Had a great drive to SHV and was ready to check in and relax....took 35 minutes to get to a single clerk with no help. Truck driver in line behind me states he stays here once a week because his company pays for this hotel and it is ALWAYS this way. The "manager on duty" wasn't even there! Bartender indicated...
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Thank you for taking the time to post your remarks regarding your recent stay with Holiday Inn Shreveport West. I am certainly sorry we failed to meet your expectations. We are an older hotel but pride ourselves in room cleanliness and excellent guest service, from our front desk to our housekeeping department, as you can see in pervious TripAdvisor postings...
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This hotel has all you need from a hot tub to having a cocktail in the lounge. I enjoyed my stay there and the staff was always helpful and very friendly. The hotel had a nice touch of extra priority points and a basket of snacks for your room daily.
Keep up the great service.
Thanks to your staff for...
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Thank you for posting your review regarding your stay at the Holiday Inn Shreveport West. We are always very happy when a guest comments about the wonderful service they have received. Your comments were shared with our hotel staff, so they may know what a great job they are doing, and also to ensure they are recognized for their efforts.Thank...
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This is not a Holiday Inn Express so it is not new by any means, it has a neat layout but not the cleanest place I have ever been. I travel for business about 75% of the year and have stayed here several times. It has a convenient restaurant that is ok, and a small bar inside to grab a...
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Thank you for posting your response regarding your recent stay at the Holiday Inn Shreveport West on TripAdvisor. The Holiday Inn Shreveport West is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your willingness to share your positive as well as your negative experience...
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Stayed on business trip, so unsure of price.
Staff did not change a/c settings after I left a note (working outside in 110 degree heat, then returning to 60 degree room is not comfortable).
Coffee maker in room. Coffee ok. Had cable, but didn't watch tv.
wifi supposedly available, but couldn't connect to internet with phone when using. Also poor...
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Thank you for taking a moment to review our hotel. I am glad to hear that you rated our hotel very high in cleaniliness, as our housekeeping staff and hotel managers take our guests satisfaction very seriously when it comes to a relaxing and enjoyable guestroom. We are sorry to hear that your cell phone reception was not as desired....
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Stayed here one night while on minor league baseball tour with sons, and a couple of others. This is an older Holiday Inn – the main reason I selected it was for a suite and the indoor-outdoor pool. The indoor part is relatively small, but the outdoor part is fairly large (especially by today’s hotel standards). Arrived late after a...
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On behalf of myself, and the entire staff we would like to thank for the kind remarks you recently posted on TripAdvisor detailing your experience with our hotel. It is our intent to make you feel at home and to not just meet your expectations, but to exceed them. We truly appreciate your business and look forward to seeing you...
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We were in town for our daughter's wedding and had booked rooms and suites at three area hotels. We chose to stay here for location and their wonderful pool for our grandson.
The hotel is VERY clean! Beautifully updated and comfortable. We had a room on the third floor with a large balcony overlooking the atrium and pool.
The staff...
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On behalf of myself, and the entire staff at the Holiday Inn Shreveport West we would like to thank for the kind remarks you recently posted on TripAdvisor detailing your experiences with our hotel. It is our intent to make you feel at home and to not just meet your expectations, but to exceed them. We truly appreciate your business...
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The hotel on the Holiday Inn Website makes this hotel look rather nice. Unfortuneatly, the hotel is very outdated. The only portion of the hotel that was updated was the bathroom. The carpet, TV, elevators (ugh...only one near the front desk) were in desperate need of an update. I would recommend researching other Holiday Inn's in the area. Maybe you...
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Thank you for taking the time to post your remarks regarding your stay with Holiday Inn Shreveport West. I am certainly sorry we failed to meet your expectations. We are an older hotel but pride ourselves in room cleaniliness and excellent guest service, from our front desk to our housekeeping department. In 2008 we went through a major renovation of...
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I am not one to write reviews or participate in surveys etc... But I must say, with the Customer Service I received, I MUST! I was greated by two on the SWEATEST ladies, Ava and Sheila, they were Wonderful! I immediatly felt at home! My check-in was a breeze and a joyful experience with Ava and Sheila. I was not...
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Thank you for posting your reviewregarding your stay at the Holiday Inn Shreveport West. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.
We are always very happy when a guest comments about the wonderful service they have received. As soon as we received your comments, they were immediately shared with our...
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The rooms AC fan rattles loudly. From looking at the website I thought the indoor outdoor pool was two seperate pools. I did not know they are the same pool with a channel that conencts them, the water is freezing! The same very cold water from the outside pool is in the indoor pool. I picked this hotel because I...
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Thank you for taking the time to post your comments regarding your recent stay at the Holiday Inn Shreveport West on TripAdvisor. While our Maintenance Department regularly performs preventive maintenance on our overnight rooms, I am sorry that we failed to provide you with a satisfied stay, as we are committed to providing to all of our guests The issue...
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OK, You hear all the time about how nice a place is when it really isnt. I was forced to stay here due to a break down in Louisiana. I have stayed in many many many hotels all across teh country while playing college and arena football and for work. I will tell anyone listening that this is hands down...
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We truly appreciate your taking the time to post your kind remarks about your stay at the Holiday Inn Shreveport West. While it is unfortunate that you broke down, I am truly happy that we were here for you and were able to make your stay pleasant. Your kind remarks will be shared with our front desk staff and they...
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114 Reviews
30 Reviews
