I am a frequent traveler and stay at many Hilton properties. This is the worst embassy suites I have stayed in. The rooms need a complete makeover. The sofa and chairs were stained, the furniture old.
The check in staff was very friendly and the managers reception and bar area very good. I would not recommend this hotel.
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Dear wantitnice,
Thanks for your feedback. I am sorry we did not meet your expectation on the condition of the furniture in your room. Our Property Operations/Engineering team has a very extensive Preventive Maintenance program for our guestrooms. Apparently there is a room that needs attention, immediately. If there is anyway you can share the room number with me, I...
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This Embassy gets the job done as a business class suites hotel for BWI. The suites aren't particularly spacious as far as Embassy's tend to go, but they are far from unbearably small. The decor has an 80's feel with a failure to renovate, which is par for the course for Embassy. Color schemes do not seem to have been...
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FPodesta,
Thanks for reaching out and sharing your thoughts on your stay with us. I appreciate your comments regarding the furnishings in the room. Due to an effective preventive maintenance program, though the color scheme is showing some dating, we are working very hard to keep the rooms themselves maintained and clean. As you make reference, the Breakfast presentation and...
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The rooms at this Embassy actually seemed larger than normal. They were deeper putting the bedroom further away from the room door which helps keep the sleeping area quiet when the hotel is crowded. Service was good and price was right, possibly because it is in the hotel district and has a lot of nearby competition. My only complaint was...
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chriscentralillinois,
Thanks for taking the time to review our hotel. Your comments are appreciated and valued. We do serve all of the hot food from the line, especially during slower times to make sure that we are serving the freshest food possible. During busier times, we have a seperate buffet station that we stock and allows those who want scrambled...
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We stayed two nights at the BWI Embassy Suites. I really like this hotel chain for a couple of reasons - one it gives our family room to spread out and on long trips like our recent one that is a good thing. We also enjoy the pool and the made to order breakfast. The Manager's reception with the complimentary...
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kmroeder,
Thanks for posting your kind words regarding your stay at our hotel and how much you appreciate the Embassy Suites Brand. As noted in previous responses, we have a very good preventive maintenance program for the hotel. Sounds like we have missed a room and need to try and find out where you stayed to address your concerns. Glad...
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Taking the time to insure that you're really taken care of is nonexistent in a lot of hotels. I arrived at the Embassy Suites BWI for an 8 day stay on business. When I went to check in there were some problems, which resulted from a communication problem with my reservation. Not settling with “This is the way the reservation...
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Paul c,
Sound to me like you experienced exactly what we are trying to encourage in our team members - empowerment, empathy and ownership. They made the decision that they felt was best for you, assisted you and then made sure that we delivered. WOW!!! This is exactly what we want. Thank you for sharing your experience. I will make...
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I wrote a review about the Homewood Suites BWI that you can read for background. The short version is that when Homewood would not honor my confirmed reservation, Jeremy Conroy at the Embassy Suites BWI (Linthicum) stepped up and not only held a suite for me, but also honored the Homewood rate that I had confirmed. It probably helped that...
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cdbsoya,
Thank you for your kind words about Jeremy and his willingness and ability to assist you. I am sorry about your challenging experiences with the Homewood Suites. As a sister hotel, they try very hard to take care of all guests, though particularly our Hilton Honors guests. I would encourage you to address your concerns directly with the General...
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I have stayed here several times due to its convenient location and indoor pool. The rooms are clean and the made to order breakfast in the morning is added bonus.
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tae1976,
Thanks for your comments regarding the cleanliness and Complimentary Breakfast meeting your expectations. Breakfast is a great value add for us and we are very fortunate to have a committed group of team members who are trying every day to get our guests day started well. We appreciate your loyalty! Chuck Chandler
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Chose Embassy Suites for the indoor pool, complimentary breakfast, airport shuttle and 2 room suites. Reserved one suite for a one night stay and paid a bit extra for 2 double beds (as opposed to 1 king bed) as I needed 3 beds for our party of 3 and would use the sofa bed as a 3rd bed. Flew into...
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room4me,
Thanks for your remarks about your stay and the service levels you experienced. I take to heart your comments regarding the guestroom. We have a very extensive Preventive Maintenance Program in place for touching up furniture and guestroom maintenance, though it does not cover basic cleaning. I have passed along your comments to our Housekeeping staff to use as...
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The hotel is consistent. The breakfast is a major draw, the food is good, but the attitude of the staff is great in the morning. I stay here frequently and it has almost without exception been above average in service.
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trbart2,
Thanks so much for your comments regarding your stays and the Breakfast staff. As two of the Brand Pilars, the Complimnentary cooked-to-order Breakfast and the Manager's Reception are critical to the success of an Embassy Suites Hotel. Your positive comments about the Breakfast folks are appreciated. They love what they do and it shows in how they deliver services...
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Love the Embassy Suites in general... so the standard is pretty high. Clean rooms, nice staff and good breakfast would be the standard and that is just what you get even at this large establishment during a very busy time. I went for a very large jazz festival and even with a hotel that was probably sold out the personnel...
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MsFroggy32,
Sounds like you are a seasoned Embassy fan... I am very pleased that we were able meet your "Embassy Standards". In my book that puts us in some pretty good company. Glad you were able to enmjoy the hotel and the Jazz Festival. From what I understand, as long as the weather cooperates, it is one of the nicest...
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