We traveled to Bilerica MA. to be with family for the Christmas Holiday. This Hampton Inn met the high standards of the chain. We were there from Dec. 22-28th and the service was excellent and very friendly. The breakfast hostesses Vera and Holly were exceptionally friendly and helpful. This property is close to the attractions in Concord and Lexington.
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Dear Guest,
Thank you for choosing the Hampton Inn Bedford/Burlington during your visit to Billerica, MA and also for your encouraging feedback on Trip Advisor.
It was an absolute delight to have been of service to you.
We appreciate and thank you for recognizing our team members for all their efforts.
I have conveyed your comments on the breakfast to...
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Staff is always pleasant and make you feel very welcome. Hotel is clean and well kept. I had a room on a top floor so didn't have any of the noise problems mentioned.
Included breakfast selection is varied with choices for every taste and internet is very stable.
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Dear Guest,
It was a pleasure having you stay with us and we truly appreciate you sparing time and posting your feedback on Trip Advisor.
Thank you indeed for your compliments.
I have conveyed your gracious comments to the entire team for whom it has been a tremendous source of inspiration. At the Hampton Inn Bedford/Burlington we are committed to...
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Stayed here three nights. Modern, clean hotel. Friendly help. Large rooms. I had a room on the top floor so I did have the noise above issues, but there is no doubt that the room shakes a little if a nearby room lets their door slam shut. Another work colleague had a different room on a floor one lower, and...
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Dear Guest,
The team joins me in wishing you a very Happy New Year.
Thank you for taking time off to share your experience on Trip Advisor.
We are happy to note that overall you had a good experience at our hotel.The team at the Hampton Inn Bedford/Burlington is committed to quality service and it is our endeavour to provide...
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This is a very nice almost new hotel. Before going, I read that the boards creak and didn't think much of it. Sure enough, I was awakened at 5:50 AM Saturday morning, about 2 hours earlier than I wanted to be. It must be a wood frame building or something. I also hoped for good internet connections - they were,...
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Dear Guest,
It was a pleasure having you stay with us and we thank you very much for sparing time and posting such gracious comments on Trip Advisor.
I have conveyed your compliments to my entire team. I am also delighted to note that you had a wonderful stay and it was a pleasure to have been of service to...
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This hotel is located convenient to all things Boston. It appears to be new or newly remodeled. All things were good with this Inn; breakfast, quietness, parking orientation to building, room size, and comfort. All rooms are accessible with the elevator. The hotel had several groups of children for some sort of runing event, but the staff placed them in...
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Dear Guest,
The entire team joins me in thanking you for choosing the Hampton Inn Bedford/Burlington during your visit to Billerica and for taking time off to share such wonderful feedback on Trip Advisor.
Thank you indeed for this review!
We are delighted to know that you have a great experience a such a high level of proactive service from...
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First impressions of this hotel were very good, quiet area, new looking hotel, nicely decorated. Reception was polite but not very friendly, especially compared with the two previous Hampton Inns we stayed in.
We had a king room on the second floor which was large, well equipped and very clean, unfortunately a large tree completely blocked the light and any...
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Dear Guest,
Thank you for sharing your experience on Trip Advisor and also for acknowledging our hotel to be lovely and welcoming.
Whilst we are happy to note that you found the hotel perfect, it is distressing to read your feedback on the rooms, level of noise from room above and below and service at our front desk.
We have...
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This hotel was nice. Front desk service was fair, they did not go out of their way like other hotels do. Typically if there is a problem with your room, the front desk will bring you a key for a new room or pillows, etc. I felt like I was putting them out of their way here even though they...
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Dear Guest,
Thank you for your detailed feedback regarding your last stay with us.
Please do accept my sincere apologies for the manner in which your visit was handled. I take complete responsibility on behalf of the front desk team for your visit. I have shared your concerns not only at the Head of Department level, but also with the...
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I enjoyed my two night stay here. The folks were gracious and very accommodating. I stayed in the 1st floor and you could hear every footstep from the folks in the room above. It was not just the footstep, but the floor squeaking and moaning from every step. Not to mention when the open and closed doors above me!! I...
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Dear Guest,
Thank you very much for posting your reviews about your experience at the Hampton Inn Bedford/Burlington.
I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction.
Your feedback on noise from rooms above and overall sound proofing has been noted. It is feedback from...
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Overview: The staff goes out of their way to take care of you. Vera who works during the breakfast buffet is a superstar and a truly wonderful person -- she will take care of your every need. Hotel is new so rooms are clean, nice and very comfortable. Internet is fast and business area has multiple computers to work from....
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Dear Guest,
Thank you very much for sparing time to share your feedback on Trip Advisor. We sincerely appreciate your time.
My team and I deem it a privilege to have served you and we are proud to read such a delightful recommendation from you.
I have conveyed your compliments on our rooms, service and also on your breakfast experience...
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Overall an ok hotel. Did not find my room welcomingnas it was really dark. Staff on reception were not the best - could not even find someone to check out. Location was convenient but that was about it...
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Dear Guest,
Thank you for your feedback. We have taken careful note of your comment.
Please be assured your experience was certainly not reflective of our usual standard of service and I do apologize for the inconvenience. It was most kind of you to have brought the matter to our attention through the Trip advisor forum since it is only...
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