The motel seemed fine at first but soon after checking in part of the bathroom light fixture fell to the counter and scared us. The carpet was worn and frayed and you could see under the door. The carpet had bits of trash all along the edges and the room smelled. The receptionist was nice and gave us another room..... More

I stayed for two nights in February and I was pleasantly surprised. At the last minute, I needed a hotel in Shreveport for two nights. After reading the other reviews, I wasn't sure about this property but it was available and the price was more than reasonable. The front desk staff were attentive and courteous; they promptly answered our questions... More

Started with the room we were given was not made up. Towels all over the floor, beds unmade, etc. Next room we were given, a non-smoking room, was made up but filthy and had no towels and smelled like cigarette smoke.The carpeting was dirty and worn very badly. We had just stayed in 6 different hotels and this was absolutely... More

To be honest, I was reluctant to stay at the Best Western Richmond Suites Hotel in Shreveport because of the negative reviews on tripadvisor and two other sites. I even called the hotel before booking my reservation to see if the manager had any explanation for the bad reviews. She said the negative reviews were submitted before she began managing... More

We stayed in a former hospitality suite. The good: The room was huge ( a double size), had a full kitchen, access to 2 patios and an abundance of seating. Wonderful free hot breakfast in a nicely appointed lounge. The bad: Smelled moldy - even worse when A/C was on, leaky toilet, burned out light bulbs, no overflow plate on... More

Checked in at 6:30. Cable didn't work, ice machine didn't either.Chair at the desk/workstation had a huge hole with the padding ripped out. But we were tired and hungry so we went out for a quick bite.When we got back and turned down the bedsheets we discovered dozens of dead bugs ; by 9:30 we were outta there.The front desk... More

We had never stayed in a Best Western Richmond Suites hotel. We were very pleasantly surprised. The room as clean and very spacious. It had a kitchenette, living room area, and a separate room for the bedroom, along with a little patio outside. The breakfast provided each morning was very good. We enjoyed the tennis courts, and had it been... More

The front desk staff was rude and unfriendly. Watch out if you are using any type of a discount service (like priceline, Corp lodging Etc) They will treat you like second class citizens. I personally stopped in the night before to check a room out and to book 3 night’s stay starting the next day. I told the clerk that... More

I arrived about 9:00 pM at this hotel. The first room I got, the A/C worked great but the fan motor made a loud whirring noise and the room smelled foul and musty and moldy. So I called the front desk to request a room change. The lady was somewhat rude about it. I got a room change and the... More