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Extended Stay America - Washington, D.C. - Germantown

2.5 of 5
12450 Milestone Center Dr, Germantown, MD 20876
Hotel amenities
Extended Stay America - Washington, D.C. - Germantown
Ranked #2 of 4 hotels in Germantown
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24 reviews from our community

    Trip type
Traveller rating
    18
    3
    2
    1
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Date Rating
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 9 May 2013

Clean hotel, loved the breakfast. Best customer service I've had in a long time, best customer service I've ever had at a hotel check in. Alicia is a nice lady, the place runs very smoothly and the staff is very friendly.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
13 May 2013

Jon - Thank you for taking the time to write a review of your stay. It's great to hear that you loved our grab and go breakfast. As well, we really appreciate your kind comments about the staff, especially Alicia. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More

Clarksburg
1 review
5 of 5 stars Reviewed 3 March 2013

This was my family's home for almost 3 years. Throughout our entire stay there, we were treated like family and in turn, they became our family as well. The management and staff are the finest. Out of all the hotels we have visited, rather it was business or personal, this one was the best. I would definitely recommend this hotel.... More

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
8 March 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 February 2013 via mobile

My work takes me all over the country, and since most of that work lasts 2 weeks or more, I try to stay at an Extended Stay America wherever I am. However, not all of their properties are created equal! I had just come from one in another state that soured me a bit. I hesitated making my reservation at... More

Was this review helpful? Yes 1
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
1 March 2013

Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to... More

Gaithersburg, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 January 2013

I stayed here just over night, I'm assuming that I was in such a rush to get on with my day that I left my diamond ring behind. I know if i had left it no one would be honest and actually say they found a the ring, but I took my chances. Sure enough the house keeper found it... More

Was this review helpful? Yes 2
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
6 February 2013

Thank you for your great review of our property. I'm glad that we were able help you find the items you left behind and provide you with Great guest service. We look forward to seeing you again, should your travels bring you back to our area. More

Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed 27 January 2013

My family and I stayed here when your power went out for a couple days. The staff was very friendly and attentive. We had a clean bedroom and a living area, good size refrigerator and stove, big TV, large closet, comfortable armchair. If you have to stay anywhere for an extended period of time, I would highly recommend this hotel.... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
31 January 2013

It's always satisfying to read positive feedback from our valued guests, like you. I am happy you enjoyed our renovated rooms and friendly customer service. Feel free to reach out to us directly if we can assist you in any of your future travels. More

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 16 January 2013

This is by far one of the most friendly, professional, and cleanest establishmnet. The upgrades are nice and the setting is awesome. Everyone is so friendly. I often stay here when in town on business. However, my last visit was not so good. There were police officers everywhere - apparently there had been a robbery and this was not the... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
21 January 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America - Germantown. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist... More

Illinois City, Illinois
1 review
5 of 5 stars Reviewed 16 January 2013

This hotel had really friendly staff who were very helpful. It was nice to have conversation and coffee with them in the morning. The room was nice and I was happy to have a kitchen and clean fridge to put food in during my stay.

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
21 January 2013

Thank you for your great review of our property. I'm glad you enjoyed our customer service. We look forward to seeing you again, should your travels bring you back to our area. More

Newtown, Connecticut
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 January 2013

I highly recommend the Extended Stay America hotel in Germantown, MD. It is clean, quiet, extremely well run and affordable. The staff are friendly, knowledgeable and efficient. It is conveniently located on the back street of a residential area that is only two minutes from route 270. Also, it very close to restaurants, shops and grocery stores. It literally was... More

Was this review helpful? Yes 1
See 3 more reviews by Gregg G for Germantown
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
4 January 2013

Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back... More

Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 26 November 2012

My husband and I were traveling back home after the Thanksgiving Holiday. We stopped at this hotel and can honestly say it was nice. When we checked in, the night clerk, Stuart, was very helpful and cheerful. We were tired and could have been cranky, but he kept things light and put us at ease. The room was nice, and... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
28 November 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 11 November 2012

My girlfriend and I stayed here the night before she attended an Intro to Mountain Biking course being held by REI at Schaeffer Farms. The person who took care of our reservation was super nice and efficient and allowed us a late check-in (10:00PM). When we got there, the front desk area was shielded by a transluscent plastic accordion guard... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
15 November 2012

I recently received a copy of your review of the Extended Stay America - Germantown. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to respond to your issue in a way that... More

 
 
 
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Additional Information about Extended Stay America - Washington, D.C. - Germantown

Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay
Address: 12450 Milestone Center Dr, Germantown, MD 20876
Region: United States > Maryland > Germantown
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#2 Business Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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