We are greatly disappointed with the customer service we are receiving this year. We were given coupons for our 2012 vacation after going to a meeting for Ideal cottages memberships at your Old Orchard resort. The staff told us to use them towards our vacation this year. I can't believe we were considering purchasing a membership! The reservations office is... More

Ideal cottage were advertised as cottages that can sleep up to 7 people. In reality, they are premanufacture houses build like RVs to be installed on camping. The so called sleeping loft is a "crawl-in" space that only suit young children so it limits the use of 4 sleeping spot. The clearange is about 3' at the center, less on... More

We had a bad experience. Staff didn't follow through on what they promised (such as wifi, and when we registered, I told them it was a requirement for my work. They said we'd have it, then when that didn't transpire, they did not back their word). They changed the pool hours (closed early even if it wasn't storming) ... and... More