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All 15 Rockville hotels »

Chase Suite Hotel Rockville

3.0 of 5
1380 Piccard Dr, Rockville, MD 20850
Hotel amenities
Ranked #12 of 15 hotels in Rockville
3.0 of 5 stars 114 Reviews
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114 reviews from our community

    Trip type
Traveller rating
    27
    36
    14
    16
    21
Date Rating
oneconnexions
oneconnexions
Senior Reviewer
7 reviews
3 helpful votes
4 of 5 stars Reviewed 13 January 2012

I see the reviews on this property are mixed. My experience having stayed here two times (a total of 4 nights) has been positive. The rooms are equipped for extended stays - separate living area, kitchen, stove top, full sized fridge. My reivew:For one thing, the price for the area is very reasonable. Second, I've found the decor and comfort... More

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br_luv2travl
Ontario
Contributor
16 reviews
17 helpful votes
2 of 5 stars Reviewed 4 December 2011

I had read excellent reviews on their website and so booked there, due to time constraint, did not check TripAdvisor website till enroute. The fact that it is an exterior hotel which was not in their description, I had to return to the front desk to have the keys reprogrammed as I could not open the door (which after a... More

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Stacey Schuhardt, General Manager at Chase Suite Hotel Rockville, responded to this review
8 December 2011

Thank you for taking the time to post your review of the hotel. Each issue you have mentioned is being looked into. I would like to apologize for your stay not being up to your standards and please know that this is taken seriously as we are continuously looking for ways to improve our product and service. Sincerely, Stacey Schuhardt More

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bigboy61455
xxx
Top Contributor
129 reviews
255 helpful votes
4 of 5 stars Reviewed 19 November 2011
3
people found this review helpful

First I was a bit nervous after reading negative reviews but I have no other choice since I won the bid from priceline (with bonus money from priceline, I paid less than half of published price). I was especially worried about "credit card number theft" claim but fortunately nothing happened to me. If the owner of Chase Hotel reads tripadvisor... More

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Stacey Schuhardt, Manager at Chase Suite Hotel Rockville, responded to this review
21 November 2011

Thank you for taking the time to post your review. I want to thank you for acknowledging our hotel and the postive aspects of our property and staff. As with any older hotel, we definately see areas in need of upgrading. Several rooms have been renovated in the past 3 to 5 years and the remainder of the rooms will... More

lizzieinny
new york
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

I have stayed here 3 times before, on weekends, and have found it to be just fine, for the price. The upgraded rooms are very nice, tho housekeeping is unpredictable. I stayed during the week this last time, and also chose the cheaper, non-upgraded room. Choose the room upgrade!!! And during the week, the hotel is largely populated with construction... More

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Stacey Schuhardt, General Manager at Chase Suite Hotel Rockville, responded to this review
21 November 2011

It is nice to read reviews from a guest who has stayed with us more than once. As you know, we have many renovated rooms and some which are still in need of renovations. We always want our guests to feel safe in our hotel and we do understand having a construction crew in the hotel during the week may... More

Commoqueen
Fort Lauderdale, Florida
Reviewer
5 reviews
2 helpful votes
1 of 5 stars Reviewed 13 October 2011

All hotel rooms are accessed from the outdoors. You can't go in the cold weather wearing pajamas to get ice at this hotel! This hotel has a motel-feel to it. Not at all what I expected from what I saw on their website. The shuttle bus takes too long so I couldn't even use it. Front desk was horrible; they... More

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Stacey Schuhardt, General Manager at Chase Suite Hotel Rockville, responded to this review
21 November 2011

I am sorry to read about your recent stay and would have loved to had the opportunity to speak with you while you were here. I can assure you our hotel is 100% bed bug free. The hotel also has very specific "pet friendly" rooms that are deep cleaned after each guest stay with a pet. As I was not... More

jacksouthst
jacksouthst
1 review
1 of 5 stars Reviewed 12 October 2011

AVOID THIS SHADY PLACE!! This place has THE WORST customer service! I booked a room via ORBITZ at the last minute, as the hotel I had previously booked (via HOTEL.COM) did not have a room for me. When I called them to confirm the location immediately after booking via ORBITZ, the man at the desk told me they did not... More

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Stacey Schuhardt, General Manager at Chase Suite Hotel Rockville, responded to this review
21 November 2011

I am sorry you had such a negative experience with our hotel. The hotel does follow the policies of Orbitz and our own policy is to refund a guest we are unable to accomodate if we were over booked. There is a delay in reservations coming through later in the evening so it is possible we may have been already... More

N D
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 9 October 2011

Interstate 270 was just a window pane away and was noisy. Bugs, bugs, bugs. Terrible service. I can't think of anything good to say about it other than there were better rooms than ours (our friends also stayed and their room was slightly better than ours) so you might get lucky. More

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Stacey Schuhardt, General Manager at Chase Suite Hotel Rockville, responded to this review
21 November 2011

First I would like to apologize for your stay. We always want our guests to enjoy their stay with us. It is true, we have renovated rooms and rooms that have not yet been renovated. It is our goal to have all the rooms updated in the near future. I was sorry to hear about the stink bugs as well.... More

vnolan2
1 review
2 of 5 stars Reviewed 1 October 2011

This hotel is old and outdated . Wouldnt even walk on the floor bare foot . Would never stay here again. More

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oldoaker
Lynn Haven, Florida
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 3 August 2011
2
people found this review helpful

This was our fifth stay of 4 days or longer. I am preparing to book 8 days and was appalled at the angry reviews by a limited number, normally not directly related to the hotel. The hotel is situated in an upscale office area on a tree lined street with easy access to and from the Interstate and Shady Grove... More

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mrl34
Ithaca, New York
2 reviews
5 of 5 stars Reviewed 20 July 2011

I almost booked another hotel on the opposite side of town, but at the last minute decided to do one more search and found the Chase Suite in Rockville. I'm soooo glad that we did! Lovely and quiet with wonderful friendly staff. Very accessible to public transportation and just a quick train ride into DC. By choosing the Chase Suite... More

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Chase Suite Hotel Rockville Also Known As

  • Chase Suite Rockville
Address: 1380 Piccard Dr, Rockville, MD 20850

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