The Holiday Inn Express in Rockville is an older, and somewhat tired hotel which is conveniently located near the Metro Twinbrook station. The staff was adequate, but hardly focused on customer service. Breakfast was poor and available in a crowded small room with inadequate space to sit down.For the money, you can do better.

I stayed here for three nights for business and was really happy with the hotel. The staff is so sweet and really helpful. I'd forgotten an umbrella on a particularly rainy day and they not only offered me the hotel umbrella, which turned out to be broken, so they called the shuttle to drive me around till we found one.... More

In town for Gonzaga's graduation and the nearby Marriott and Hilton were booked so we spent 4 nights at this Holiday Inn Express and it was a pleasant stay. It was great having the metro stop across the street and many walkable shops nearby including a nails place and a pizza restaurant that some of our group enjoyed. The hotel... More

We booked in on our points for a weeklong vacation, spending most of our days in Washington, DC. We arrived late on a Saturday and things were fine until Monday night. (I think it was Monday.) We had our disabled son with us. The fire alarm went off twice in the early morning hours of Tuesday. We had to walk... More

Stale air in a clean room is still a room I won't enjoy staying in. Nice staff but won't stay here again. Air con was difficult to figure out and the breakfast was not very healthy. Lots of traffic in this area took 30 minutes to drive 5 miles

This is our second time staying at this location and though the hotel still has some renovation to complete, the entire staff has been great, friendly and very accomodating. From the General Manager to the housekeeping staff, and especially Mary Sommer, Sales Coordinator and Cyndi at the front desk, we were very happy. There is a good free breakfast in... More

Recently stayed at this property for 2 nights. The rooms were nice and updated. The front desk staff was excellent! Very friendly and helpful. The hotel itself seemed to be in decent shape. The breakfast was not very good though. Very limited selection. The omlettes on the first day were not very good. The sausage gravy was good but not... More

My car was broken into while parked in the garage. This hotels' outdoor parking was for retail customers, not holiday inn customers.They charged high parking fee. I did not know that parking at this hotel was not free until I was at check in because they did not disclose it upfront at reservation. The police officer whom I filed the... More

We had a the opportunity to meet your customer service representative, Mr. Jake. Our first encounter with Jake was on 5/8/13, when we checked in. He was very thorough, attentative and most of all very professional. He explained in details of your hotel appreciation of us choosing to stay with you while we were visiting the city. He acknowledged us... More