and Bourbon Street! We've thought of everything so you won't have to, with brand new, modern surroundings and all of the features that business and leisure travelers expect, including complimentary wireless high-speed Internet and business center. Relax in the Round House Bar and Grill while catching a game on one of our large flat panel HDTVs. Work out in our state of the art fitness center and take some time to enjoy our tropical pool area. We are conveniently located just minutes from: the French Quarter, Mardi Gras Parade Routes, downtown New Orleans, Ernest N. Morial Convention Center, Louisiana Superdome, New Orleans Arena, Oakwood Shopping Center, and all that the Westbank has to offer. When planning your next visit to New Orleans, a corporate meeting, family reunion, wedding or rehearsal dinner, the Holiday Inn New Orleans Westbank Tower is the best value! ... more   less 
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Holiday Inn New Orleans West Bank Tower
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