Great location, super friendly service, very clean and the rooms were nice! I am a very picky person when it comes to hotels, too. I liked that our room had a fridge which was nice!!! The lobby was very very nice and the free breakfast in the morning was really nice!!!
My only gripe was that the walls were so...
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We stayed at this hotel on our way to Florida and again on our way back. The facility is a little bit older, but quite clean. The bathrooms were clean. The staff was friendly and the breakfast was adequate. The proximity to the Outback restaurant and a few other restaurants are withing walking distance, which was great for us as...
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In Hagerstown to visit a friend at MCI-H for the weekend. I stayed at this hotel because of it's location, right across the street from the Valley Mall and close to Target. Turns out that there are no sidewalks in this area to get easily from the hotel to the mall. Does no one walk in Hagerstown? Anyway, the hotel...
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Thank you for your stay with us and we are grateful for your comments, this helps me as the General Manager to understand the needs of our guests to better serve you. Walking to the Valley mall is a challenge but not sure if the county will add sidewalks in the near future or not but as far as the...
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This was one of the nicest Holiday Inn Express locations we have used. The room was spacious, clean, and quiet. The bed was one of the most comfortable I've ever slept in. It was close to a variety of places to eat, a few were in walking distance. The breakfast was the standard Express food with a very nice dining...
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Thank You for your imput on trip advisor as the General Manager at the Holiday Inn Express Hagerstown, Md. our number one goal is customer service and our staff is trained on excellence and ensuring the best for our guests. We appreciate the feed back which enables us at our hotel to ensure we are providing the best service possible....
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The toilet did not have enough water to flush. Needed to fill the ice bucket with sink water to get enough for it to flush. Internet was slow. Had to sign in many times in one night. Out dated hotel directory. Average staff friendliness.
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Dear Mr. Jason D,
Thank you for your response and as the GM I apologize for any inconvenience during your stay with our hotel. I can tell you we strive for excellence and as we pass our 10 year mark renovations are in the works with all new bathrooms and our hotel directory gets updated every September. As for the...
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Overall we were quite pleased when we stayed here for one night while on vacation. The lobby was inviting and clean, and the employees were courteous and professional. The room itself was nicely appointed and the décor was modern and bright. The ceilings are quite high which adds to the feeling of being in a more spacious area. The beds...
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Thank You for your reponse it definitley helps us with improving our operation to make it better for our Guests. As the new General Manager at the Holiday Inn Express my main goal is Customer Service and to improve on a daily basis. Our Hotel just went over its 10 year mark and renovations to all the rooms are about...
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We spent one night here - just passing through on a long road trip. Our stay was great, the clerks were super friendly and breakfast was super. Doubt I'll ever go this way again, but I would stay again if needed.
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We at the Holiday Inn Express are very pleased you enjoyed your stay with us and welcome you and your family back anytime. Our main mission is to ensure the comfort and relaxation of all our guests and we thank you for your wonderful feedback. We hope to have you all back someday and look forward to seeing you again....
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Clean enough and really good check-in experience. Went downhill from there. Got back from my all-day meeting and the exercise bike (the only one) was broken. Looked forward to that "ride" all day. Desk clerk's response was, "thanks for telling me". Wow, wonder if that is how they are trained at Holiday Inn these days?
Best thing about this HI...
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First on behalf of the Holiday Inn Express Hagerstown I would like to apologize for the bad experience you had during your stay. As the new General Manager my number one goal is Customer Service and I Ensure you training will be conducted on a weekly basis to ensure we answer all questions in a professional manner. We also since...
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Unlike most of my stays, let me start by stating that I stayed on a weekend. The hotel was filled with travelers on the way back from FL and kids staying over for sporting events. Not the quietest of nights. Hotel next to Route 81 across the street from Outback and Buffalo Wild Wings. This hotel is 3 stories and...
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The instant I walked through the lobby door, I felt welcomed by the front desk staff.
They quickly checked me in (no reservation) using my Priority Club card and gave me a small bag with a bottle of water and snacks for being a PC member.
The room was clean, spacious, quiet, and comfortable.
The continental breakfast was standard Holiday...
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