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All 15 Kenner hotels

Hilton Garden Inn New Orleans Airport

3.0 of 5
4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
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Hilton Garden Inn New Orleans Airport
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55%
Ranked #9 of 15 hotels in Kenner
Most recent review
5 of 5 stars Reviewed 13 June 2013
Kaye C Mary Esther, United States
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90 reviews from our community

    Trip type
Traveller rating
    37
    13
    19
    9
    12
Date Rating
Mary Esther, United States
1 review
5 of 5 stars Reviewed 13 June 2013 NEW

Hotel was clean and the staff were very friendly and helpful. Although some remodeling was taking place we were very pleased with the cleanliness. Would not have known about remodeling except for the signs were posted. Great breakfast buffet.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
17 June 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

Houston, United States
1 review
4 of 5 stars Reviewed 9 June 2013

The hotel is conviently located to the Treasure Chest Casino. It's currently undergoing some freshening up processes, paint, furnishings, and A/C. The lobby and common areas were warm but the room was comfortable. The room AC united cycled frequently which was a bit disturbing. Hotel Desk agents were very pleasant and helpful. Breakfast was excellent and the wait staff was... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
17 June 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

hillsdale, United States
1 review
1 of 5 stars Reviewed 29 May 2013

People slamming doors, running in the halls, yelling all night and the front desk did nothing! Rooms are in desperate need of a remodel. The pancakes for breakfast were so hard and dried out I was unable to cut them! Avoid this place at all cost!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
31 May 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

Travellers are raving about these Kenner hotels

Extended Stay America - New Orleans - Kenner
4 of 5 stars
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Kahoka, United States
1 review
5 of 5 stars Reviewed 29 May 2013

I would recommend this hotel to any of my business associates as well as friends and family. It was the quietest place I have ever stayed and it was a full house. Breakfast was wonderful as was the service (refills on my orange juice), and it was very neat and clean. I am thinking of staying at the same hotel... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, General Manager at Hilton Garden Inn New Orleans Airport, responded to this review
17 June 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Amy Stettner Assistant General Manager More

odessa, United States
1 review
3 of 5 stars Reviewed 21 May 2013

The AC unit is extremely to loud and seems to constantly run no matter what temperature the room is set too. The adjustable setting on the mattress was broken making the bed extremely soft. I woke up with a terrible back pain the following morning and would have been better off sleeping on the floor.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
23 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Bridgewater, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 21 May 2013

The hotel is listed as located close to the Airport... but...: Long ride on the hotel shuttle from the airport. Long wait for hotel shuttle at the airport (50 min). Room are not clean, sheets feel like someone slept there before... Room are not clean, sheets feel like someone slept there before...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
23 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Birmingham, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

The hotel was very nice and very well priced. The room was clean and our overall experience was okay. The hotel claimed that breakfast was included in the price of the room, but we were charged for breakfast when we sat down to eat. The hotel was great about setting up transportation for us around the city and the staff... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 30 April 2013 via mobile

In need of a little decor refreshing. Carpeting all over the hotel is dirty. Great service in the dining room. Well located and quiet. Will I be back, maybe because on the Hilton points. But, could be trying another one next time i have to stay near the airport.

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review
3 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We arre in the process of renovating the entire hotel that... More

Ellicott City, Maryland
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 28 April 2013

After a late flight which was delayed even further, we arrived at New Orleans airport , had problems getting rental car then had to go to the Hilton where we thought we would at least find quality room service. We arrived after 11 pm and the clerks at the front desk could barely be bothered to greet us-no cart(or help)... More

Was this review helpful? Yes 2
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Alexandria, United States
1 review
5 of 5 stars Reviewed 25 April 2013

Did not encounter any problems with stay at Garden Inn Hilton. The hotel was close to Ponchitrain Conference Center and the casino boat. It was easy to get in and out of parking lot. The facility was esceptionally pleasant to look at and clean. The breakfast was good quality and great selection.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

 
 
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Additional Information about Hilton Garden Inn New Orleans Airport

Also Known As:
Hilton Garden Inn New Orleans Airport Hotel
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
Kenner Hilton
Address: 4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Kenner
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hotel Kenner New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a complimentary hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer a nightly manager's reception with drink specials and complimentary hors d'oevres along with dinner in room dining and a 24 hour lobby Pantry for sundry and other food items. The Hotel Kenner also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. All rooms feature refrigerators, microwaves, coffeemakers, work desks, two phones, complimentary high-speed Internet access, Wi-Fi, PrinterOn capabilities, voicemail, dataports, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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