A whole new perspective for HIExpress - apparently some are nothing more than a Budget Inn with a higher price tag. When we initially opened the door to the room we were assaulted with a smell of "musty meets cheap deodorizer", it was so bad my kids refused to go into the room initially. A few minutes later I turned... More

if you don't want a smoking room, make sure they put you on the lower floor. we were given a non-smoking room on the 4th floor, but it appears most of the rooms on the 4th floor were smoking rooms so as soon as we get off the elevator it was a strong smoke smell and our room smelled too.... More

Our rooms were clean and the bed was very comfortable with 4 pillows (2 soft 2 firm). Our room did not smell, but the halls did. The halls smell the smoke. The air conditioner worked fine in our room and our room had all the amenities you could ask for. We had a TV, microwave, refrigerator, computer desk, blow dryer,... More

Allowed my husband to pick the hotel for this leg of our 3 week trip. Never again, without checking out trip advisor. Pretty much the bad reviews spell it out. We paid 92 for the rom with a military discount. We paid way too much. First, the good. Overall the room was clean. Okay for the bad. First, the front... More

We left Holiday Inn Convention Center in Monroe after a clerk used the wrong credit card number, we were signed in using our company credit card. But since my family came along we paid for movies and food with out personal bank card. They charged $610.40 on our personal acct., room cost which should have been billed to the company... More

Other than the showerhead in my bathroom, nothing else worked the way it should. The shower mat had mold stains. The tub was not clean and the toilet would not flush, however it did run all night. The sink/tub both drained very slow. One of those few times when after taking a shower, I felt like I needed another shower.... More

This is an older property, but very well maintained. The indoor pool and jacuzzi were excellent after a long day. Dining room is open for breakfast and dinner, all amenities can be roomcharged if you reserve your room with a credit (not debit) card. Very convenient if your work day is full. Three adults poolside was less than $100. A... More

Staff was very friendly, comfortable beds and four pillows per bed. (two soft & two firm) Room was very clean and bathroom had extra towels. Breakfast the next morning was great. I will stay at this Holiday Inn next time I am in Monroe. More

We checked in our room and and immediately knew we made a terrible choice. Ther were people in and out of there rooms, they were drinking at the outdoor pool, I believe they were living there. There were little bugs all over the bathroom. Carpet was stained. We were told by reservations this was one of there best rated hotels.... More