I made a reservation for this hotel and cancelled in plenty of time and they still charged my credit card for a stay. Cannot get a response from the hotel about giving me a credit. Said they would credit it in 2 days still no credit. Can't ever reach a manager and of course they have not called or responded... More

Hotel really was not that bad. Good location to down town activities within walking distance to boardwalk, but I suggest a shuttle. The bridge over the river seems quit long. What makes this property terrible is 200.00 dollars, a credit card and medications were taken from our room. The police were called, they inter viewed some hotel staff. We know... More

First off, this is an old building that has had updates done. The lobby was clean. We made reservations online with special request, they didn't have what we requested in type of room we reserved, but gave us other options that fit exactly what we needed. Rooms were fantastic! We had two king suites, both on 4th floor. Decor was... More

The hotel was well priced but as usual you get what you pay for. The TV was not working i called the front desk to report it and they said someone would come check it out and noone ever came check it. The breakfast buffet was really not kept clean (there was a worker there but not sure what she... More

We really wanted to like this BW. The lobby decor is beautiful, the desk clerk friendly and had great recommendations for eating on the Boardwalk. We are consistent BW customers, and seldom have a complaint. But the ick factor for BW Chateau Suites must be given a negative review. The double sinks had gobs of blue toothpaste, obviously not cleaned.... More

I Have NEVER in my life been treated sooooo RUDE! The clerk had 4 people in line and continued to talk on phone NOT a business call! I saw roaches in my room ! They over charged my room and said if I called again vvthe would file harrasment charges! The clerk I first talked to said "Mam I cant... More

The one way system in Shreveport is rather a challenge, so we found it hard to actually locate an hotel without the Internet. We tried a Holiday Inn but were not impressed so my husband popped across the road to this Best Western. We were given a whole suite at an incredible rate. Apart from being enormous, with a kitchen,... More

This was the worst experience of all my stays at Best Western! We tried to check in at 4:00 and waited an hour before we were told the rooms were still not clean. Returned at 9:30 p.m.and still not clean.