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BEST WESTERN Plus Rockville Hotel & Suites Reviews, Rockville

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BEST WESTERN Plus Rockville Hotel & Suites

3.0 of 5
1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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BEST WESTERN Plus Rockville Hotel & Suites
105 traveller photos
Ranked #5 of 15 hotels in Rockville
4.0 of 5 stars 296 Reviews
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296 reviews from our community

Traveller rating
    121
    78
    54
    24
    19
See reviews for
Families
107
 
Couples
58
 
Solo
27
 
Business
70
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
A TripAdvisor Member
“Decent Stay”
3 of 5 stars Reviewed 20 May 2013 NEW

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Review collected in partnership with Best Western

CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
23 May 2013

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Mendon, Michigan
1 review
“Don't know why the bashing”
5 of 5 stars Reviewed 14 May 2013

I just read some crappy reviews and can't understand those people. We had a wonderful 5 night stay in April. The service was outstanding and the people there are so friendly and helpful. I love the breakfast and the only time they were low on food it was very busy and they brought more out in a matter of minutes.... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
20 May 2013

Thank you so much for your kind words… we really are a hidden gem. I always love to hear from returning guests…Returning as a guest is the biggest compliment you can make to a hotel. While we do want to hear the good and bad from our guests, I have to agree with you sometimes comments on these social media... More

Medway, Massachusetts, Usa
1 review
“Business trip”
3 of 5 stars Reviewed 14 May 2013

Overall the property was average to above average. I was only there for one night and came in late and left early, so I did not experience the property to it's fullest. I did feel the breakfast was a little bland, but the coffee was good. I would suggest having tea bags available in the rooms as well as coffee.

Was this review helpful? Yes

Review collected in partnership with Best Western

CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
20 May 2013

Thank you for taking the time to give us your feedback regarding your stay. I’m glad you enjoyed our coffee. As a fellow business traveler, I fully understand the importance of good coffee. Actually we do also offer complimentary tea in both the guest rooms and in our lobby 24 hours a day (along with our coffee and decaff). I’m... More

Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Don't listen to the complainers”
5 of 5 stars Reviewed 11 May 2013 via mobile

I stayed here on Tuesday night after working all day and driving four hours to get there. The front desk staff when I checked in was really nice as well as the day time staff! They told me the perfect time to head into town to avoid the dc traffic. The breakfast was good especially since it was free. My... More

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CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
13 May 2013

Thank you so much for your kind words. I’m so glad to hear you enjoyed your stay with us … we really are a little hidden gem. It seems most travelers and hotels are going to WI/FI rather than wired Internet services. In these very mobile days – it’s just the growing trend. Actually we DO have Ethernet cords for... More

Royal Oak, Michigan
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
“Average”
3 of 5 stars Reviewed 4 May 2013

Stayed there last night, for 1 night. It was average. The front desk staff was very helpful, the beds were average and the breakfast was average. The hotel, overall, looked a bit tired. The room was clean and was a decent size. There were a couple student groups there, so it was full of kids, and I heard several doors... More

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
6 May 2013

Thank you so much for taking the time to give us your feedback. I’m glad you found our front desk team helpful and our rooms clean. That said I’m sorry you only felt we were only OK. We strive to be better than that. We have exciting upgrades planned for the hotel this year to give us a fresh new... More

Dallas, Texas
1 review
“What a suck service hotel!!!!!!!!!!!”
1 of 5 stars Reviewed 1 May 2013

1. There is no electric iron in my room, and call the guest service who ask me to borrow from other room. 2. Call to guest service to say that the refrigerator is noisy, and transfer to business center for about 5 minutes and there is no one answer. Need to go to lobby by myself . 3. Living there... More

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CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
2 May 2013

Thank you for taking the time to give us your feedback on your recent stay. We really do want to get honest feedback from our guests… both the good and bad. We listen to all guests comments and take them all very seriously. As a matter of fact many of our enhancements have come directly from our guests suggestions. To... More

Pittsburgh, PA
Top Contributor
52 reviews 52 reviews
50 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
“Home of the Door Slamming Olympics”
2 of 5 stars Reviewed 27 April 2013

There is one person at check in that has to do it all - answer phones, contact maintenance, and check people in. A hotel of this size should have more than one person on duty. The makeover of this old 1970s Ramada Inn tower is nice. Elevators are new and fresh looking. There is artwork on the walls leading to... More

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
29 April 2013

Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed the fresh new look of our lobby and overall building refresh. I hope you will return again in the months to come as we have more exciting upgrades coming including new carpeting, new title work, and new lobby furniture to mention just... More

Conway
1 review
“Great Hotel Stay”
5 of 5 stars Reviewed 24 April 2013

My husband and I are disabled and stayed in accessible room. All staff are amazing. Cannot possibly single one out. There is good shuttle service to metro. Beds are very comfortable. Staff is very flexible to needs. .

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Review collected in partnership with Best Western

CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
25 April 2013

I’m so glad you enjoyed you and your husband enjoyed your stay with us. We pride ourselves on giving great service to all our guests and always make sure everyone leaves happy. When it comes to travel for our guests that require our accessible rooms, we want those guests to feel just as at home. You may have noticed that... More

Bradford, Pennsylvania, United States
1 review
“The Staff was friendly. Great Hospitality. My Top Score for Cleanliness.”
5 of 5 stars Reviewed 23 April 2013

The Best Western Plus Hotel in Rockville, MD was a very pleasant experience. Great quiet location, just a couple minutes from some nice restaurants. The staff was knowledgeable and friendly. When I arrived early evening, they went an extra mile (literally) to get me to a local restaurant, in time for dinner with some friends. The hotel provides a shuttle... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
25 April 2013

Thank you so much for your kind words. We really have a great team here and I will be sure that they see your review. You are right – the best way to see DC is via Metro… not only is it cheaper than parking downtown, it’s headache free and gives you’re the flexibly to visit all our great attractions... More

Warren, New Jersey
Top Contributor
55 reviews 55 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
18 helpful votes 18 helpful votes
“Nice located”
3 of 5 stars Reviewed 21 April 2013

The hotel is just by I-270. Public areas are very nice. We also enjoy the breakfast very much, it' s simple though fresh. The down side is that it didn't smell so fresh in our room, maybe some previous guests had smoked.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
22 April 2013

We are so glad you enjoyed your stay with us. I have to agree with you – as do most of our guests that post on here – we do have a great location and a free breakfast that keeps our guests well fed to start off their day. We take our guest feedback very seriously… as a matter of... More

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Hotel Summarization (Beta)

What travellers say

  • “Shuttle service” (19)
  • “Free breakfast” (13)
  • “Very pleasant” (9)
  • “DC area” (5)
  • “Breakfast buffet” (5)
  • “Very good” (4)
  • “Rooms were nice” (3)
  • “Great Place” (3)
  • “Metro station” (3)
  • “Front desk staff” (3)

What travellers search

  • 1251 w. montgomery ave., rockville, md 20850
  • best western rockville washington

Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Rockville
#5 Business Hotels in Rockville
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Expedia, Orbitz, Travelocity, Hotels.com, Tingo and Venere so you can book your BEST WESTERN Plus Rockville Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Best Western Rockville
Rockville Best Western

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BEST WESTERN Plus Rockville Hotel & Suites
1251 West Montgomery Avenue Route 28
Rockville, MD 20850
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